BT Home HUB 5 to PC connection

arclight

arclight

Oooh that burglar's a cutie
Suspended / Banned
Messages
11,633
Name
Doug
Edit My Images
Yes
I have just installed a BT Home Hub 5 in preparation for BT Infinity being connected on Monday.

I previously had a Hub 4 connected to my PC (Windows 7 Professional) via an ethernet cable.

I have connected the BT supplied ethernet cable between the Hub 5 and my PC, but the data appears to exchange via a WiFi link. The Hub 5 is only just over 1 metre from my PC but the Hub 5 signal strength meter on the Taskbar is only showing "Fair" (2 bars).

Can any helpful soul tell me me how to have the signal to/from my PC & Hub 5 only to route via the ethernet cable, please.
 
Not entirely convinced by BT Home Hub 5s. The 5 uses two different frequencies and alternates between them whereas the Hub 4 doesn't.

We have had three different Hub 5s and now reverted to a Hub 4 which is far better.

Admittedly we don't have Infinity because BT won't supply it to our area (we could have a leased business line but the costs are astronomical). With the 5 we had eight different engineers out to it, a new wall box, a new wire to the post in the road, a new panel in the exchange, everything and it would still crash out.
 
shreds said:
Not entirely convinced by BT Home Hub 5s. The 5 uses two different frequencies and alternates between them whereas the Hub 4 doesn't.

We have had three different Hub 5s and now reverted to a Hub 4 which is far better.

Admittedly we don't have Infinity because BT won't supply it to our area (we could have a leased business line but the costs are astronomical). With the 5 we had eight different engineers out to it, a new wall box, a new wire to the post in the road, a new panel in the exchange, everything and it would still crash out.
Click to expand...

Hub 5 is supplied with Infinity and the instructions say that it must be used (along with different micro filters that come with it).
 
The home hub 5 uses 2.4GHz and 5 GHz frequencies to give higher transfer speeds. If your WiFi doesn't support 802.11ac protocols it will only make use of the 2.4 GHz channel. I've had mine for 18 months with no problems at all. But that's not your problem. I suspect your PC is opting for a wireless connection rather than the Ethernet . If you've used the BT setup disk that's probably whats happened . You'll need to specify Ethernet in network connections. Sorry can't be more help as it's years since I used a PC, so am a bit rusty ( mac user)
 
To force it on to ethernet just disable your wifi.

I'd echo to watch your hub 5, I had constant problems with my infinity 2 connection dropping constantly, up to 40 times per day at times. Went through 2 hh5s and 5 or 6 engineer visits with usually a week between each whilst they monitored it then waited for appointments before I requested to get downgraded to a hh4 and external modem which solved all issues instantly. Not saying they're all bad and they've possibly improved the firmware by now but if you have issues it's worth bearing in mind and it was worth it in long run that said as fibre is awesome once you have a solid link.
 
Chappers said:
The home hub 5 uses 2.4GHz and 5 GHz frequencies to give higher transfer speeds. If your WiFi doesn't support 802.11ac protocols it will only make use of the 2.4 GHz channel. I've had mine for 18 months with no problems at all. But that's not your problem. I suspect your PC is opting for a wireless connection rather than the Ethernet . If you've used the BT setup disk that's probably whats happened . You'll need to specify Ethernet in network connections. Sorry can't be more help as it's years since I used a PC, so am a bit rusty ( mac user)
Click to expand...

No set up disk involved. Never entered the radio password on the back of the Hub 5 or any other info. I just pugged in the Hub 5 and was connected. I'll look for Network connections to see if anything is in there.

Thanks,

Doug
 
CraigDHD said:
To force it on to ethernet just disable your wifi.

I'd echo to watch your hub 5, I had constant problems with my infinity 2 connection dropping constantly, up to 40 times per day at times. Went through 2 hh5s and 5 or 6 engineer visits with usually a week between each whilst they monitored it then waited for appointments before I requested to get downgraded to a hh4 and external modem which solved all issues instantly. Not saying they're all bad and they've possibly improved the firmware by now but if you have issues it's worth bearing in mind and it was worth it in long run that said as fibre is awesome once you have a solid link.
Click to expand...

I'll diasable the WiFi and see what happens.

Hope I don't get your problems. Only been with BT for 5 months. It has been faultless so far.

Thanks,

Doug
 
like I say I wouldn't worry too much they got it sorted, there were a lot of problems around that time it was suspected to be firmware on forums but bt never officially acknowledged anything. It's been faultless since but if you do start having issues it's worth keeping in mind.
 
Wifi connection has been disabled. PC / Hub 5 instantly established the ethernet link.

BT Hub 5 has a Wireless WPS button on the top edge that automatically establishes a WiFi connection with all WPS devices , including password input. I must have pressed that button at some point during installation.

That's automation for you. Instantly gets you where you want to go, or instantly gets you where you don't want to go.

Thanks folks (y)(y)(y)
 
You must log in or register to reply here.
Back
Top