BT completely useless so..

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BBR

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As BT are completely crap I want move to another provider, however we live in the middle of nowhere, no cable, fibre optic etc. Does anyone have a provider they are happy with?
 
I had >10 years of decent service from Tiscali/Orange on broadband in a village before changing to SSE after fibre went through the village.
 
Avoid Talk Talk.
When I was with them, my max speed was supposedly 2.5Mbs
( and was before they took over Tesco.net's interest in broad band)
It regularly dropped to 0.3 ( yes that's not a typo) and that was at various times of the day and night!
Long story, but I eventually got them to put it up to 1Mbs, but that wasn't stable either :(
 
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Cobra said:
Avoid Talk Talk.
When I was with them, my max speed was supposedly 2.5Mbs
It regularly dropped to 0.3 ( yes that's not a typo) and that was at various times of the day and night!
Long story, but I eventually got them to put it up to 1Mbs, but that wasn't stable either :(
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I'm mostly amazed that you actually managed to speak to someone at Talk Talk who actually bothered to do anything at all! :eek:
 
Fuzzdog said:
I'm mostly amazed that you actually managed to speak to someone at Talk Talk who actually bothered to do anything at all! :eek:
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I kept emailing the CEO :D
(Dido Harding, since retired probably got p***ed off with me :D )
 
Keith W said:
Her batteries must of ran out
Oh wait....
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You don't know how hard it was not to type that every time I emailed her !

But her being a Baroness and all that, I may have ended up in the tower :D
 
Cobra said:
You don't know how hard it was not to type that every time I emailed her !
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And you don't know how often my fat fingers hit the "I" instead of the "U" when trying to type "shutter". I rather suspect that if you ever HAD made the "typo" suggested, you'd have ended up either in the dock or on a shut list for all IPs!
 
BBR said:
As BT are completely crap I want move to another provider, however we live in the middle of nowhere, no cable, fibre optic etc. Does anyone have a provider they are happy with?
Click to expand...

To be fair, any provider will have been completely crap for many people over the years, I have been with BT most of the last 15 years (Sky for a bit when I worked for them but runs off BT line) and BT have been very good. Have had no real issues, it just works 99.5% of the time with no hassles. Only issue was when the copper cable was dug up and stolen so not their fault.

What is it they are crap at?
 
Cobra said:
Avoid Talk Talk.
When I was with them, my max speed was supposedly 2.5Mbs
( and was before they took over Tesco.net's interest in broad band)
It regularly dropped to 0.3 ( yes that's not a typo) and that was at various times of the day and night!
Long story, but I eventually got them to put it up to 1Mbs, but that wasn't stable either :(
Click to expand...


Same here. (I wouldn't deal with them again even if they gave me free BB)

I went with BT infinity & have had no problems/dropouts/slow speeds since.

I guess it depends on which area you live in?
 
I've got a holiday home in greece.
trust me the the bb in uk is fisrts class
 
BT are ok it's their customer service(they really do have balls of brass calling it that) that stinks.:mad::mad::mad:
Try PlusNet. I know there part of BT but their customer service is first class. BT could learn a lot from them.
 
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Another thumbs up for Plusnet, have been with them for 3 years, no problems, superb customer service.
 
OH Dear, never had a problem with Talktalk, been with them from when they started.
 
tarric said:
BT are ok it's their customer service(they really do have balls of brass calling it that) that stinks.:mad::mad::mad:
Try PlusNet. I know there part of BT but their customer service is first class. BT could learn a lot from them.
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Not for me. Messed me around with an install, didn't communicate and didn't seem bothered.
 
Mr Bump said:
I've got a holiday home in greece.
trust me the the bb in uk is fisrts class
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Mobile coverage in Crete is better than it is here (in the main!) There are a few places where the signal drops out but only for a mile or 2. When we use BB over there, it's always via shared WiFi connections so relatively slow but seems reasonably reliable (as long as the cleaner hasn't pulled the plug out to use the hoover...)

My gripe with our provider (EE) isn't service based, it's with their accounts department who keep dicking around with my payment method without telling me so I keep getting snotty e-mails and texts telling me I haven't paid when it's them who have changed me from DD to card and back.
 
OldCarlos said:
I went with BT infinity & have had no problems/dropouts/slow speeds since.
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Same here as soon a fibre arrived (FTTC) been with them about 7 months now, and its been static @ 25.5 mbs ever since.
One "drop off" not sure what happened but I rebooted the system and it came back up immediately.
tarric said:
BT are ok it's their customer service(they really do have balls of brass calling it that) that stinks.:mad::mad::mad:
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Thankfully I've not had to contact them as yet.

neil_g said:
Apart from having your personal info leaked across the Internet?
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Everyone is allowed to make a mistake, right?
:D
 
"A" as in indefinite article, singular, yes but "Some" or "Several" is taking the poness!!!
 
Another vote for Plusnet, if fibre isn't an option. I used them for a couple of years and they were excellent. Good comms from their customer service people all throughout the initial set up and they did everything they were supposed to, when they were supposed to. I only had one problem in all the time I used them and that was fixed within an hour of reporting the fault.
 
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If the only physical data connection to your house is the normal "BT" landline then changing ISP won't change the sync speed as the same equipment will be used and the same backhaul. However the individual ISP controls the size of their pipe from the BT wholesale network and the capacity of their external connctions (as well as how much effort they put into customer service and so on). So changing ISP could potentially improve the situation, but it depends what the problem is.

Your description of the problem with BT in the opening post is the sort of thing that fills anyone trying to provide support with feelings of doom. It communicates no useful information about the nature of the problem and immediately takes away 99% of the desire to provide any assistance.
 
I don't think it's so much that BT internet is crap, it's just their customer service that's crap when something does go wrong. Their Indian call center staff are impossible to talk to.

When I was with BT a huge tree fell over in a storm and took out two poles and all the phone lines. I called BT and they were adamant I had to do a line test from my master socket and warned me that if they sent an engineer and it was international wiring I would be liable for the cost. They comp!etely ignored the fact that two poles where flattened under a tree just up the road. I eventually drove to our local openreach depot and banged on their door and reported it there.

I moved to Zen and whilst they are on the BT Infrastructure, I can speak to so ebody in the UK, who has some common sense should I have a problem.
 
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I wonder if it will make matters worse of better, now that BT are officially splitting from open reach?
 
Customer service. They cut our phone off (we're moving house) several weeks before the agreed date. Now everyone makes mistakes, but how quickly do they react. In BTs case it will take at least a week to turn our line back on.
 
onomatopoeia said:
If the only physical data connection to your house is the normal "BT" landline then changing ISP won't change the sync speed as the same equipment will be used and the same backhaul. However the individual ISP controls the size of their pipe from the BT wholesale network and the capacity of their external connctions (as well as how much effort they put into customer service and so on). So changing ISP could potentially improve the situation, but it depends what the problem is.

Your description of the problem with BT in the opening post is the sort of thing that fills anyone trying to provide support with feelings of doom. It communicates no useful information about the nature of the problem and immediately takes away 99% of the desire to provide any assistance.
Click to expand...
It is quite a simple question. Telecoms providers , who are not BT, that you are happy with?​
 
Very well, Andrews & Arnold for data, on the BT final mile infrastructure (used by almost every ISP in the country except VM). They don't offer a voice service, so if they take over your line rental (optional) then you'll need to use VOIP as the landline will have no dial tone. I've been with them since 2003 and unhesitatingly recommend them.

If you're a buy on price sort of person, possibly "switching" to get a "deal", you won't like them very much as they are very expensive and don't haggle, you actually have to pay the price on the price list.
 
BBR said:
Customer service. They cut our phone off (we're moving house) several weeks before the agreed date. Now everyone makes mistakes, but how quickly do they react. In BTs case it will take at least a week to turn our line back on.
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A guy I was talking to recently, had serious issues with sky fibre, the up shot was they couldn't do anything for a couple of weeks, so sent a BT engineer round to "down grade" the line to normal BB.
Which they did, then everything went dead! ( phone line as well ) It seems the line can't handle "normal" BB and can only receive fibre BB.
It just went down hill from there, with sky blaming BT & BT blaming Sky...
Its what is commonly called a cluster f*** I believe.
 
BBR said:
Customer service. They cut our phone off (we're moving house) several weeks before the agreed date. Now everyone makes mistakes, but how quickly do they react. In BTs case it will take at least a week to turn our line back on.
Click to expand...

They've fed you some BS there.
Reconnection is a "switch flicking" exercise.

Edit: To expand....mine was reconnected on the same day.
 
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Ask anybody about their current provider, 95% of them will moan about it.

We're with sky as the deal was the cheapest for fibre, if their offer ends and they can't keep the price the same then I will shop around.

I usually just keep calling if I have an issue and ask for the ticket to be out through to 3rd line.
 
Been with BT for a very long time with no real issues, even when I've had to speak to customer services.
I only moved to infinity because my router died and they gave me a new free one, not unlimited I have 50gb
a month and use less the 20, rarely watch films ot TV catch up
But I had a hard time explaining to an elderly friend that watching netflix was what caused her huge bill,
she was still on ordinary connection with a small data allowance, her son got her upgraded to infinity unlimited
on a 2 year contract, all was well until the contract finished and she was downgraded again to a smaller allowance and got another huge bill
Didn't know they did this as I have been contract free for a long time now and nothing changed when my original one ran out
 
ecoleman said:
I don't think it's so much that BT internet is crap, it's just their customer service that's crap when something does go wrong. Their Indian call center staff are impossible to talk to.

When I was with BT a huge tree fell over in a storm and took out two poles and all the phone lines. I called BT and they were adamant I had to do a line test from my master socket and warned me that if they sent an engineer and it was international wiring I would be liable for the cost. They comp!etely ignored the fact that two poles where flattened under a tree just up the road. I eventually drove to our local openreach depot and banged on their door and reported it there.

I moved to Zen and whilst they are on the BT Infrastructure, I can speak to so ebody in the UK, who has some common sense should I have a problem.
Click to expand...

The problem is that the customer service staff have no real knowledge, they just work to scripts. So step one will always be "ask the customer to do a line test". They have no interest in you knowing there's a pole down in the road, because they have to follow the script or questions get asked about why they haven't.

I had the same problem with Virgin a couple of days ago. Our tv and broadband both went down at the same time. It was obvious to me there was a line fault but we still had to play the "turn the router off then turn it on again" (three times) with the faults people before we finally got allocated an engineer's appointment. Surprise surprise it was a line fault.
 
viv1969 said:
They've fed you some BS there.
Reconnection is a "switch flicking" exercise.

Edit: To expand....mine was reconnected on the same day.
Click to expand...
I know, that's why I'm extremely peed off with them. What's more they were supposed to switch on phone in new house on the same day they switch off our phone. Our new house isn't even connected yet (no wires).
 
boogie man said:
The problem is that the customer service staff have no real knowledge, they just work to scripts. So step one will always be "ask the customer to do a line test". They have no interest in you knowing there's a pole down in the road, because they have to follow the script or questions get asked about why they haven't.
Click to expand...
Unless you go with an ISP that employs people in support that know what they are talking about. That sort of ISP costs more though,
 
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