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archangel

archangel

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Mike
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Currently with Plusnet, but I am fed up with the recent slow speed and drop outs....Plusnet have investigated but to be honest it's more of "suck it up!" Speed form from 47mbps to as little as 3mbps....bt wholesale speed test has flagged an issue.....


Anyone here use BT broadband plus tv.....it's it worth it?
 
I've been with them for years and have always had good service, getting a connection speed above the official max that I should be able to get (in a rural area so we're only talking a few Mbps).
I signed up to BT tv a few years back to get the Youview box, but cancelled it at the end of that year as it wasn't worth paying for IMO. Still happily using the Youview box 2 years later though :-)
 
I think you still use the same line, as do Sky, EE.

They rent the cabling from BT Openreach so is bt going to be the same. I had a problem with our phone line on talking to EE they passed it on to Openreach.

Trevor
 
Bt is guaranteeing me at least 40mbps minimum so I am sorely tempted...
 
BT here...never any issues personally.
Switched from Sky.
Sky might use the same cabling as BT but something was definitely lost in translation as Sky's internet was dire.
 
I think BT mess about with stuff to pee off customers of other suppliers, then sort it when you go over to BT.
 
I don't blame 'em. :-)
 
We're with BT - have infinity and happy with them, apart from keep putting line rental up that is.

Got BT TV - the no pay option for Moto GP on BT Sport and it's great. They also offer Netflix as an option as well - no difference in price though from Netflix themselves.
 
My exchange is about one hundred feet from me.....Plusnet, until recently, were always brilliant....today alone out connection has dropped on at least a dozen occasions and that includes the desk top which is hard wired....and speed are atrocious.'..my neighbour is on BT infinity and it's getting 60mbps.....
 
boliston said:
The speed you get is governed by the local section between you and the exchange so the choice of isp should not make any difference.
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In theory. But the speeds I got on Sky's top package were less than half that I get from BT.
 
neil_g said:
I'd suspect faulty kit on Sky's leased exchange equipment. Or over subscription on Sky compared to BT.
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No idea, but the fact that they couldn't deliver the the service meant I left my contact properly early :-)
 
Went from Sky to BT last autumn, no difference at all between the 2. both pretty good.
 
Switched to BT Infinity last year, no problems and decent line speed. Their Home Hub is very capable - just plug in a USB drives on the back for a household NAS.

Can't speak for their TV service though. Didn't take up that offer.
 
boliston said:
The speed you get is governed by the local section between you and the exchange so the choice of isp should not make any difference.
Click to expand...

archangel said:
My exchange is about one hundred feet from me.....Plusnet, until recently, were always brilliant....today alone out connection has dropped on at least a dozen occasions and that includes the desk top which is hard wired....and speed are atrocious.'..my neighbour is on BT infinity and it's getting 60mbps.....
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I would have thought you would get the full 80mb theoretical limit being so close - i have always got 75mb to within the nearest 1mb whenever i have run a test but the 5mb loss could be caused by the ip overhead
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Talktalk were capped to a 30mb download and 2mb upload on our line (talk talk sublet the line from BT same as everyone else) when we went to BT we got the full speed of the line.
 
Always had poor service from anyone except BT, shared line or not BT always seem better, plus call out to get line fixed is always easy with BT, at least it is once you agree if it's your equipment you will pay the engineers call out fee. Never had to pay the fee.
 
Although PlusNet operates as a separate business it is owned by BT Group. So unless its cheaper with BT you will just be paying the same company more for the same product and at least with PlusNet you get UK call centres not ones based in on the Indian sub continent. I've had exactly the opposite situation I was with BT for years and on the hole the service was OK up until I moved a few years ago. There was a problem with over capacity in the area but instead of BT admitting the problem, they had me jumping through hoops for months eventually telling me the problem was my internal wiring and that for just £129 they would send out an engineer to fix it I told them that I would get an independent engineer and if the problem was at my end I would apologise and have it sorted but if not they could pay for the engineer and sort out the problem their end. They sent out an engineer free of charge he confirmed that it was an over capacity problem that they new about and were sorting, I moved to PlusNet as 1 it was cheaper and 2 the over capacity problem disappeared the day I transferred.
 
BT customer here, problems with the providers that BT seem to be able to fix easily in comparison. As for speeds, I can only compare to other providers at other addresses so few factors obviously apply, but happy with my speeds compared what else I've seen.
 
im sure i saw something about openworld doing shaping/traffic management but plusnet avoids this type of thing - shaping is the work of the devil so would make me use a non shaping isp if possible
 
I was on PlusNet Pro until about 18 months ago and that avoided shaping, I think their other services used it. BT now, no issues but only standard copper wire broadband, saddened that there isn't much of a deal being offered to existing customers for fibre.
 
OldCarlos said:
I think BT mess about with stuff to pee off customers of other suppliers, then sort it when you go over to BT.
Click to expand...
No. They don't You wouldn't believe the regulation Ofcom insist Openreach comply with to ensure they don't offer better terms to BT versus OLOs.

Yes, it's the same local-loop from the exchange to the premises, but the equipment in the exchange, and hence possible contention for the bandwidth, is different.
 
I get NEAR the quoted max with talktalk, but BT reckon I could get more.

I tried twice a while ago to upgrade to fibre with TT. Order accepted, then a few days later it was cancelled on both occasions. It was actually cancelled by openreach? because the cabinet wasn't fully operational.
Strange though that when I rang BT the day after my order with TT was cancelled, BT offered me fibre & said it was now fully operational. :rolleyes:
 
2 years on from the "promised" fibre date from BT ....
Me and Diana Ross are Still waiting, and still no firm eta, every time the "deadline" arrives, its put back a couple of months.

On the plus side, I was always told that the fasted I could ever achieve was 2.5mbs after several complaints to talk talk's CEO,
as it was as low a 0.3mbs ( yep that's right) at times, after they took over Tesco's interests, I'm now running between 3.5 & 3.9 mbs.
I just wish the up stream was increased to match, its never been better than 0.5mbs.
 
I often hit my max download speed and sometimes a tad over

Cant complain really at 150Mb
 
neil_g said:
I'd suspect faulty kit on Sky's leased exchange equipment. Or over subscription on Sky compared to BT.
Click to expand...
sounds more like contention....i`ve come across a few providers who have done it.
 
BT Bob said:
No. They don't You wouldn't believe the regulation Ofcom insist Openreach comply with to ensure they don't offer better terms to BT versus OLOs.

Yes, it's the same local-loop from the exchange to the premises, but the equipment in the exchange, and hence possible contention for the bandwidth, is different.
Click to expand...
This is social media, conspiracy theorists are everywhere ;)

Plenty of ISPs use BT equipment in the exchanges, not just BT Internet. The one I use does (A&A) - 20CN and 21CN - though they also offer talk talk / C&W backhaul where available if the customer prefers. They used to offer Be backhaul as well, but that seems to have gone now, shame as there was no charge for Annex M on ADSL with Be and the bandwidth costs were much lower.
 
Keith W said:
Cant complain really at 150Mb
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OldCarlos said:
:wideyed: 'kinel!!!!!
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This is the problem we have such low expectations we think that this is good.

This is what should be available nationwide.

Taking matters a little more into their own hands, residents of 8 parishes in Lancashire went a step further by digging channels across fields and laying their own fibre cables.

The project first started back in early 2012, when local residents got together to set up a community led company to bring superfast broadband to the area.
Residents are now starting to be connected, with the first set of homes in Arkholme( is a small village in the Lune Valley with a population of 334) going live in January 2013, and now enjoying 1000Mb superfast connections.

upload_2016-3-9_1-2-21.png
 
BT ordered with TV....Whoop! and a added bonus of £100 cash back........
 
BlackCloud said:
I was on PlusNet Pro until about 18 months ago and that avoided shaping, I think their other services used it. BT now, no issues but only standard copper wire broadband, saddened that there isn't much of a deal being offered to existing customers for fibre.
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I've just renewed my ADSL broadband with BT and had a good chat with a BT person on the phone. Basically ADSL and fibre are two different products in their catalogue so the staff aren't able to do a deal when moving between the two. Once you've paid the full price of fibre for a year then they're able to give you loyal customer discounts (i.e. I'm paying £6/month for ADSL rather than the published £18). It is a bit frustrating for the customer though, as like you I wanted to upgrade.
 
tarric said:
and now enjoying 1000Mb superfast connections.
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Impressive, and not just the speed, but I wonder at what point the speed is superfluous?
At my less than 4 mbs, I search Google almost instantly, and watch now TV (WiFi) with no loss of service.
 
Cobra said:
Impressive, and not just the speed, but I wonder at what point the speed is superfluous?
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Never underestimate the power of disposable income to invent new, increasingly bandwidth intensive services to purchase...
 
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