BT Broadband

[sbowler579]

Have had BT Infinity 2 fibre to the cabinate for a few years now and always been happy with the speeds. They averaged around 55mb down and 18mb upload. Have monitored this for a while, as you can see below.



Now the graph covers approximately 6 months and since the date in the shot, around early October, I have not gone above 40mb down. Now is this just me or am I being capped. Have called BT last Friday and ran all there tests via WIFI and LAN, both of which offer the same speed.

Now the broadband package I am on is Infinty2 which should be upto 75mb down, and am paying £37month for. The thing that cheeses me of is new customers can get BT Infiity option 1 which is upto 38mb a second and pay £12.50 a month for a year.

This is the shocking speedtest from BTs wholesale speedchecker.




And they say in the results are, "Good" I used to get those speeds 10yrs ago.

Have asked them to re profile me, but results the same. Bt home hub 5 connected via laptop to wifi and signal is strong, Have used inSSIDer to check for overlapping and conflickting neetworks. Home hub connected directly to master socket, no other phone extensions in house. Use one Acer Aspire and Macbook pro.

 

[neil_g]

assuming youve ruled out all of the normal things (testing with cable not wifi and new filters etc) key word is "up to". id imagine the more people joining fibre in your area will be loading up the network, especially in peak times.

if BT cannot see any faults then see if any other providers offer a better speed and vote with your feet.

 

[CraigDHD]

are you testing on ethernet or wireless? there could be loads of reasons speeds have dropped over time but the easiest to check and potentially most likely would be to rule wireless as the issue. make sure your computer is directly connected to the router via ethernet and disable wireless if available then rerun the test to a couple of different servers to see if the speeds are the same.

 

[gramps]

Same thing has happened to my Butter Mints Steve, 30% smaller and so don't last as long ... austerity Britain eh!

 

[sbowler579]

more people joining fibre in your area will be loading up the network, especially in peak times.

That's what I thought .

 

[Box Brownie]

Though it has been a while since I logged in here. http://forums.thinkbroadband.com

They do have active user fora for the likes of BT perhaps have a look see if others are seeing such changes?

 

[sbowler579]

are you testing on ethernet or wireless? there could be loads of reasons speeds have dropped over time but the easiest to check and potentially most likely would be to rule wireless as the issue. make sure your computer is directly connected to the router via ethernet and disable wireless if available then rerun the test to a couple of different servers to see if the speeds are the same.

Yes tried that Craig, and strangely the speeds were almost identical. After a further call from BT today, they tested the line and said there was a fault, engineer calling next Tuesday.

 

[gramps]

Result!