BT (British Telecom), how I love them, did I say love err loath

jondc

jondc

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Jon
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GGGGrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
A hole new level of incompetence and I bet Ill have to pay to get out!

Renewed contract before December on a black Friday deal.
Get bill December, completely incorrect. The excuse was I ordered it on the day the bill was created so the order has not had time to be processed and reflected in the bill.
I ask for a refund, sorry we can not do that, its against our policy.

Don't worry they say, we will refund you in the next bill.

Get the next bill and guess what!

No refund and the price I excepted has not been applied.

Breach of contract me thinks and more of my time wasted chasing around the house to sort out their incompetence. Just knew I should have told them to do one from the start.
 
Do you have written acknowledgement of the deal you signed up for?
 
Not sure if I have it in email somewhere. Will start the paper chase tomorrow. When I spoke on the phone last they acknowledged the deal, confirming the agreed contract price and duration.
It's just the hassle of having to go through it all again or shifting supplier. Either way it has to be done as the out if contact price I am paying is a lot higher than I am willing to pay.
Wish me luck.
 
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I pay BT £1.60 a month* and even that's too much

All is not lost though - we had huge hassle with them a few years ago and wanted around £600 compensation. I added up loads of things and presented them with a claim (loss of income, loss of this, that and the other, actual financial losses, inconvenience, etc) for ... £7,500. They came back with an offer of £750 - I bit off their hand for that!! :)

But yes, what a frustrating company to have dealings with - hope never to have to go back to them again.

* My email address which I cannot yet be bothered to change and even this service is useless from time to time.
 
BT in being completely useless shocker ;)
 
So now I have to find new supplier.
 
So on Monday they say that due to them failing to correctly apply the agreed contract price on 3 separate occasions that they would waver any exit penalties, yesterday I receive an exit penalty invoice. The person who implicitly stated she would take responsibility and add notes to my account failed to do so. Here we go again!
 
BT take incompetence to a whole new level, I am still waiting for a line repair since October 2nd last year, and that is on a business line.
I have had to make other arrangements and change our number on all advertising including interweb, just to try to get work rolling back in.
They couldn't give a toss.
 
BT take incompetence to a whole new level, I am still waiting for a line repair since October 2nd last year, and that is on a business line.
Click to expand...

I suspect there are circumstances beyond the control of BT delaying this repair or a very complex engineering solution is required

One I had direct dealings in required a new undersea cable and another relied on Network Rail closing a railway line for access.
BT can be poor, but some situations are not always simple to resolve, in much the same way they cannot be held responsible for faults arising from extreme weather or cable theft
 
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