Broadband Anomaly

Nope.
This is not normal!
Do you have an ADSL microfilter?
 
I'd try a spare one.

BT supply two normally, so do Sky. Maybe try and borrow one, if you don't have one, to see if that is the problem.
 
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I had this same problem.

What I did was hard wire from my router and this cured the problem.

The full story, I use a spare bedroom for my computer and ran a extension cable from the box entering the house upstairs. Filters were put on the box and extension cable. Now I have converted to using a cable straight from the router to my tower, all problems solved.

Hope this has been helpful.

Trevor
 
Routers.....................the devils work.:eek:
 
Do you have a microfilter attached to both the router and phone? You need a microfilter on anything connected to the phone line even if it is in another socket. If you do have one on all used sockets, you need to make sure they are good quality. The ones that have tails tend to be better than the all-in-one moulded ones.
 
arad85 said:
Do you have a microfilter attached to both the router and phone? You need a microfilter on anything connected to the phone line even if it is in another socket. If you do have one on all used sockets, you need to make sure they are good quality. The ones that have tails tend to be better than the all-in-one moulded ones.
Click to expand...

Nailed it! Just checked again and the socket that the phone is connected to doesn't have a filter! It did have but it looks like someone's been fiddling. :bat:

I'm surprised that the broadband works whilst the phone is being used though. :thinking:
 
fabs said:
Nailed it! Just checked again and the socket that the phone is connected to doesn't have a filter! It did have but it looks like someone's been fiddling. :bat:

I'm surprised that the broadband works whilst the phone is being used though. :thinking:
Click to expand...
Essentially the micro filter separates the frequencies for voice and adsl. It's normally the act of starting/terminating a voice call that disconnects adsl for some reason, I suspect something is sent to the exchange on an overlapping frequency that adsl uses.
 
I have BT infinity, superb servce and speeds. Highly recommend it if you can get it in your area.
 
neil_g said:
Essentially the micro filter separates the frequencies for voice and adsl. It's normally the act of starting/terminating a voice call that disconnects adsl for some reason, I suspect something is sent to the exchange on an overlapping frequency that adsl uses.
Click to expand...

Thanks Neil

sbowler579 said:
I have BT infinity, superb servce and speeds. Highly recommend it if you can get it in your area.
Click to expand...

I have Sky, £7.50 a month, don't really want to spend any more.
 
Another satisfied customer :)
 
neil_g said:
It's normally the act of starting/terminating a voice call that disconnects adsl for some reason, I suspect something is sent to the exchange on an overlapping frequency that adsl uses.
Click to expand...
Connecting/disconnecting a call puts a DC voltage on the line. The sudden spike in DC puts some high frequency noise on the line disturbing the ADSL.
 
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