Bloomin' Nikon!!

I'll match ryanboys offer !
As I know how bad these companies can be

I'd have bought the same lens from Amazon and sent the broken one back but thats just me
 
Did you buy it on a credit card? Worth getting in touch with them. My mum got a TV repaired for free by the credit card company after it broke just out of warranty.
 
grum said:
Did you buy it on a credit card? Worth getting in touch with them. My mum got a TV repaired for free by the credit card company after it broke just out of warranty.
Click to expand...

Credit card cover is typically only around 100 days from the date of purchase.
 
I have a Nikon AF 70-210mm 4-5.6 you could borrow while waiting on outcome. Built like a tank but takes great photos and the AF is pretty quick. :) If it meets your requirements, just PM me your address and I will post it off to you.
 
Odd. Although not the same lens, I had this problem with focusing.

Sent it in to Nikon Poland, two weeks later it was back, good as new.
 
Markk said:
Odd. Although not the same lens, I had this problem with focusing.

Sent it in to Nikon Poland, two weeks later it was back, good as new.
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Odd

WillieL said:
I have a Nikon AF 70-210mm 4-5.6 you could borrow while waiting on outcome. Built like a tank but takes great photos and the AF is pretty quick. :) If it meets your requirements, just PM me your address and I will post it off to you.
Click to expand...

PM'd You :-) :thumbs:
 
Ok People, this letter ok? Turns out I've had my camera longer than I thought, but it is still under the two year warranty.​


Nikon UK

To whom it may concern.

On 04/10/08 I bought a Nikon D60 Kit with an 18-55mm AF-S Lens and received it on 10/10/2008, and registered it for the 2 year Nikon warranty. I have discovered that the Lens has the following problem: The zoom malfunctioned and stuck, and as a result damaged the internal workings and now no longer works.

On researching this problem on the internet I have discovered that many Nikon customers have had this same problem with the Nikon D60 Kit Lens.

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the Lens repaired and I would request that you confirm that you will do this within the next seven days.

I also require you to confirm whether you will arrange for the Lens to be collected or will reimburse me for the cost of returning it.

I have full faith in Nikon’s customer service and the fact that Nikon will resolve this problem, I look forward to hearing from you

Yours sincerely
Helen Peake
 
Assuming the kit you bought from Amazon was a UK one then both the body and lens are covered by the 2 year warranty, however Nikon only warranty the items for 1-year, the second year warranty is with Homeserve, so that's who you would need to approach regarding repair, not Nikon themselves.
 
Well done, hope you get a result.
 
Thanks for clearing that up Hel - was a bit of confusion with the warranties.

As mentioend above would try calling them again and hopefully you will get someone more helpful next time.....(its amazing two calls to same company within 10 mins of each other and two completely different reactions) - try the softly gently approach, mention not being fit your purpose, and I'm sure yuo only went with Nikon because of their excellent reputation for build quality and outstanding after sales service (didn't you....:thinking::naughty:) but it appears they have let you down..... etc......
 
That's preposterous, if the warranty does not cover an 'internal fault' then what does it cover?! External faults?!

Come on... Have their teeth out, you'll definately get that sorted.
 
It hasn't been mentioned but the notion of '12 months and done' as far as warranty guarantee goes is old thinking. Goods have to last a reasonable length of time and I suspect that is why Nikon are using the term 'Damage' and not expiry of warranty.

I am looking for a new camera and given their lack of care about this I think it may be for the best to avoid them. I think you've been treated badly.
 
gothgirl said:
Really gutted because I'd just got my break in photography too, and now I'm going to have to cancel
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Gotta have backups if your if your going into business, you can't just cancel at the last moment because an item has just broke.
 
PerfectSpeed said:
Gotta have backups if your if your going into business, you can't just cancel at the last moment because an item has just broke.
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Can't afford backups, my buisness plan was the first money I earned doing photography went to a new lens etc.
 
Chanes said:
It hasn't been mentioned but the notion of '12 months and done' as far as warranty guarantee goes is old thinking. Goods have to last a reasonable length of time and I suspect that is why Nikon are using the term 'Damage' and not expiry of warranty.

I am looking for a new camera and given their lack of care about this I think it may be for the best to avoid them. I think you've been treated badly.
Click to expand...

I'm not singling this post out in particular, it just so happens to be one that I'm replying to.

We'll all do well to withhold opinions on how fairly or unfairly the OP is being treated unless we are in full possession of the facts. Now, unless any of us have actually seen the internal damage to the lens how can anyone offer up an educated opinion?

It is not beyond the realms of possibility that, while the lens motor failed which would normally be covered under the warranty, the lens was then forced which would cause damage outside of the warranty cover.

By all means give the OP advice on how to further explore whether she can get the lens repaired under warranty, but don't automatically presume that the Nikon are 100% in the wrong.
 
gothgirl said:
Can't afford backups, my buisness plan was the first money I earned doing photography went to a new lens etc.
Click to expand...

Borrow or rent what you need to do the work.
 
gothgirl said:
Ok People, this letter ok? Turns out I've had my camera longer than I thought, but it is still under the two year warranty.​


Nikon UK

To whom it may concern.

On 04/10/08 I bought a Nikon D60 Kit with an 18-55mm AF-S Lens and received it on 10/10/2008, and registered it for the 2 year Nikon warranty. I have discovered that the Lens has the following problem: The zoom malfunctioned and stuck, and as a result damaged the internal workings and now no longer works.

On researching this problem on the internet I have discovered that many Nikon customers have had this same problem with the Nikon D60 Kit Lens.

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. As you are in breach of contract I am entitled to have the Lens repaired and I would request that you confirm that you will do this within the next seven days.

I also require you to confirm whether you will arrange for the Lens to be collected or will reimburse me for the cost of returning it.

I have full faith in Nikon’s customer service and the fact that Nikon will resolve this problem, I look forward to hearing from you

Yours sincerely
Helen Peake
Click to expand...

Well done on going for it with the letter, but I'm afraid there's one major flaw.
It appears that you're addressing the letter to Nikon - however the Sale of Goods Act offers you cover with the seller (that's Amazon) and not with the manufacturer.

I think that's already been pointed out above, but with all the posts it would easily be missed.

Your two options are :

Send a letter quoting SOGA to Amazon (you can claim under this for up to 6 years)
or
Send a letter pleading for help and reiterating your confidence in their customer service to Nikon (it's still under their 2 year warranty)

Personally I'd do both to cover your bases.

Hope this helps and best of luck with it :)
 
gothgirl said:
Well the lens started sticking, it was really difficult to zoom the lens, it wouldn't turn, and then it went alltogether, jammed stuck in place and wouldn't budge.
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Without being able to see the lens itself and without knowing all the facts it does sound from what you say in your first post that you may have inadvertently broken something internally in the lens whilst trying to zoom it and that the damage that Nikon are referring to was as a result of that,rather than being the original fault.

If that is the case then Nikon are well within their rights not to repair the lens under warranty, regardless of how long you've owned it. The onus would be on you to prove that the damage was caused by a manufacturing fault and not through "negligence".

Your best option may be to contact Amazon (assuming you bought it from them and not a Marketplace seller) and see if they are prepared to get it repaired/replaced as a goodwill gesture.
 
NorthernNikon said:
I'm not singling this post out in particular, it just so happens to be one that I'm replying to.

We'll all do well to withhold opinions on how fairly or unfairly the OP is being treated unless we are in full possession of the facts. Now, unless any of us have actually seen the internal damage to the lens how can anyone offer up an educated opinion?

It is not beyond the realms of possibility that, while the lens motor failed which would normally be covered under the warranty, the lens was then forced which would cause damage outside of the warranty cover.

By all means give the OP advice on how to further explore whether she can get the lens repaired under warranty, but don't automatically presume that the Nikon are 100% in the wrong.
Click to expand...

Not singling it out then singling it out with an inappropriate 'not pointing' clause...right... :bonk:
 
Well letter has been sent to Nikon as per sales of goods act, and I know they've received it as it was sent recorded.

so they've got 7 days to reply

Then if that doesn't work it will be letter to amazon I suppose...


Wish me luck!
 
Flash In The Pan said:
Without being able to see the lens itself and without knowing all the facts it does sound from what you say in your first post that you may have inadvertently broken something internally in the lens whilst trying to zoom it and that the damage that Nikon are referring to was as a result of that,rather than being the original fault.

If that is the case then Nikon are well within their rights not to repair the lens under warranty, regardless of how long you've owned it. The onus would be on you to prove that the damage was caused by a manufacturing fault and not through "negligence".

Your best option may be to contact Amazon (assuming you bought it from them and not a Marketplace seller) and see if they are prepared to get it repaired/replaced as a goodwill gesture.
Click to expand...

Whilst I agree with what you say the test of proximate cause applies in law. It is then a question of fact whether "undue" force was used in trying to move the lens (in which event it could be argued a new cause occurred) or whether having failed mechanically the next movement resulted in damage (being a natural consequence as part of the initial failure).

I'm not sure how you prove either event and therefore I would still pressure Nikon under the guarantee.

I agree the Sale of Goods Act claim rests against the retailer and would also involve Amazon.

Good luck to Gothgirl for the right result.

Ken
 
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