Bit of advice if you dont mind please - HP problem

Wile E. coyote

Wile E. coyote

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Right heres the story all sorry for the long post. The Mr's laptop has gone totally wrong. At first there was an issue installing service pack 1 for Vista home premium which has been ongoing for a while. After speaking to Microsoft's helpline (really nice guy, cant fault him) the only resolution was a use system restore to revert it back to factory conditions. There was a corpuption some where stopping the installation. So I backed everything up, started the system restore form the recovery partition, which failed straight away. Then I tried to use the system recovery disks that were created when the laptop was purchased. Which also failed.
Now the system wont boot. Spoke to HP support who advised running KillDisk and reinstalling the operating system via the restore disks. This also failed. Now the problem HP want me to pay £25 for a new copy of the system restore disks becuase the laptop is out of warranty, I'm agruing surely warranty shouldn't cover software and because the original restore disks which should sort the issue have failed and new ones should be provided FOC. Or am just being hopeful? :help:
 
Use Windows RE off the Windows Vista DVD - there is no need to buy a recovery disk - al the HP recovery disk will do is install a Vista system configured by HP.

I had a problem with Vista SP1 - it corrupted or removed certain ddl's so I restored the system with RE.
 
Cheers for the reply Ian :thumbs:

I dont have a windows DVD it was only ever on a recovery partition, which has now been deleted on the advice by HP. So at the moment I've got a very heavy paper weight that used to be known as a laptop. HP have replyed and said they have passed my complaint onto the Technical Support Group in our region, so fingers crossed I can get it sorted.
 
You bought a computer and didn't get the Vista DVD? That isn't right you should get the DVD.

Hope they fix it :)
 
ianm79 said:
You bought a computer and didn't get the Vista DVD? That isn't right you should get the DVD.

Hope they fix it :)
Click to expand...

Thats they way some of the manufacturers do it now, just a recovery partition. Which in our case has gone completely belly up.
 
hmm, i did buy a custom build with vista home premium not a machine from peecee world or anything. i think it's bad that they are allowed to not provide the dvd especially whenn it has special Windows Vista Recovery on it.
 
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