Anyone use a William Hills online sports account ?
I recently opened an online account with William Hill's . no problems all all until a couple of days ago when I tried to withdraw an amount from the account ( about £900 )
A short while later I received an email ( a genuine one too ) asking for the following details before they can process my withdraw request
In line with our standard security procedures, we would like to request that you provide us with the following documents so that we can verify your account:
1. Valid photo ID (such as a driving license or passport).
2. Utility bill such as electric, telephone or water, or a bank statement. Please ensure the document was issued within the last 6 months and shows the address that you have registered with us.
3. Copy of the front and back of the card ending (XXXX ) used to deposit to your William Hill account. Please ensure that the middle 8 digits on the front of the card and the 3 digit security code on the back are covered / obscured and that the back of the card is signed by the owner.
We encourage you to either scan or take pictures of your documents with a digital camera to ensure they are clear. If you are unable to do this yourself we would recommend doing so from a photo printing shop or Internet cafe. The documents must be legible and in colour.
The email is genuinely from Hill's ( I've triple checked ) and also used the " chat facility" on Hills website to confirm.
I'm not happy at all about this. I have accounts with the likes of Corals, Betfair, BetFred etc etc etc, and no issues at all about withdrawing. As I said to the guy I phoned at Hill's " basically what you are asking for is all the ingredients to steal my identity "
I recently opened an online account with William Hill's . no problems all all until a couple of days ago when I tried to withdraw an amount from the account ( about £900 )
A short while later I received an email ( a genuine one too ) asking for the following details before they can process my withdraw request
In line with our standard security procedures, we would like to request that you provide us with the following documents so that we can verify your account:
1. Valid photo ID (such as a driving license or passport).
2. Utility bill such as electric, telephone or water, or a bank statement. Please ensure the document was issued within the last 6 months and shows the address that you have registered with us.
3. Copy of the front and back of the card ending (XXXX ) used to deposit to your William Hill account. Please ensure that the middle 8 digits on the front of the card and the 3 digit security code on the back are covered / obscured and that the back of the card is signed by the owner.
We encourage you to either scan or take pictures of your documents with a digital camera to ensure they are clear. If you are unable to do this yourself we would recommend doing so from a photo printing shop or Internet cafe. The documents must be legible and in colour.
The email is genuinely from Hill's ( I've triple checked ) and also used the " chat facility" on Hills website to confirm.
I'm not happy at all about this. I have accounts with the likes of Corals, Betfair, BetFred etc etc etc, and no issues at all about withdrawing. As I said to the guy I phoned at Hill's " basically what you are asking for is all the ingredients to steal my identity "
used to ask folk if they had a pound coin & when they got one out, he bet them he'd swallow it. 
