Big problem with Adobe CC

Sootchucker

Sootchucker

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Andrew
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Hi all, not sure if this is the best place to post this, but last night I did the big update to my Adobe Photography plan (Lightroom CC Classic, Photoshop 19 etc).

I've gone to use Lightroom and Photoshop this morning and after the program loads, i get an Adobe window appears on screen with a rotating hour glass icon. Then after about 30 seconds I get an error on screen that says "We can't verify your subscription status". - and underneath it says

We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide.

I am connected to the internet and my subscription is currently active. I've tried logging out fo the Adobe app then back in, and also restarting the Mac but to no avail. Anyone else having this issue, as currently I'm locked out of all of my apps ?
 
No idea, I would pick the phone up 0800-389-2041 is the number shown on the Abobe UK web site
 
Have you tried uninstalling through the Adobe creative cloud? then re-install?
 
Cagey75 said:
Have you tried uninstalling through the Adobe creative cloud? then re-install?
Click to expand...

I did exactly this a couple of months ago for the very same reason..... oh, and it fixed the problem :)
 
chuckles said:
I did exactly this a couple of months ago for the very same reason..... oh, and it fixed the problem :)
Click to expand...

I had to do it a few weeks back after another minor update, it was just CC that was acting up, LR Classic updated fine. After reinstall it worked just fine. I'm on WIn10, but I don't think the format matters, updates can go wonky on either platform
 
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