Barclays Banking Rant

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Any advice on the below?

Made an overpayment on Decembers CC statement, so decided to let January's to be handled by DD. (wont make that mistake again)
Received notification that DD had been taken, online account statement reflected that fact.
5 days later received notification the the DD failed.

Within a few hours of receiving the above notification (yesterday) I made payment to cover.
I contacted Barclays customer services, after 45 mins trying to explain what had happened, they confirmed there was a problem with DD transaction and I should contact my other Bank. Barclays CS confirmed that if payment was made, (which had manually done before calling them) that there would be no further issues and as payment was within the 28 days of notice it wouldn't be recorded on my credit file.

So today, I speak to my other bank who confirmed that my account was and is in good working order and that there are no problems, and the problem was with Barclay's request. So I need to speak to Barclays to discuss why the DD failed.

Before getting the chance tonight to call them again, I have received notification that Barclays have now applied a late payment charge and it's been noted on my credit file.

Now you may feel this is nothing to worry about, but little things are important to me, and since having a bank account from the age of like 15 I have prided myself on never missing a payment, ever! in addition to this, I'm hoping to apply for a mortgage this year, any marks on my credit file are really not going to help! - I have raised a complaint with Barclays, via the the online panel, someone has called me and left a voice mail in fragmented english, which i'm struggling to decipher, I'll have to call back, but not holding out much hope.

Has anyone else been in this situation and what do you do?
How do you fight your corner/case against two of the largest financial banking companies in the UK who claim the other is responsible but I'm the one being penalised.

Frustrating.
 
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Go into a branch and demand to speak to someone?

I had something similar, mortage payment from my bank to provider failed the other year one month, they looked and found it was a system error, made a card payment and it was all ok and nothing on credit file.
 
I had a several similar things with a Lloyds mastercard a few years ago. I had the card forever and always paid on time but these little "we don't know what went wrong" things kept happening and then they would slap on a late payment fee, a couple of times I got the fee back but it was time and hassle. In the end I closed the card and got a Santander one, which has so far been OK.
 
@cambsno I'm planning to, my local branch closed down last year, so I will have to drive into city tomorrow, gone from 10 mins to over an hour commute.
@sirch thanks for the info, at least I'm not the first to be in the situation. But this is the first time anything like this has happened. Without going into details, the only explanation is a technical filing between the banks. But they wont acknowledge that. Will run the offshore call centre gauntlet tonight.
 
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Dig your heels in, keep complaining, threaten them with Financial Ombudsman, tell them you want to be compensated....

Worked for me with both Barclays & Nationwide... BUT DON'T GIVE UP!
 
I had a similar thing with my nationwide credit card. Called them and complained and it was refunded.
Your credit history covers a wide time period, and unless you are a habitual late payer, I dont think it will impact anything other than your "pride".
 
Are you talking about a Barclaycard CC?

If so have you phoned Barclaycard......on the very odd occasion when I have overlooked the payment date I have rung and gotten the late charge and even any interest refunded. Why did they do that, well like you I have hardly ever allowed such an oversight and always pay the CC bill in full as it comes due.

Sorry if I have misunderstood but surmise that with your record & payment history they should be sympathetic and "sort it out aok" for you!
 
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