Bank card fraud

new2me

new2me

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Just wondering, if you're the victim of card fraud and report it, do you get told if the investigation finds who the culprit is? And who it is?
 
new2me said:
Just wondering, if you're the victim of card fraud and report it, do you get told if the investigation finds who the culprit is? And who it is?
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No you will not, plain and simple
 
Cheers.
 
Keith W said:
Not really true

If there is a criminal prosecution you will find out
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Ah, thanks. It'd be nice to know what online store to avoid in the future, if that's whose ripped me off :thumbs:
 
Keith W said:
Not really true

If there is a criminal prosecution you will find out
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Still unlikely as the case is between the Bank and the Fraudster not you and the fraudster as its the bank that has been defrauded as they underwrite your account, at least that has been my experience when dealing with the credit card fraud team at my old employer :)
 
MWHCVT said:
Still unlikely as the case is between the Bank and the Fraudster not you and the fraudster as its the bank that has been defrauded as they underwrite your account, at least that has been my experience when dealing with the credit card fraud team at my old employer :)
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Depends really Matt

If It were reported to the police as well, by the victim, then they would/should be kept informed

If it is a case handled internally by the bank then as you say you many never find out
 
Keith W said:
Not really true

If there is a criminal prosecution you will find out
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I agree, I think it is covered by the "Victims and witnesses act". We were victims of a crime a few years ago, and the police were not forthcoming with any details about the people who committed the crime (we knew them).
However, when I quoted my rights under the victims and witnesses act, the floodgates opened and we were given all kinds of relevant information.
 
No, i had two fraudulent transactions done earlier this year. bank spotted it immediately and returned funds within 3 days. Nothing heard about who was responsible
 
I had it happen twice last year, in the first there was 2 major transactions (a holiday cruise and car parts from abroad) and several smaller transactions over about 4 days. I informed the bank when I first noticed it on my online banking and they stopped my card immediately but some other transactions appeared the next day (obviously charged to the card before the first came out).

Around 2 weeks after receiving the card it happened again but with small transactions this time. I'd only used the card twice and it was found to be someone in the card payment processing centre that was responsible for both occurances (but I wasn't told who, even when I asked, who the individual was or whether there was a court case brought against them.

The bank was fantastic and refunded the money within a couple of days and received the forms that needed filling in rapidly. So I had 3 cards in a month which caused some problems over regular card payments that I'd forgot to change (Lovefilm and BT being just 2 of them) but it has all been sorted and I've had the last card for around 11 months so far with no problems, however I do check my online banking everyday for any anomalies but all good so far.
 
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I had two transactions on my card a couple of years ago, neither were sanctioned by me but I was never told of the outcome etc As has already been said though the Bank refunded my money straight away.
 
Carlo said:
As Modchild says. it's nearly always staff at the Bank.
Banks will sort everything out asap as they don't want anyone to know they have a problem!
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I'd love to know how you've come to that wild conclusion :bonk:
 
MWHCVT said:
I'd love to know how you've come to that wild conclusion :bonk:
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Yes, me too. That's quite a sweeping accusation there.
 
Haha I was about to respond with a genuine response of "I work in a bank and in every fraud case I have been involved in the customer is never notified of the origin of the fraud"

However, it seems now I know why we don't tell our customers :thinking:
 
I have had 2 cases of card fraud in my life

Case 1:

I went to my bank to report unusual transactions on my account using my debit card.

The guy I spoke to was unhelpful and said that the transactions that were outstanding would have to be processed even though I had not made them.

I told him that as he was being unhelpful I would go to the police, at this point he started to try and tell me I could not go to the police.

I lost my temper a bit at this point and raised my voice somewhat, enough to bring a manager out of his office who quickly ushered me into his office.

The manager was more than helpful and put a stop on all the transactions I had not made.

The bank never did tell me what had gone on or who was responsible however some months latter the local news reported that two members of staff at the bank I was with had been prosecuted for fraud and theft - One was a female assistant manager and the other..... you guessed it.... the very unhelpful chap I reported my card fraud to and who claimed I could not get the police involved.

Case 2:

I was checking my credit card statement from my bank online and to my horror I saw that I was just off of my £5000 limit!

I only ever used the credit card for online purchases and the card never left my flat, yet here were transactions that had been made all over the place.

A quick check on where I kept my credit card in my flat revealed that it was missing.

It didn't take me long to kind of work out what might have happened though, I used to rent out one of my spare rooms and the month prior to this happening had "kicked" out the lady who was renting the room.

So off I went and reported the matter to the police, who took my statement and did there investigations.

To cut a long story short they arrested the lady I had kicked out and charged her, it went to court about 8 months latter where she pleaded guilty and was given a 2 year suspended sentence.
 
Steep said:
Yes, me too. That's quite a sweeping accusation there.
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To be fair I think it was last year and the year before that the press were running stories of Indian call center staff selling customer details for not much money, which turned out to be a lot for them.

I've had quite a few fraudulent card transactions but not any now since I've started shredding anything with personal details on, any name and address etc. the last fraudulent transaction turned out to be from a petrol station where a member of staff had swapped readers. Easily traced as around 500 people were affected.
 
Steep said:
Yes, me too. That's quite a sweeping accusation there.
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My friend of 30 years Has worked for Barclays for the last 20 years!!!
Also, i had my wallet stolen a couple of years back from work and wasn't the only one. In fact we had thefts every 6 months or so all the same pattern.
I spoke many times with the detective dealing with the cases in person and was also told that "sweeping statement" by him.
Although our cases were theft not fraud, i found out a lot that surprised me.
In my case the people that stole my wallet took £300 out 4 times, each from different branches in less than an hour after pinching the wallet, and the Bank refused to hand over the cctv images to the police. They were so unco-operative is was unbelievable! Banks will pay up whats stolen than rather admit they have a problem.
 
Carlo said:
My friend of 30 years Has worked for Barclays for the last 20 years!!!
Also, i had my wallet stolen a couple of years back from work and wasn't the only one. In fact we had thefts every 6 months or so all the same pattern.
I spoke many times with the detective dealing with the cases in person and was also told that "sweeping statement" by him.
Although our cases were theft not fraud, i found out a lot that surprised me.
In my case the people that stole my wallet took £300 out 4 times, each from different branches in less than an hour after pinching the wallet, and the Bank refused to hand over the cctv images to the police. They were so unco-operative is was unbelievable! Banks will pay up whats stolen than rather admit they have a problem.
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I would be intrigued to know how they made the withdrawals, via an ATM?
 
Carlo said:
As Modchild says. it's nearly always staff at the Bank.
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Yup.

MWHCVT said:
I'd love to know how you've come to that wild conclusion :bonk:
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When it happened to me, with an expired card's details (which was still in my drawer) it was obvious only someone within the HSBC bank could've done it.
Refunded, no publicity, no information.
The banks like it this way.
 
MWHCVT said:
I'd love to know how you've come to that wild conclusion :bonk:
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Because it's the internet and if you say something often enough it becomes fact and the truth even if it's complete garbage. :cuckoo:

Note to self : Must steal loads of credit and debit card details when I get to work tomorrow or maybe I should just log in to my work laptop now and do it.

After all I work for a bank and even better in IT so I must be on the fiddle. :wave:
 
scorpius said:
Because it's the internet and if you say something often enough it becomes fact and the truth even if it's complete garbage. :cuckoo:

Note to self : Must steal loads of credit and debit card details when I get to work tomorrow or maybe I should just log in to my work laptop now and do it.

After all I work for a bank and even better in IT so I must be on the fiddle. :wave:
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Exactly I only used to walk into a office every day with access to 1.8million credit card accounts :naughty: would have made for a lot of 1DX's and a nice lens room full of canon's entire range :D

I always remember training where the training manager said if your going to commit fraud make sure you do it well, and get enough money to ensure you can live well in a country that doesn't extradite ;) as if caught the company would ensure you did time for your crime :lol: :police:
 
So long as it's sorted in your favour, does it matter?
 
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