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i asked them to refund me because i bought an app by mistake (only works on 3Gs).
they say that all itunes purchases are final and cant be refunded but i thought it was worth a go.
what a nice reply i got back (even if its a little over sugary, and of course cut and pasted from list of standard replies).
but its still nice
Hello Gary,
I understand that you would like a refund for "Nearest Tube". I can certainly see how eager you must be to have this resolved. My name is Sharron, and I would be more than happy to assist you with this today.
Gary, I will be more than happy to refund "Nearest Tube" for you, but before I can I just have to wait for this order to clear. It normally only takes a couple of days.
The order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to five business days from the date of purchase. Thank you for your patience in this matter.
It was a pleasure to assist you today, Gary. It's important to me that your issue is resolved to your satisfaction. If there is anything else I can do for you in regards to this issue, please don't hesitate to reply. Thanks for being a valued member of the Apple Family. Have a wonderful day.
With warm regards,
Sharron
iTunes Store Customer Support
they say that all itunes purchases are final and cant be refunded but i thought it was worth a go.
what a nice reply i got back (even if its a little over sugary, and of course cut and pasted from list of standard replies).
but its still nice
Hello Gary,
I understand that you would like a refund for "Nearest Tube". I can certainly see how eager you must be to have this resolved. My name is Sharron, and I would be more than happy to assist you with this today.
Gary, I will be more than happy to refund "Nearest Tube" for you, but before I can I just have to wait for this order to clear. It normally only takes a couple of days.
The order containing this item is currently processing. Your request is flagged for follow-up and I will contact you once I have more information about your order. Please note that processing can take up to five business days from the date of purchase. Thank you for your patience in this matter.
It was a pleasure to assist you today, Gary. It's important to me that your issue is resolved to your satisfaction. If there is anything else I can do for you in regards to this issue, please don't hesitate to reply. Thanks for being a valued member of the Apple Family. Have a wonderful day.
With warm regards,
Sharron
iTunes Store Customer Support
