Anyone with TalkTalk!! :(

I am,my e.mail was down about 24 hours and i can still not get into my account section,i think i was online when the attack happen,was checking my e.mails when an little flag came up in the search bar,saying it under attack.
Talk Talk havnt been very good at coming forward about what was happening,i hope they get this sorted soon,and let people no who acc details have been hacked :(
 
A warning has been given for this post
When Adobe was hacked a while back I stumbled across Lastpass - aside from allowing me to store and generate secure passwords it does a fantastic job of auditing your exiting security - finding all duplicate and weak passwords - and for most sites it can go in and change them for you. It also supports two part security. I recommend it to everyone MOD EDIT: READ THE RULES ABOUT "NO REFERAL LINKS"
 
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Haakon said:
When Adobe was hacked a while back I stumbled across Lastpass - aside from allowing me to store and generate secure passwords it does a fantastic job of auditing your exiting security - finding all duplicate and weak passwords - and for most sites it can go in and change them for you. It also supports two part security. I recommend it to everyone MOD EDIT: READ THE RULES ABOUT "NO REFERAL LINKS"
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Lastpass ??????????????????? ................... http://www.independent.co.uk/life-s...-firm-loses-passwords-in-attack-10322876.html

When Adobe was hacked they sent me a letter advising me to keep an eye on my bank account (Beware of any company who thinks/says that is remotely adequate).
I informed my CC company and they immediately said that my card must be treated as compromised and killed it within seconds then arranged for a new card to be issued.
 
Truth is that no website appears currently to be able to prevent the hacking of personal data ... whoever it is, TalkTalk, Lastpass, Adobe, The Pentagon, CNET, Reuters, The Sun, Sunday Times, US Navy ... the list is endless.
We all get enraged with companies when this sort of thing happens but it's pointless ... nobody has such a 'bomb-proof' system that interacts with anyone else!
 
gramps said:
Truth is that no website appears currently to be able to prevent the hacking of personal data ... whoever it is, TalkTalk, Lastpass, Adobe, The Pentagon, CNET, Reuters, The Sun, Sunday Times, US Navy ... the list is endless.
We all get enraged with companies when this sort of thing happens but it's pointless ... nobody has such a 'bomb-proof' system that interacts with anyone else!
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Exactly!!

A there was a woman on a facebook group I'm on saying she was going to leave TalkTalk just because of this incident. I said the fact that TalkTalk is generally crap, any other company/provider could have the same problem.

The bottom line is we all have to look after ourselves a bit and the best way is to use strong passwords and different passwords for different sites/companies.
 
gramps said:
Truth is that no website appears currently to be able to prevent the hacking of personal data ... whoever it is, TalkTalk, Lastpass, Adobe, The Pentagon, CNET, Reuters, The Sun, Sunday Times, US Navy ... the list is endless.
We all get enraged with companies when this sort of thing happens but it's pointless ... nobody has such a 'bomb-proof' system that interacts with anyone else!
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Its how they go about it,i have heard nothing from Talk Talk,ring their customer support line and they wont tell you anything (n)
 
It seems to me that the real problem here is that TalkTalk have simply been overwhelmed by this problem, they don't seem to have any kind of system in place to deal with it quickly and efficiently.
There was a woman from there saying nothing helpful on R4 this morning, she didn't answer any questions and wouldn't even say whether or not the data that was stolen was encrypted...
 
Garry Edwards said:
It seems to me that the real problem here is that TalkTalk have simply been overwhelmed by this problem, they don't seem to have any kind of system in place to deal with it quickly and efficiently.
There was a woman from there saying nothing helpful on R4 this morning, she didn't answer any questions and wouldn't even say whether or not the data that was stolen was encrypted...
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Thats it they seem lost,not letting anybody no anything :(
 
I'm with Talk Talk and every day in the past fortnight, I've been getting that "Hello, Mr Johnstone, this is Talk Talk and I want to talk to you about your compu . . . " that's how far it goes before they get cut off by me. Always spoken in a strong overseas accent on a bad line and yet there isn't anything I can do to block it since the number is withheld.
I'm just hoping that because I've been able to keep my finances as simple and cheap as possible with just a small handful of direct debits and have no credit cards or loans, it should be easy for me to spot any odd going ons when I log online to check my account. Going to be a bit of a faff changing passwords on just about every web site I log onto, though.
 
Garry Edwards said:
It seems to me that the real problem here is that TalkTalk have simply been overwhelmed by this problem, they don't seem to have any kind of system in place to deal with it quickly and efficiently.
There was a woman from there saying nothing helpful on R4 this morning, she didn't answer any questions and wouldn't even say whether or not the data that was stolen was encrypted...
Click to expand...


It probably is now but not by them....
 
Garry Edwards said:
It seems to me that the real problem here is that TalkTalk have simply been overwhelmed by this problem, they don't seem to have any kind of system in place to deal with it quickly and efficiently.
There was a woman from there saying nothing helpful on R4 this morning, she didn't answer any questions and wouldn't even say whether or not the data that was stolen was encrypted...
Click to expand...

LBC were reporting this morning that the data was not encrypted and that this is the third hacking since February.
 
I've just received the email from them.
 
arclight said:
Lastpass ??????????????????? ................... http://www.independent.co.uk/life-s...-firm-loses-passwords-in-attack-10322876.html

When Adobe was hacked they sent me a letter advising me to keep an eye on my bank account (Beware of any company who thinks/says that is remotely adequate).
I informed my CC company and they immediately said that my card must be treated as compromised and killed it within seconds then arranged for a new card to be issued.
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The data stolen in the last pass attack was encrypted, big difference to the adobe and last pass attacks.
 
simonblue said:
Nothing hear yet (n)
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I think I read somewhere earlier that customers would be given free access to credit rating site for a year?

This is what I got @ 13.20

We are very sorry to tell you that on Thursday 22nd October a criminal investigation was launched by the Metropolitan Police Cyber Crime Unit following a significant and sustained cyberattack on our website on Wednesday 21st October. The investigation is ongoing, but unfortunately there is a chance that some of the following data may have been accessed:
• Names
• Addresses
• Date of birth
• Phone numbers
• Email addresses
• TalkTalk account information
• Credit card details and/or bank details
We are continuing to work with leading cyber crime specialists and the Metropolitan Police to establish exactly what happened and the extent of any information accessed.
We would like to reassure you that we take any threat to the security of our customers’ data very seriously. We constantly review and update our systems to make sure they are as secure as possible and we’re taking all the necessary steps to understand this incident and to protect as best we can against similar attacks in future. Unfortunately cyber criminals are becoming increasingly sophisticated and attacks against companies which do business online are becoming more frequent.
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What we are doing:

• We are contacting all our customers straight away to let them know what has happened and we will keep you up to date as we learn more.
• We have taken all necessary measures to make our website secure again following the attack.
• Together with cyber crime experts and the Metropolitan Police, we’re completing a thorough investigation.
• We have contacted the Information Commissioner’s Office.
• We’ve contacted the major banks, and they will be monitoring for any suspicious activity on our customers’ accounts.
• We are looking to organise a year’s free credit monitoring for all of our customers and will be in touch on this in due course.
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What you can do:

• Keep an eye on your accounts over the next few months. If you see anything unusual, please contact your bank and Action Fraud as soon as possible. Action Fraud is the UK’s national fraud and internet crime reporting centre, and they can be reached on 0300 123 2040 or via http://www.actionfraud.police.uk
• If you are contacted by anyone asking you for personal data or passwords (such as for your bank account), please take all steps to check the true identity of the organisation.
• Change the password for your TalkTalk account and any other accounts that use the same password.
• Check your credit report with the three main credit agencies: Call Credit, Experian and Equifax. Noddle also allows free access to your credit report for life.
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Please be aware, TalkTalk will NEVER call customers and ask you to provide bank details unless we have already had specific permission from you to do so.
TalkTalk will also NEVER:

• Ask for your bank details to process a refund. If you are ever due a refund from us, we would only be able to process this if your bank details are already registered on our systems.
• Call you and ask you to download software onto your computer, unless you have previously contacted TalkTalk and agreed a call back for this to take place.
• Send you emails asking you to provide your full password. We will only ever ask for two digits from it to protect your security.
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We understand this will be concerning and frustrating, and we want to reassure you that we are continuing to take every action possible to keep your information safe. If you have any questions, please visit http://help2.talktalk.co.uk/oct22incident for more information, or you can call us on 0800 083 2710 or 0141 230 0707.


Yours sincerely,

sign.jpg

png.png

Tristia Harrison
Managing Director, Consumer
 
Allegedly they received a 'ransom' demand threatening to take the site down if they didn't pay up ... they didn't pay up and this happened.
Again, allegedly, they had both in-house and external security advisors and I guess that's just about what all companies will do ... take advice from those who are supposed to be the experts. I say again, nobody is immune, no matter what precautions they take, TalkTalk were the unfortunate ones this time ... someone else will be next :(
 
gramps said:
Allegedly they received a 'ransom' demand threatening to take the site down if they didn't pay up ... they didn't pay up and this happened.
Again, allegedly, they had both in-house and external security advisors and I guess that's just about what all companies will do ... take advice from those who are supposed to be the experts. I say again, nobody is immune, no matter what precautions they take, TalkTalk were the unfortunate ones this time ... someone else will be next :(
Click to expand...

Yes i agree,but should we start to take this crime more seriously,when this first started happening i:e hacker,when they were caught usually some person in their bedroom on an computer,they were told to stop being a naughty person,of course bigger boys jump in when they saw that their was no conquest for their action :(
 
arclight said:
Lastpass ??????????????????? ................... http://www.independent.co.uk/life-s...-firm-loses-passwords-in-attack-10322876.html

When Adobe was hacked they sent me a letter advising me to keep an eye on my bank account (Beware of any company who thinks/says that is remotely adequate).
I informed my CC company and they immediately said that my card must be treated as compromised and killed it within seconds then arranged for a new card to be issued.
Click to expand...

And reading further, the master passwords were not accessed. As far as I can see there is minimal risk to end users, despite the rather inaccurate headline.
 
simonblue said:
Yes i agree,but should we start to take this crime more seriously,when this first started happening i:e hacker,when they were caught usually some person in their bedroom on an computer,they were told to stop being a naughty person,of course bigger boys jump in when they saw that their was no conquest for their action :(
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The bigger issue is catching them in the first place. The internet is a big anonymous maze that its very easy to hide yourself.
 
How in the name of the wee man can you change your password if their bleedin site is down?
 
Mikesphotaes said:
How in the name of the wee man can you change your password if their bleedin site is down?
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I suppose as long as it's down then no one else can login with your password, (not that that's likely the reason for the hack in this case) :)
 
What if you change all your passwords,and talk talk gets hacked again,by what people are saying its very easy to do :confused:
 
neil_g said:
thats the problem, rarely they do. its why these hacks, DDoS attacks, malware etc shows no signs of going away.
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I was talking about the early days of theses hacks before they got this big,when they were caught little was done about it,which i think sent out a message that this crime is easy to get away with,so then the bigger boys jump in :(
 
Carl quoted from TT's email:-
"Please be aware, TalkTalk will NEVER call customers and ask you to provide bank details unless we have already had specific permission from you to do so."

That's rich considering other folk have helped themselves to the data.
 
I'm with these mugs for telephone and broadband and was considering their TV package too. I've not even had an email from the Punjab yet. Hacked three time in 10 months.:rolleyes: Think I'll bin em and look elsewhere.
 
Their reps were trying to flog internet and phone packages at my local Asda this week. No sign of them today - hoofed it !
 
I think i am out,see what sky got offer,this is the 3rd attack this year,something wrong at talk talk (n)
 
OldCarlos said:
I think I read somewhere earlier that customers would be given free access to credit rating site for a year?
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It seems they have partnered with Noddle (who are free anyway) https://www.noddle.co.uk/ & you can use TT231 as the activation code.

Now reading a few reviews about noddle, they don't seem to be rated that highly? I suppose partnering with Experian would have cost TT a few £'s so have they just gone for the cheapest option?
 
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OldCarlos said:
It seems they have partnered with Noddle (who are free anyway) https://www.noddle.co.uk/ & you can use TT231 as the activation code.

Now reading a few reviews about noddle, they don't seem to be rated that highly? I suppose partnering with Experian would have cost TT a few £'s so have they just gone for the cheapest option?
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Is this for the Noddle £30 security watch thingy to advise if anyone tries to take out a card in your name or is it just the basic freebie?
If it's the extra, (as I would expect), then it's useful, otherwise pointless.


[Edit] TT231 doesn't give access to the 'extra', has the arrangement actually been setup for TT customers yet?
 
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Not sure gramps, but I would expect so.
Thing is, noddle seem to have some horrible reviews.
 
gramps said:
[Edit] TT231 doesn't give access to the 'extra', has the arrangement actually been setup for TT customers yet?
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This is from their site, late this aft;

Website attack affecting our customers
Important notice



We are continuing to work closely with the Metropolitan Police Cyber Crime Unit and security experts following the major criminal cyber-attack on our website.



At the same time, our priority continues to be explaining the steps you should take to protect yourselves. We have emailed customers and continue to use the media and other channels to update you as the situation develops.



We know that issues like this can be worrying so we've partnered with Noddle, a credit reporting service from Callcredit, one of the leading credit reference agencies, to offer 12 months of credit monitoring alerts for free. This service can now be activated by using the following code: TT231.



To sign up for Noddle and get your free credit monitoring alerts follow these steps.



We are also working hard to get our services back up securely so they are available for customers to use safely and securely as soon as possible.



We are extremely sorry for any concern and inconvenience this incident may have caused you.
 
That works Carl, the 'Alerts' service is different from the full £30 option ... will look to find out exactly what it offers :)
 
If you've signed up for Noddle Alerts, we'll automatically send you an email alert within 7 days of any significant changes to your credit report. For example a search carried out in your name, a new account added to your credit report, an account that's gone over its limit.
If you get an alert, it's important that you log-in to your Noddle account and check the alert to make sure no-one is using your details fraudulently or applying for credit in your name.
Remember as a Noddle Alerts customer your credit report is updated each time you get a new alert. If you don't recognise the information, or want to find out more just have a look on your credit report. And, if anything is wrong you can use our simple online disputes capability to tell us.
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Better than nothing I suppose ...just!
 
:banana:Love to see someone get a credit card with my details ,cause I,m buggered if I can :banana:
 
gramps said:
That works Carl, the 'Alerts' service is different from the full £30 option ... will look to find out exactly what it offers :)
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I think this IS supposed to be for the `alerts`, but says voucher is worth £20?
Reading a bit more on TT, they say;

Signing up for Noddle alerts


We've contacted TalkTalk customers about a potential issue impacting their personal data. We've advised you to check your credit report for any suspicious activity such as loans or credit cards taken out in your name. We know that issues like this one can be worrying so we've partnered with Noddle to give you a voucher for one year of Noddle alerts worth £20.
 
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