Anyone used online retailer Fotosense please?

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wellyboot

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Marcia
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As the title says has anyone used Fotosense, and are they a good and reliable retailer?
I have seen a camera on there quite bit cheaper than anywhere else which I want to buy as a Christmas present!
Many thanks in advance
 
Used them a couple of times, good service. Phone the order through though, don't order via the website. The website isn't always up to date with stock levels.
 
Thank you for the quick reply. I will give them a call first thing tomorrow
 
I've visited their outlet in Bolton a couple of times... apart from the Chinese lady not knowing what on Earth I was on about when ordering two Manfrotto umbrella adapters.... good service :D
 
Steep said:
Used them a couple of times, good service. Phone the order through though, don't order via the website. The website isn't always up to date with stock levels.
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:agree: The web isn't always up to date, much better to give them a call and place the order - I found calling first thing was best :thumbs:
 
I have a negative experience - bought a set of interfit lights, and an interfit wireless transmitter - they failed to communicate with each other, so agreed by telephone to have them collected and returned. All good so far. They stated refunds only occurred once a month - so I'd have to wait 3 weeks for the next run. I waited - no refund came. I wrote to ask what was happening - no response. I wrote again asking to review my refund - no response. After 7 weeks (i.e. the next refund run) still no refund. In the end I gave up - and went through my credit card provider instead and got the refund that way. Very poor communicators, very poor after sales service - however competitive prices. So you take your chances - if nothing goes wrong - you're fine. If it does - expect some issues.
 
Mixed reviews then.......maybe I'll give them a miss!
Thank you so much for all the responses guys - I appreciate it.
Sometimes it doesn't pay to save a few pounds at the outset.
 
phoned them today to ask what had happened they said cut off point was 2pm thats why its late i said i ordered at 1.30pm so should off got it. in the end turned up today they said they will refund my postage for items. we will see. by the way hilite is great
 
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cymruchris said:
I have a negative experience - bought a set of interfit lights, and an interfit wireless transmitter - they failed to communicate with each other, so agreed by telephone to have them collected and returned. All good so far. They stated refunds only occurred once a month - so I'd have to wait 3 weeks for the next run. I waited - no refund came. I wrote to ask what was happening - no response. I wrote again asking to review my refund - no response. After 7 weeks (i.e. the next refund run) still no refund. In the end I gave up - and went through my credit card provider instead and got the refund that way. Very poor communicators, very poor after sales service - however competitive prices. So you take your chances - if nothing goes wrong - you're fine. If it does - expect some issues.
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If this is so, it's really really poor. I certainly wouldn't have let them off the hook. The money must be a fair few hundred - surely that's worth chasing? Maybe get CAB involved - they'll do all the leg work if you can't/won't.
 
Merovingian said:
If this is so, it's really really poor. I certainly wouldn't have let them off the hook. The money must be a fair few hundred - surely that's worth chasing? Maybe get CAB involved - they'll do all the leg work if you can't/won't.
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I was going to go down the small claims court route - but when I spoke to my CC company - and explained all the steps I'd taken, and provided all the relevant evidence - they pulled the transaction and credited my account, so no need to chase it anymore... However I won't be using them again - even though their prices are good...

I think their focus is on cheap initial prices - but poor aftersales. I don't think they are intentionally bad - I may have been unlucky, but would need convincing they'd improved matters...
 
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