Amazon Dubious Deliveries

my daughter bought a new car seat for her baby, £340 quid one, what actually arrived was some shoe cleaner/waterproof spray,some new soles for ladys shoes and some shoe paint, she eventfully got a new car seat but it took her ages to sort out, in the mean time ive got a big box of cleaner/waterproof sprays etc in the shed that i dont know what to do with, we were told they would get picked up but it was months ago
 
I wonder if these exploited packages are all "sold by Amazon" or all "Amazon Merchants"........or indeed a mixture???
 
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I've been using Amazon since they started and have always received great service - especially since I took out a Prime membership about thirteen or fourteen years ago.

However, the bubble had to burst eventually I suppose - I now find their Prime service failing in many ways and will not be renewing this year.

The problem is the merchants that sell through them - Amazon's service remains second to none.
 
I learnt a long time ago to only buy from Amazon, supplied by Amazon, or Amazon warehouse. I avoid third party sellers that send products directly.

I can't remember if I mentioned it on here some time ago, but ordered a DJI Mavic 3 battery from Amazon warehouse, and although it arrived 'sealed' - when I opened it, it only contained toilet paper and rice. It was the correct weight - so someone had obviously ordered a new battery, managed to open the seal without causing box damage, filled it back up to the correct weight and resealed it then returned it.

Within minutes of the delivery, I spoke to the Live customer chat, explained what I'd received, and how it wasn't a battery, without even asking for proof or photos, they fully refunded me instantly. (I imagine they were aware that it likely happened already on another of the same product line to someone else so didn't even argue the toss.)

Usually if something has gone wrong with an Amazon supplied delivery - it gets resolved fairly quickly, but third party direct sellers seem to a law unto themselves. (Equally risky as buying on Ebay).

I'm all for saving money and convenience, but not at the cost of major headaches.
 
Any expensive item, always worth videoing, you opening the package. Hopefully, you'll never need to use the video, but better safe than sorry.
 
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I tend to take a free trial of prime if I really want something particular ,then cancel 3 weeks later
 
I don't know if I can blame Amazon completely for the wrong contents of boxes as it's probably thieves in the supply chain but it does look as if Amazon could do a lot better for their customers and refund them quicker and they could of course put pressure on curriers, suppliers and their own internal managers to find and boot out the thieves.

I think it could also help if we could leave feedback on suppliers too. Apparently we can't at the moment or at least I can't as I did it once and Amazon deleted my review. In my case an item was shipped in nothing but a black plastic bag with no packaging at all and of course it was smashed to bits. My review stating that the supplier should review its packaging practice was deleted by Amazon as I was only allowed to review the product.
 
Fuji Dave said:
I have prime but as it's going up to £95 per year
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TBH I'm cancelling mine too.
Prime next day is often 2 days, the films, many they charge for nowadays, when they are free on netflix or now.
I don't use their photo storage, as that's free on flicker.

the black fox said:
I tend to take a free trial of prime if I really want something particular ,then cancel 3 weeks later
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That seems to be the way to go.
 
Not sure how long you have to leave it between free trials but it's Nod's law that if I balls an order up and forget to opt out so I end up with prime for a month, I want something quickly a day or 2 after the cancellation!

Alan, IIRC, there's an option to leave a review of a seller somewhere. Try clicking on the Returns & orders button (next to your basket on the website, not sure on a phone) and find the relevant order.
 
Nod said:
Nod's law that if I balls an order up and forget to opt out so I end up with prime for a month,
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That's what they hope for with the free trial offer ;)
 
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They hope that people get used to the marginally faster deliveries and forget to cancel them before the month is up. (So far), I've always remembered to cancel it before I got charged. So far!!!
 
Nod said:
They hope that people get used to the marginally faster deliveries and forget to cancel them before the month is up.
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I've had next day delivery on most items for over ten years in the UK (and in France), but now they don't seem to be able to manage to get things to me in less than three days. It's just not worth paying the extra any more IME. I was too slow to cancel my Prime membership for this year, but they won't be getting my money next year as I've now cancelled the auto-renewal.

It's a shame really as they've given me great service over the years. However, I'm a great believer in 'voting with my feet' when I don't get the service I pay for.
 
Nod said:
and forget to cancel them before the month is up.
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Yep I've been caught in the past :D
I recently signed up again though to watch the end series of the walking dead.
But that's long gone.
Time to cancel.
 
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the black fox said:
I tend to take a free trial of prime if I really want something particular ,then cancel 3 weeks later
Click to expand...

I cancel as soon as I've ordered thten you can't forget.
Last time they offered to extend the free trial for anther month, ddn't take it up
 
Cobra said:
Yep I've been caught in the past :D
I recently signed up again though to watch the end series of the walking dead.
But that's long gone.
Time to cancel.
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I did take advantage of one of my cock-ups to watch an episode of Amazon's version of TopGear. Just the one though (Mrs Wembley!)
 
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