Advice requested - the building project from hell

StewartR

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Not for me, but one of my close family members is at her wits' end. I've tried to help but I (and she) would really appreciate some additional insights from anyone who has more experience of company law, contract law, and/or builders than we have.

So the background is that she's having an extension built. It's a ground floor extension which also includes a basement, because the back of the house where it's being built is on quite a steep slope away from the house. I don't know how she selected the builders but they seemed like a decent local firm. Let's call the firm Bill & Ben Ltd, where Bill and Ben are the two directors who are also co-owners. She has a proper contract which has been drawn up in accordance with the Federation of Master Builders template. I've reviewed the contract and it seems pretty good.

At first things were progressing satisfactorily, if a bit slowly, but it wasn't really the builders' fault - the neighbours were making a song and dance about a party wall agreement. But then Bill and Ben fell out. As I understand it Ben is the main builder who was in charge on site, and Bill is the one who attended more to running the business side of things (contracts, purchasing, permissions, payroll, etc). Apparently Bill was getting frustrated at the amount of money the "snagging" phase of jobs was costing the business, because Ben can be a bit slapdash at times whereas Bill is more meticulous. And their clients are more meticulous too. So anyway, one day it all came to a head and Bill resigned as a director of the firm.

The next thing my relative is told is that Ben has also resigned as a director, and the firm has been put into liquidation. However Bill is still a director of Bill & Son Ltd, another local building firm, and he's turning up each day to progress the job.

Trouble is, whereas Bill & Ben Ltd was an organisation with several employees and the capability to have multiple things happening simultaneously, Bill & Son Ltd is effectively just Bill because Son is ill. Bill can fit the kitchen, but when he's doing that he's not laying the floor or fitting the windows. So it's going very slowly. Also Bill has mentioned that he can't afford to subcontract any of the work to make it happen faster, because he isn't making any profit on the job as it is. Plus there are a number of problems that Ben caused and need to be fixed (eg substantial damage to existing render on the side of the house; basement floor not laid evenly; rubble from basement dig-out not disposed of yet) which will cost even more money. She's concerned that, whilst Bill seems to be a decent guy who wants to complete the job for her, when he takes a step back and realises just how much is still to do, he may just decide to walk away from it. She's painfully aware that she is probably dependent on his good will.

When she mentioned to me about Bill & Ben Ltd being liquidated, I thought that can't be right. If the company was being liquidated, the liquidator would have had to review their assets and liabilities, and one of those liabilities is the completion of my relative's contract. But she's heard nothing from any liquidator, therefore there is no liquidator. And indeed Companies House confirms that Bill & Ben Ltd is still active.

I also can't believe that it's legal for Ben to resign as a director, when he was the sole director (Bill having already resigned). Surely companies have to have directors, don't they? Surely you can't just walk away from your responsibilities like that?

So my relative's immediate priorities are (1) keep Bill onside and continuing with the job, (2) agree with Bill a revised plan for completion (including clearing up the mess Ben made), and (3) chivvy Bill along to keep to the plan. But as I mentioned she's concerned that he might just walk away from it, so we need to understand what options she has.

Although there is a proper contract, I can't get my head around the contractual / legal situation here. The contract is with Bill & Ben Ltd, and Bill is no longer involved with Bill & Ben Ltd, but Bill & Son Ltd seem to be continuing to discharge the contract, although there is nothing in writing about this. (Indeed the contract contains no provisions for Bill & Ben Ltd to transfer their obligations to another company.) If things do go legal - and we're trying to prepare for that possibility, whilst also hoping to avoid it - I'm not sure whether she should be pursuing Bill & Ben Ltd, or Bill & Son Ltd, or Ben as the last remaining director of Bill & Ben Ltd.

Any suggestions?
 
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Do you know if B & B are also shareholders in B & B Ltd?

The reason I ask is it is possible for all directors to resign, even if it leaves a company with no directors or causes catastrophic damage to a company but in that case the shareholders should act as the directors. So f they are the same person they can't just shrug responsibility
 
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Isn't the "Ltd." rather relevant? IIRC it's a handy escape route for people to avoid personal liabilities in the event of a business going Pop.
 
Isn't the "Ltd." rather relevant? IIRC it's a handy escape route for people to avoid personal liabilities in the event of a business going Pop.


It is relevant in that it also implies some shareholders somewhere. Its also limits those shareholders liabilities. @StewartR when you talk about liquidation do you mean a voluntary winding up or is it as a result of court action?
 
Could new builders be found to finish the work or are B&B in receipt of funds for work yet to be undertaken?

If the company is in liquidation an insolvency practioner would be responsible for their affairs etc. If the contract is with the Ltd company, why is bill undertaking the contract as a sole trader (presumably)?
 
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Do you know if B & B are also shareholders in B & B Ltd?
Yes they are, or at least were. There are 1000 shares and they owned 500 each.

Here's the recent Companies House filing history.

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They were both recorded as Persons with Significant Control, owning more than 25% but not more than 50% of the shares each. (In fact it was of course exactly 50/50.) But now apparently neither of them is a PSC. That seems unlikely, unless they have both deliberately diluted their shareholdings so that they each own no more than 25% of the shares.

The reason I ask is it is possible for all directors to resign, even if it leaves a company with no directors or causes catastrophic damage to a company but in that case the shareholders should act as the directors. So if they are the same person they can't just shrug responsibility
That's good to know, thanks. Do you know how one goes about identifying the shareholders?
 
Isn't the "Ltd." rather relevant? IIRC it's a handy escape route for people to avoid personal liabilities in the event of a business going Pop.
It is relevant in that it also implies some shareholders somewhere. Its also limits those shareholders liabilities.
Yeah, I guess you're right. In normal dealings any liability belongs to the company, not its directors or shareholders. And if the company doesn't have any assets, then I guess there's no point trying to sue it. I should have thought of that. Thanks.

Having said that, on the other hand directors do have responsibilities to creditors if they are aware that the company may be about to go insolvent. That may be an avenue to pursue but I don't know enough about the details to know whether that's relevant.
 
I'd also want to know who the original builder's liability insurance is with and the bill and son's as they'd be an avenue to claim against if the work already done is substandard or unfinished and you end up paying out more than the value of the work.

I'd honestly get rid of any of them that are anything to do with the original firm. Get quotes for completing what has been done. There is nothing worse than a builder working and thinking they're not making money out of you They'll cut corners and go to other jobs rather than do yours so they'll never finish it properly.
 
@StewartR when you talk about liquidation do you mean a voluntary winding up or is it as a result of court action?
I only have hearsay to go on, and I don't think my relative knows. However the way she explained it to me, it definitely sounded voluntary.

However my understanding is that, regardless of whether a liquidation is voluntary or court-ordered, it leaves a record at Companies House. And there isn't one. So far as I can tell, the directors haven't actually liquidated the company; they've just decided to cease trading. Bill & Ben Ltd has walked away from the contract but the company has not been liquidated. (I think).
 
Could new builders be found to finish the work or are B&B in receipt of funds for work yet to be undertaken?
It would be difficult. She lives in the south east of the country where builders and tradespeople are hard to find at he best of times. If she could bring in any new builders to finish the job, they would surely want to charge more than the original quote, because they know that she is in a fix - but there isn't the money to do that.

I don't think Bill & Ben are in receipt of funds for work not yet undertaken - though I don't know for sure - but they (or at least Ben) have caused problems which will cost money to put right, and that's pretty much the same thing.

If the company is in liquidation an insolvency practioner would be responsible for their affairs etc. If the contract is with the Ltd company, why is bill undertaking the contract as a sole trader (presumably)?
There is no sign of an insolvency practitioner. I don't think the company is in liquidation.

If the contract is with the Ltd company, why is bill undertaking the contract as a sole trader (presumably)?
The contract is with Bill & Ben Ltd. Bill is continuing the work through Bill & Son Ltd (he has received at least one payment into the Bill & Son Ltd bank account), but as I understand this it is on a completely informal basis with nothing in writing. I am not privy to any information about his motives.
 
I'd also want to know who the original builder's liability insurance is with and the bill and son's as they'd be an avenue to claim against if the work already done is substandard or unfinished and you end up paying out more than the value of the work.
Good point. I don't know but I can suggest she asks.

How does one go about claiming on builders' liability insurance? Presumably you can't do that until the relationship with the builder has completely and irrevocably broken down? I mean, if there's a problem and they're still working or still within the defect liability period, then your first step has to be to ask them to put it right and you have to give them a reasonable opportunity to do so. But if that hasn't happened, and you want to claim against their insurance, how do you do that if they don't want to co-operate?

I'd honestly get rid of any of them that are anything to do with the original firm. Get quotes for completing what has been done. There is nothing worse than a builder working and thinking they're not making money out of you They'll cut corners and go to other jobs rather than do yours so they'll never finish it properly.
I have a lot of sympathy with this point of view.

However the practical problems are that (1) the house is currently not in a liveable or even safe condition; (2) finding builders or tradespeople in her area is a nightmare at the best of times, and finding one to clear up another builder's mess will be much harder; and (3) she doesn't have the money to do that.
 
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It sounds as though your relative either stays with the current builder/arrangement and hopes it all works out ok or finds another builder to complete the work to a good standard.

Having been through all of this myself six years or so ago, I can sympathise. Getting decent tradespeople to do things can be an absolute nightmare. I employed a builder to refurbish a house and he turned out to be totally incompetent and I had to get rid of him leaving me with a mess of a house and no builder. I did get it all sorted in the end but it was a very difficult year or so.
 
Good point. I don't know but I can suggest she asks.

How does one go about claiming on builders' liability insurance? Presumably you can't do that until the relationship with the builder has completely and irrevocably broken down? I mean, if there's a problem and they're still working or still within the defect liability period, then your first step has to be to ask them to put it right and you have to give them a reasonable opportunity to do so. But it f that hasn't happened, and you want to claim against their insurance, how do you do that if they don't want to co-operate?


I have a lot of sympathy with this point of view.

However the practical problems are that (1) the house is currently not in a liveable or even safe condition; (2) finding builders or tradespeople in her area is a nightmare at the best of times, and finding one to clear up another builder's mess will be much harder; and (3) she doesn't have the money to do that.


I don't know how you'd claim on their insurance either. Her own house insurance might have legal cover with it or a legal helpline. They may be able to assist with how to deal with this with the minimum amount of potential for disaster. If not I think Which do a legal helpline that might easily pay for itself frankly. I think it's £29 to join then £9 a month. I think it's worth paying for help in this situation as it's clearly quite serious and wrong advice would cost her a lot.
 
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No experience of building but Directors can resign in this way and do, search for spongebob for examples of how directors walk away and leave companies to die if liabilities become too much...

Does the contract allow for an arbitration and if they have used a template from the federation, is their registration in their name or the company.
 
Her own house insurance might have legal cover with it or a legal helpline. They may be able to assist with how to deal with this with the minimum amount of potential for disaster. If not I think Which do a legal helpline that might easily pay for itself frankly. I think it's £29 to join then £9 a month.
Useful tips, thanks.
 
I think it's worth paying for help in this situation as it's clearly quite serious and wrong advice would cost her a lot.
I tend to agree. Unfortunately she has no money. She raided the savings and remortgaged the house to pay for this, and didn't allow enough contingency in the budget.

At the end of the day there may be no option and she may have to find money from somewhere. I guess we can all do that if we really really have to: downsize the car, sell a camera, etc. But the idea of having to find a 4-figure sum for legal advice or potentially a 5-figure sum to get someone else in to finish the job is terrifying for her, so she's looking for options that don't involve significant extra outlay if at all possible.
 
Does the contract allow for an arbitration and if they have used a template from the federation, is their registration in their name or the company.
Have you checked third FMB bona fides here https://www.fmb.org.uk/find-a-builder/check-a-member/

The FMB does have a conciliation service here https://www.fmb.org.uk/about-the-fmb/dispute-resolution/ with an infographic flowchart on that page.
Good ideas guys, thanks.

Yes, the original company that was doing the work (Bill & Ben Ltd) is a member of the Federation of Master Builders, and they do have that arbitration service. So that's one potential route we could explore. However Bill & Son Ltd isn't, which makes things tricky. If she were to pursue some sort of complaint against Bill & Ben Ltd, it's complicated by the fact that Bill & Son Ltd is (for now) carrying on with the work, and she might risk losing the goodwill of Bill on which she is currently dependent. I think she needs to contact the FMB and ask them for advice on how to handle it.
 
And what little I understand about such projects, is there not something called "building control" who have oversight of compliance involvement???
Yeah but no but. Building Control sign off compliance with Building Standards, but only when the job is complete (and at key intermediate stages such as the laying of foundations). But I don't think that's an issue here because I don't think there is any suggestion that the work which has been done is not compliant with the standards; merely that it is not compliant with the contract.
 
In life there are honourable people who will meet thier obligations come what may.........I sincerely hope that builder is one of those type of individual. However, in some way (as you infer) she might need to be ready to 'act in her own best interests' and that could inevitably lead to greater expense and more stress.

At the very least IMO she should get some legal advice, either Citizens Advice and/or an initial fee free consultation with a solicitor, or as mentioned by others if she has legal advice cover in her insurance policy. That might potentially inform her decision & possible course(s) of action???
 
I would second the point on legal advice, solicitors, like accounts are designed to save you more money than they cost, and get the result you want.

Should could issue a claim for specific perfomance, ie - honouring the original contract and completing the work or instruct a new firm to mitigate her losses and then sue the old firm for breach of contract, and/or damages.
 
... and then sue the old firm for breach of contract, and/or damages.
Trouble is, the old firm almost certainly has no assets, so I'm not sure this is a good idea.
 
Contact Trading Standards to see if they have any history of these two.

We had a dodgy builder, along with 11 other complainees, and he got sent down for two years after TS got involved.
 
Contact Trading Standards to see if they have any history of these two.

We had a dodgy builder, along with 11 other complainees, and he got sent down for two years after TS got involved.
Good idea. Thanks.
 
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