Advice needed....

D

Dannyhack

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Daniel
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Good morning people!

I sold a Sigma MC-11 Canon to Sony E-Mount adapter to an eBay buyer on the 28th of May, it had been used once and just sat on my desk doing nothing. It was in perfect condition, worked as it should, came with all the original packaging and manuals etc. The buyer then leaves me positive feedback as soon as he got it saying it was perfect.

30 days later I get a message saying the item doesn't work and is faulty.

What should I do next? Do I ask for images/video of the item not functioning correctly?

I'm 100% sure that the item arrived working.

Thanks in advance,
Dan
 
My advice would be:
  1. Give your thread a more useful title if you want people to read it.
  2. Read my thread about a very similar experience a few months ago: eBay - am I being scammed?
 
Of course this may be genuine, but I have sadly heard of many cases of ebay buyers scamming sellers by saying this, and when refused a refund, ebay sides with the buyer and takes the money off the seller and lets the buyer keep the allegedly faulty item. This often happens, it seems, when the buyer doesn't use the bought item correctly and damages it, so wants their money back.
Try to get it back even if you have to refund postage, but try to avoid refunding until you have received the item as a return.
 
Really, you’ll probably end up with no choice. You’ll have to take the item back and give full refund.

I will never sell on eBay again due to the amount of scamming buyers on there. I personally advise friends and family to stay well clear of selling on there too.
 
I had a similar situation a few years ago after selling a micro stereo.
Because they'd left perfect feedback on receipt, and only complained a month later, I told them to do one, and eBay backed me up.
 
Matt- said:
.

I will never sell on eBay again due to the amount of scamming buyers on there. I personally advise friends and family to stay well clear of selling on there too.
Click to expand...
On the flip side I've got over 500 transactions under my belt and only 1 suspect return (although the guy just turned out to be an idiot).

Sold quite a few high value items too. Maybe I'm lucky, or maybe you never hear of all the successful transactions.
 
The only time I’ve been turned over was on a photographic website by a “respected seller” who everybody said no I must have it wrong he surely wouldn’t have done that. I listened to tales of divorce, reposession, medical emergencies, operations, promises to repay......
Never had a problem on eBay at all.
 
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