Adobe Elements Problem

realspeed

Suspended / Banned
Messages
8,827
Name
Bazza
Edit My Images
No
It also applies to newer versions of all photoshop from what I gather from hours of internet searching . The problem is if you already have Adobe on your computer, a glitch can come up and prevents some of the program not working. Even though you might go through the undo process as if putting the program onto another computer that doesn't help then trying to reinstall

What happens, in my and loads of other complaints on the internet, is the program reinstalls as far as it can then starts doing a ROLLBACK and leaves a message "can't find shared technologies"

people have contacted adobe help and they don't know the answer so don't bother its a waste of time. I spent hours in searching for an answer.

Now here is the horrible bit (I have Microsoft Windows7 64 bit professional, it happened on) the only way I found was to reinstall windows 7 and I wont go into how long it took, just think days not hours. First of all it asks to save to another drive (in my case 2.5 hours) than you have to reinstall windows7 (another half hour) then you start to struggle reinstalling the "saved" files which didn't work either.

I searched the internet typing in rollback-shared technologies- known errors and every other combo I could think of and couldn't find any answer.
It definately is in the computer not the program or the Adobe server so dont even bother to look there.

I have just got it all back up and running with one other problem. I have a 22" monitor screen and the screen resolution came up small and it was a devils own job to get that correct as well

Just got to get my photos back on now.

Realspeed
 
Last edited:
I'm sure there used to be another Adobe product years ago that used to have a similar problem reinstalling the software, the name escapes me at the moment, memory is not as good as it used to be. Turned out it was a file left in the one of the system folders that never got removed during the uninstall. The new install would detect it and stop in it's tracks.
 
Frank

Thanks for you input, as I have mentioned its not a unique problem but more of a universal one that Adobe don't seem to be able or want to sort out. I have just e-mailed them suggesting they put some of their financial resources into producing a downloadable fix.

Realspeed
 
Now here is the horrible bit (I have Microsoft Windows7 64 bit professional, it happened on) the only way I found was to reinstall windows 7 and I wont go into how long it took, just think days not hours. First of all it asks to save to another drive (in my case 2.5 hours) than you have to reinstall windows7 (another half hour) then you start to struggle reinstalling the "saved" files which didn't work either.

are you sure there isnt anything wrong with your machine?

especially after the whole swap file thing too..
 
Neil

It was the computer in the end caused by the program. As I said in a previous post if you lookup the problem on the internet there are loads of postings about the same problem.
Just Google " adobe shared technology problems " and you will see how widespread this is.



From the official Adobe web site

Quote

Error: Below mentioned applications have failed to install: Shared technologies.
The installation of Photoshop Elements or Adobe Premiere Elements fails with one of the following errors:

"The wizard was interrupted before Adobe Photoshop Elements could be installed. Below mentioned application has failed to install: Shared Technologies."
"The Adobe Premiere Elements installation wizard was interrupted while installing Shared Technologies."
"The installation process has encountered an error while installing Shared Technologies."
These errors indicate that one or more of the Shared Technologies failed to install. Shared Technologies include the following:

Adobe Player for Embedding
(Photoshop Elements 9 and 10 only) Adobe ExtendScript Toolkit CS5
Adobe Help
(Photoshop Elements 9 and 10 only) Adobe XMP Panels CS5
Camera Raw plug-in
Camera Raw profiles
(Photoshop Elements 9 and 10 only) Microsoft Visual Studio runtimes
To resolve these issues, use the Adobe Support Advisor

Unquote

The Abobe Support advisor and their own tech experts can't help, so they know about the problem but don't know how to fix it.

Realspeed
 
Last edited:
Back
Top