Adobe Camera Raw - help! - can't install

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Ozei

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I'm trying to install ACR 5.7 on Photoshop CS4 (Windows machine). Every time I run the download the ACR install screen launches but the 'progress bar' doesn't progress! Eventually the install screen greys out completely. :bang:

ACR 5.0 is already installed. I tried 5.3 (as a precursor to 5.7) but that greyed out too. :bang::bang::bang:

Any ideas folks?



PS. I believe 5.7 is the last version of ACR suitable for CS4 - all later versions are for CS5.
 
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Ah, that does the trick!

I was using the other download (the 95MB one) and the auto install method.

Many thanks. :thumbs:
 
Your not alone, I never managed to get any auto updates with CS4, couriously it works fine with CS5.
 
I've had ACR auto-install work before, although it may have been with CS3 (can't remember). I wonder what kept stopping it in CS4 :thinking: The installer screen launched properly but that's about it.
 
Ozei said:
I've had ACR auto-install work before, although it may have been with CS3 (can't remember). I wonder what kept stopping it in CS4 :thinking: The installer screen launched properly but that's about it.
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Thats exactly what I used to get.
 
Now I'm not saying that anyone is doing this, but some 'copies' of CS* don't allow updates because presumably the program was altered to not contact Adobe in the correct way, or indeed contact them at all.

Now if I had this problem, and I had paid so much :eek: for the program, I would have been onto Adobe to make the updates work properly. ;)
 
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redhed17 said:
Now I'm not saying that anyone is doing this, but some 'copies' of CS* don't allow updates because presumably the program was altered to not to contact Adobe in the correct way, or indeed contact them at all.

Now if I had this problem, and I had paid so much :eek: for the program, I would have been onto Adobe to make the updates work properly. ;)
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Have you ever tried to contact Adobe by phone? It's much easier to do the manual install (and cheaper) And I pay for my copies of photoshop, or at least my business does.
 
swanseamale47 said:
Have you ever tried to contact Adobe by phone? ...
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Or any software company by phone. The one and only time I phoned Microsoft they charged me £50 and they still couldn't fix the issue. :bang:

I think the ACR issue is something to do with the download rather than validation. There are two versions of ACR 5.7 - one is 45MB, the other is 95MB. I used the latter and it stalled repeatedly even though the installer launched properly.
 
swanseamale47 said:
Have you ever tried to contact Adobe by phone? It's much easier to do the manual install (and cheaper) And I pay for my copies of photoshop, or at least my business does.
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I haven't phoned them for help, but I have phoned them to help a friend buy the student version of CS5 and found it easy, and the chap at their end was very friendly and helpful. :)

Their support phone lines may be different. ;)

It is very easy to update ACR manually. Whether Adobe leave it like that is another thing. ;)
 
redhed17 said:
I haven't phoned them for help, but I have phoned them to help a friend buy the student version of CS5 and found it easy, and the chap at their end was very friendly and helpful. :)
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Sales lines are always easy & helpful because they make money. Support lines are always a nightmare because they don't make money.

The exception to the rule is Nikon's tech support - oh, and Ikegami's (a real Rolls Royce service).
 
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