7D for £919.99 from Digital Rev

is it really grey ? £919.99
(£782.97 excl. ) - I think it shows that you do pay the VAT.
 
Starastin said:
is it really grey ? £919.99
(£782.97 excl. ) - I think it shows that you do pay the VAT.
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Grey means that it hasn't been imported by Canon UK and therefore may not be repaired by them if something goes wrong. It doesn't mean that you are dodging the VAT, so it should be legitimate as far as that is concerned.
 
Peter B said:
Grey means that it hasn't been imported by Canon UK and therefore may not be repaired by them if something goes wrong. It doesn't mean that you are dodging the VAT, so it should be legitimate as far as that is concerned.
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I *think* Canon UK honours the warranty as long as it has a valid VAT receipt
 
mrgubby said:
I *think* Canon UK honours the warranty as long as it has a valid VAT receipt
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I'm pretty sure they do that for lenses as they have an international warranty, but I didn't think they did it for cameras. May be wrong, mind!
 
mrgubby said:
I *think* Canon UK honours the warranty as long as it has a valid VAT receipt
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I can assure you now that Canon will not honour my warranty on the 7D I purchased from Digitalrev, due to the fact they do not recognise the serial number on the camera. And whilst I am here I will point out that if you buy from Digitalrev and end up with a problem like mine, their so called local warranty roughly translated means, you send it back to Hong Kong for repair. Which is slightly different to what is quoted here http://www.talkphotography.co.uk/forums/showthread.php?t=281220&page=14 :thumbs:
 
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I just saw a Digital Rev post on another thread about this - sorry I should have checked but the price doesn't include postage, think it's another £25 or so.
 
u8myufo said:
I can assure you now that Canon will not honour my warranty on the 7D I purchased from Digitalrev, due to the fact they do not recognise the serial number on the camera. And whilst I am here I will point out that if you buy from Digitalrev and end up with a problem like mine, their so called local warranty roughly translated means, you send it back to Hong Kong for repair. Which is slightly different to what is quoted here http://www.talkphotography.co.uk/forums/showthread.php?t=281220&page=14 :thumbs:
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I'm curious Rich, was there a particular reason that your "local warranty" turned out to be less local than you'd hoped? :suspect:
 
Comfortably Numb said:
I'm curious Rich, was there a particular reason that your "local warranty" turned out to be less local than you'd hoped? :suspect:
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Sorry Daron, could you rephrase that question as I am reading it two ways :thinking: The couple of Brandy`s I have had this evening have not helped much :D
 
u8myufo said:
Sorry Daron, could you rephrase that question as I am reading it two ways :thinking: The couple of Brandy`s I have had this evening have not helped much :D
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I was wondering why your camera had to be returned to HK, when Digital Rev claim that you can use a local repair centre?

P.S. If you're reading this tomorrow, post Brandy, I refer you to my previous post! :thumbs:
 
Comfortably Numb said:
I was wondering why your camera had to be returned to HK, when Digital Rev claim that you can use a local repair centre?
Click to expand...

My thoughts exactly at the time Daron. It basicaly boils down to, if you can get it Repaired cheaper over here than in HK then they might and at this point, it is up to their discression let you get the repair done. Now call me stupid but you aint got to be a rocket scientist to compare wages between the two countries to start with, on top of that there is no mention in their T&C`s that even if they do the repair for free that they cover your postage costs of getting it to them. Also no mention or pictures of how proud they are of their repair centre they use. My question to them would be, is it even a Canon approved one :shrug: Ok there will be those that say, this is what happens when you buy imports. So I only have myself to blame, however I am just pointing this out to others, so that they give it some considerable thought before purchasing.
 
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Perhaps TP should ask Cannon for their interpretation of what grey goods are.

You say they are going on your camera serial number, yet you paid import duty on it when purchased. You also paid VAT and have a vat receipt.

So how come this doesnt happen with cameras from Kerso then or do these companies have to register with Cannon or something. If someone can please explain as I dont know who to buy from now.
 
Les Key said:
Perhaps TP should ask Cannon for their interpretation of what grey goods are.

You say they are going on your camera serial number, yet you paid import duty on it when purchased. You also paid VAT and have a vat receipt.

So how come this doesnt happen with cameras from Kerso then or do these companies have to register with Cannon or something. If someone can please explain as I dont know who to buy from now.
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I have just spoken to a rep from Canon Les, the serial number denotes whether it came from Europe or Asia and apparently they can still tell by some of the hardware inside as to which region it originated from :shrug:
 
Hmm well my 7d came from Kerso & Colchester cameras didnt quibble about fixing it when the cf unit became faulty. It wasnt bent pins either something to do with connectors underneath apparently, They kept the receipt mind but it was only a photocopy.
But I think if anything goes wrong with my new 50-500 sigma purchased from DR then Im in trouble by sounds of it.
The certainly wont be getting my next purchaseif thasthe case.

Anyway have you got your 7d fixed ok Rich
 
Les Key said:
Hmm well my 7d came from Kerso & Colchester cameras didnt quibble about fixing it when the cf unit became faulty. It wasnt bent pins either something to do with connectors underneath apparently, They kept the receipt mind but it was only a photocopy.
But I think if anything goes wrong with my new 50-500 sigma purchased from DR then Im in trouble by sounds of it.
The certainly wont be getting my next purchaseif thasthe case.

Anyway have you got your 7d fixed ok Rich
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Let us hope it stays in top shape then Les. I am not slagging DR off here mind as I was happy with the price and the fast delivery service, like they say you cannot have it all eh? I am expecting it back in few days Les.
 
u8myufo said:
My thoughts exactly at the time Daron. Ok there will be those that say, this is what happens when you buy imports. So I only have myself to blame, however I am just pointing this out to others, so that they give it some considerable thought before purchasing.
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I have to say, Digital Rev's plugging of their "local warranty" is looking a little fishy! :suspect:

I would have definately considered purchasing from them........not so much now.

I don't think you should have neccessarily forseen T&C's that are quite so weighted in their favour :rules:...food for thought, thanks Rich.
 
Comfortably Numb said:
I have to say, Digital Rev's plugging of their "local warranty" is looking a little fishy! :suspect:

I would have definately considered purchasing from them........not so much now.

I don't think you should have neccessarily forseen T&C's that are quite so weighted in their favour :rules:...food for thought, thanks Rich.
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No probs Daron, I think it might be good PR for Digitalrev if Julia steps on board and perhaps clears up the whole situation with regards to their warranty policies. I phoned there UK support yesterday as my pc whent down the other week I lost my emails and reference # from them. After explaining what had happened so far he told me I should not have sent it in for repair but returned it back to DR.
 
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Sorry to hear about your problems Rich, but equally im grateful for you letting know the issues you've been having. Ive been looking at a 7d and was thinking of buying a grey import, now im not so sure. I agree dr should set the facts straight so any would be buyers no where they stand ;)

Coley
 
I have contacted Julia, at D. Rev, to ask for clarification of their T&C's. She has replied with a new address for specific questions, so I have sent this;

Hello,


please find below a message that I sent to Julia Poon. You'll see that Julia gave me this address to ask my specific concerns.


I have read your t&c's & there appears to be a contradiction. Your banner states "Locally Serviced Warranty - No Prior Approval Required*". (I haven't been able to find the reason for the asterisk.) Yet in the t&c's I find this "You must obtain an authorisation for repair from us first. The choice of repair is subject to DigitalRev's authorisation, and we may choose to specify a particular service centre."

Please could you clarify the exact details of this warranty. I need to be certain that I can indeed have any potential faults corrected locally. I appreciate it's not possible for you to envisage all eventualities, but perhaps you could describe the way in which you decide wether, or not, to authorise a local repair rather than an unexpected return to HK.

Please do take the time to read this thread - http://www.talkphotography.co.uk/forums/showthread.php?t=361008, you have several potential customers interested in your reply. I'm going to post my correspondence there as I know people will be happy to be reassured/advised of the facts.

Best regards,

Daron

Hopefully we'll have a definative answer soon.:)
 
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Dark Knight said:
It's showing as £895.00
(£761.70 excl. ) now.... damn good price
Click to expand...

When I think that I paid Digital Rev £800 including taxes and delivery for my 50D back in 2008 that really does seem like stonkingly good value.
 
u8myufo said:
I can assure you now that Canon will not honour my warranty on the 7D I purchased from Digitalrev, due to the fact they do not recognise the serial number on the camera. And whilst I am here I will point out that if you buy from Digitalrev and end up with a problem like mine, their so called local warranty roughly translated means, you send it back to Hong Kong for repair. Which is slightly different to what is quoted here http://www.talkphotography.co.uk/forums/showthread.php?t=281220&page=14 :thumbs:
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Ditto that, I had to send mine back and only just caught my sons birth by one day because of that.. and for that reason I'm out ;)
 
I've had a reply from DR;

Dear Daron,

When you purchase of the website, we can offer you a local repair option.

For this option you need the following criteria -

1) All documents for the camera repair and inspection emailed to us

2) Consent for the authorization of repair

3) authorized reputable camera repair dealer

4) Pay for all costs and produce the invoice for a claim back on the funds involved for the case.

If it’s found to be a Manufacture defect, we will offer to repair the item and return it to you at no extra cost.

However if the product is found NOT to be a manufacture defect, we can have the item repaired and returned to you at your own expense.

Or

The item can be returned to you, for the cost of the postage.

Customer Services
www.digitalrev.com

1 - 4 make sense but the later comments confuse me slightly. It suggests that the product has been returned to HK & at whose cost? :shrug:
 
Comfortably Numb said:
I've had a reply from DR;

Dear Daron,

When you purchase of the website, we can offer you a local repair option.

For this option you need the following criteria -

1) All documents for the camera repair and inspection emailed to us

2) Consent for the authorization of repair

3) authorized reputable camera repair dealer

4) Pay for all costs and produce the invoice for a claim back on the funds involved for the case.

If it’s found to be a Manufacture defect, we will offer to repair the item and return it to you at no extra cost.

However if the product is found NOT to be a manufacture defect, we can have the item repaired and returned to you at your own expense.

Or

The item can be returned to you, for the cost of the postage.

Customer Services
www.digitalrev.com

1 - 4 make sense but the later comments confuse me slightly. It suggests that the product has been returned to HK & at whose cost? :shrug:
Click to expand...

I have read your t&c's & there appears to be a contradiction. Your banner states "Locally Serviced Warranty - No Prior Approval Required*". (I haven't been able to find the reason for the asterisk.) Yet in the t&c's I find this "You must obtain an authorisation for repair from us first. The choice of repair is subject to DigitalRev's authorisation, and we may choose to specify a particular service centre."
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1-4 does not make sense either imo when read in conjuction with this other information.
Do you need prior approval or not :shrug:

I too looked at their website and could not find ref to the asterisk :shrug:

I am also considering a 7D for xmas, so the savings are significant, but I have always been put off the idea of grey imports purely for the reason of if something goes wrong, they appear to in one hand offer local service then in the other hand take it back, the local service is the one thing that may have made me consider an import but not now.
 
The way it was explained to me by a dealer is that the manufacturer has to honour the warranty on a body regardless of where you bought it. However if it's a grey import it goes back to Japan on a slow boat - your punishment for being naughty and not playing by the rules.

Lenses of course have an international warranty so it's different matter.

Grey imports are a risk you take - but after the warranty is up you're paying anyway - regardless of where you bought it.
 
And paying upwards of £200 extra up front for the convenience of warranty support by Canon UK IF something goes wrong is basically like paying a big, fat insurance premium just in case. Would you pay an additional £200 for a one year extended warranty on a £900 camera at Currys or Jessops for example? Don't forget, from DR you do still have a warranty for the first year and £200 in your pocket. Even IF a fault were to occur would it cost more than £200 to have it dealt with by Canon here in Blighty?

I'm not saying that one option is the obvious winner, but it is a judgement call (gamble) on which way the cookie might crumble. One way you've definitely spent the extra £200 up front. The other way you might hang on to it for all time.
 
CT said:
The way it was explained to me by a dealer is that the manufacturer has to honour the warranty on a body regardless of where you bought it. However if it's a grey import it goes back to Japan on a slow boat - your punishment for being naughty and not playing by the rules.

Lenses of course have an international warranty so it's different matter.

Grey imports are a risk you take - but after the warranty is up you're paying anyway - regardless of where you bought it.
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tdodd said:
And paying upwards of £200 extra up front for the convenience of warranty support by Canon UK IF something goes wrong is basically like paying a big, fat insurance premium just in case. Would you pay an additional £200 for a one year extended warranty on a £900 camera at Currys or Jessops for example? Don't forget, from DR you do still have a warranty for the first year and £200 in your pocket. Even IF a fault were to occur would it cost more than £200 to have it dealt with by Canon here in Blighty?

I'm not saying that one option is the obvious winner, but it is a judgement call (gamble) on which way the cookie might crumble. One way you've definitely spent the extra £200 up front. The other way you might hang on to it for all time.
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That is true on both counts, as I mentioned this was not to slag anybody off as such but to make TP`rs aware. As for Daron`s reply this is the same as what I got out of Digitalrev. In one sentance they are saying return it and when I voiced my opinion on that they then wrote back and said get a quote to find out what the fault is and send them the estimate :thinking: I cannot really think of anybody in this country that would do that for nothing to start with. So all in all their warranty promise just needs to read. If it breaks return it to us, if it is your fault you pay, if not we pay. As there is no mention of them covering your shipping and insurance cost if it is a manufacturer defect, then the only advice I would give to anyone buying is just get it sorted over here. Ok it might still cost, but you can rest easy knowing that at any stage of the repair you can speak to someone and discuss any issues, plus you can track at what stage the item is in transit. It is very poor imo though that Julia cannot speak out on TP on behalf of Digitalrev.
 
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If it helps when I had a fault with my 7D they paid shipping both ways - or rather refunded the shipping when eventually they admitted it was a fault. Which insured was something like £86 to get it back to them via RM.
 
tdodd said:
And paying upwards of £200 extra up front for the convenience of warranty support by Canon UK IF something goes wrong is basically like paying a big, fat insurance premium just in case. Would you pay an additional £200 for a one year extended warranty on a £900 camera at Currys or Jessops for example? Don't forget, from DR you do still have a warranty for the first year and £200 in your pocket. Even IF a fault were to occur would it cost more than £200 to have it dealt with by Canon here in Blighty?

I'm not saying that one option is the obvious winner, but it is a judgement call (gamble) on which way the cookie might crumble. One way you've definitely spent the extra £200 up front. The other way you might hang on to it for all time.
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I think that Kerso offers the in-between option of lower price and better than DR warranty if something goes wrong. I haven't read all his T&Cs, but would think it is an option worth exploring before making a final decision.
 
Peter B said:
I think that Kerso offers the in-between option of lower price and better than DR warranty if something goes wrong. I haven't read all his T&Cs, but would think it is an option worth exploring before making a final decision.
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Agreed.
 
AndyB1976 said:
I see Hdew have them for £945 delivered against Digital Revs £920 delivered.

Hdew who seem to get a decent rep on here are also offering a 3yr guarantee included.

http://www.hdewcameras.co.uk/canon-7d-digital-slr-camera-body-494-p.asp
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In the small print:

INTELLECTUAL PROPERTY RIGHTS. Please note that by making a purchase on this website you will be acting as the importer of the product for all purposes including all customs regulations,copyright and trademark laws.You accept that the role of HDEW Cameras is limited to sourcing products and making them them available for you to import directly from the country of origin.By purchasing a product through this
website you authorise us to make arrangements for clearance of customs on your behalf for the products you have ordered.

I think this is them trying to avoid their legal duties under consumer legislation such as the Sale of Goods Act, but up to the buyer as to whether this bothers them.
 
Peter B said:
In the small print:

INTELLECTUAL PROPERTY RIGHTS. Please note that by making a purchase on this website you will be acting as the importer of the product for all purposes including all customs regulations,copyright and trademark laws.You accept that the role of HDEW Cameras is limited to sourcing products and making them them available for you to import directly from the country of origin.By purchasing a product through this
website you authorise us to make arrangements for clearance of customs on your behalf for the products you have ordered.

I think this is them trying to avoid their legal duties under consumer legislation such as the Sale of Goods Act, but up to the buyer as to whether this bothers them.
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when you buy from digitalrev or onestop digital, it works the same... so I would still buy from HDEW, at least if you have warranty issues, they are here and it will cost less to send the item back to them, you can also phone or got to their address and no long waiting time.
 
Cheers for pointing that out Peter :thumbs:

I haven't used them personally but had heard the term 'grey importers' attributed to them. I don't if this is fact but that statement would seem to agree.

I am still unclear on how warranty works however with respect to it being better/worse than buying directly from a HK based supplier.
 
AndyB1976 said:
Cheers for pointing that out Peter :thumbs:

I haven't used them personally but had heard the term 'grey importers' attributed to them. I don't if this is fact but that statement would seem to agree.

I am still unclear on how warranty works however with respect to it being better/worse than buying directly from a HK based supplier.
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If you buy from HK you are usually saving a fair amount of money, thats the good point.
If something goes wrong you usually have to send it back to HK for repair as the warranty on cameras is not international, some dealers cover the cost of postage others do not, thats the bad point of buying from HK.

Thats a risk you have to decide for yourself which in this case Rich was fully aware of and accepted, but DRev website indicated that local repair was possible, but now seems there is a clause in the T&C that makes it unlikely to happen.
 
I wasn't entirely happy with the reply I got from DR, so I replied asking for assurance that I could have a local repair if I wanted one & questioning the contradiction in their T&C's.

This is the reply I recieved, a slightly better response, I think, at least regarding local repair, if not T&C's!:rules:

Thank you for replying,

If you are 100% sure the fault is caused by a manufacturing defect you can go ahead and get it repaired locally BUT if it turns out the repair center cannot proof on the job sheet that the fault is a manufacturing defect then we will not be covering it. What we usually do as customers do not like to take the risk is to ask the customer to get a local repair quote and if the quote states the fault is caused by a manufacturing defect, then we will give you the go ahead to fix it locally and we will refund you. If it does not state it then we will have to get you to send it back to us and will have to get it repaired here in Hong Kong. Sorry for any confusion caused.

If you have any further queries, please do not hesitate to contact us.

As had been said earlier, getting a fault is a potential downside of buying an import, but at least we're getting some verification of their terms. :thumbs:
 
Sounds about right - when I got my 7D I was assured before purchase that any faults could be repaired locally, it was only when I came to use it they said that any eBay purchases were excluded - apparently a different division!

Thats why I don;t use nor trust them despite their near spotless reputation.
 
Hi Guys,

I have communicated with our Support team about their replies just to clarify the situation here.

First of all, in reply to John, the Local Warranty Serviced is only offered at our website, which is DigitalRev.com. Our ebay store is offered with door-to-door warranty, which required customers to send back the item to Hong Kong for manufacture defects. Therefore, it is recommended to purchase through DigitalRev.com with local warranty service offered.

@Daron, to clarify the response from our support team, the warranty covers the manufacture defects; therefore, a quote and confirmation are needed from the repair shop to confirm that the fault is a manufacture defect. This is all covered by us as the reply from our support team - you can fix the item locally and we will refund you. As for the return part, they are referring to the damages not covered in the warranty, which customers can send it back to us for repairing in Hong Kong at their own cost for a cheaper repair cost than in UK.

Once again, all website's purchases come with a 12 months Locally Serviced Warranty which allows you to repair your camera locally at an Authorised Repair Centre (Canon, Nikon, Sony, Panasonic, etc.) without prior approval provided that the fault is due to manufacture defect.

If you have any inquiry about our great deal on the Canon EOS 7D body, please feel free to let me know.

Julia
 
DigitalRevDeals said:
...First of all, in reply to John, the Local Warranty Serviced is only offered at our website, which is DigitalRev.com. Our ebay store is offered with door-to-door warranty, which required customers to send back the item to Hong Kong for manufacture defects. Therefore, it is recommended to purchase through DigitalRev.com with local warranty service offered..
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I know that now but it was not what I had in writing (email) and in screenshot from the ebay item itself before the purchase and even recall replying saying how happy I was to have peace of mind - what a joke! Yet still it was not upheld and DR proper washed its hands of me then went through a very lengthy and botched return delaying at every stage, although in fairness did refund the return carrier and swapped the camera and once we got past the first part were actually pretty good - although their team in HK that checks out the camera itself takes a very long time even when you provide photographic proof and their job for them.

Anyway moot point and I don't want to go into it again - as you can tell I'm a little bitter even now, however I am just warning others not to buy from your ebay store, I'm sure its "fine" from the website itself and considerably cheaper on the 7D
 
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