40d died

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40d died today will take a photo then i get the err99
its still under guarantee bought from currys about six months old
so i will try for a replacement at currys probably get no joy there

so whats my best option for a speedy turnaround
should i let currys send it for repair
should i send it myself to canon
or should i send it to an approved repairer

if the latter can anyone reccomend a fast good repairer
thanks
rob
 
I used to work for PC World (BOOO me! :p) which is Curry's sister company, anything over 28 days goes to manufacturer. They are obliged to arrange it for you, but is usually a lot quicker doing it yourself!! I can't help with where to send it to as I've never had a broken one *touch wood*
 
The usual advice on here for Err99 is to reset to factory defaults and try a different lens, cf card, and battery in case its one of those causing the error.

If that fails contact one of the canon repair place and send it with a copy of the receipt from when you bought it to them, its faster than taking it back to a shop and letting them sort out the paperwork.

Hope its something simple like a lens connection so it does not need to go back.
 
Don't let them fool you by saying that the camera has to be returned to manufacturer.

You bought the camera from Curry's, not Canon, therefore your contract is with Currys.

Currys are responsible in law for honouring the guarantee, and if the camera has stopped working, it is not of merchantable quality, or fit for purpose, therfore in supplying it to you, Currys are in contravention of both the Trade descriptions act, and the sale of goods act.

They should replace the camera, and then take up a case with Canon to recover the cost of repair and replacement.

Lot's of companies try this on, but they don't have a legal leg to stand on. Insist on a replacement - it is your right!!
 
I think you'll find that legally, the supplier has the option of repairing it under warranty, without having to just replace it. If the same unit had failed on a number of occasions then I think you'd have a case. As it is, the supplier has the opportunity to fix (or to get the manufacturer to fix) the item as long as they do it in "good time".

Trying to fight it will just delay the amount of time you have without a working camera.

Steve


dougdarter said:
Don't let them fool you by saying that the camera has to be returned to manufacturer.

You bought the camera from Curry's, not Canon, therefore your contract is with Currys.

Currys are responsible in law for honouring the guarantee, and if the camera has stopped working, it is not of merchantable quality, or fit for purpose, therfore in supplying it to you, Currys are in contravention of both the Trade descriptions act, and the sale of goods act.

They should replace the camera, and then take up a case with Canon to recover the cost of repair and replacement.

Lot's of companies try this on, but they don't have a legal leg to stand on. Insist on a replacement - it is your right!!
Click to expand...
 
Doug is quite correct as far as I know. If you bought a fridge freezer, that went pearshaped within a month, from Currys, would you send it back to Philips or would you take it back to Currys?
 
dougdarter said:
Don't let them fool you by saying that the camera has to be returned to manufacturer.

You bought the camera from Curry's, not Canon, therefore your contract is with Currys.

Currys are responsible in law for honouring the guarantee, and if the camera has stopped working, it is not of merchantable quality, or fit for purpose, therfore in supplying it to you, Currys are in contravention of both the Trade descriptions act, and the sale of goods act.

They should replace the camera, and then take up a case with Canon to recover the cost of repair and replacement.

Lot's of companies try this on, but they don't have a legal leg to stand on. Insist on a replacement - it is your right!!
Click to expand...

This is absolutely correct. I have a 2 month old Samsung monitor which
has developed a faulty screen. I've returned it to Currys who asked me to ring Samsung. Samsung are saying in no uncertain terms that this is the reponsibility of Currys and that their 28 day limit has no substance in law - they are in fact tied to you for many years in some cases depending on the nature of the goods and 'reasonable use', even long after any warranty period has expired.

Fixed warranty periods have no basis in law either, although many vendors set an arbitrary 12 month period, their commitment to you extends much further than this.
 
Jelster said:
I think you'll find that legally, the supplier has the option of repairing it under warranty, without having to just replace it. If the same unit had failed on a number of occasions then I think you'd have a case. As it is, the supplier has the opportunity to fix (or to get the manufacturer to fix) the item as long as they do it in "good time".

Trying to fight it will just delay the amount of time you have without a working camera.

Steve
Click to expand...

Absolutely not. If the camera is faulty, it is for the supplier to replace it, not the manufacturer.

Argueing the case forcefully will not delay any transaction. Get backup from the Citizens advice bureau and threaten immediate legal action. Why should we get run around by these people. They are breaking the law.

Key facts from the 'Sale of goods act':

Key Facts:

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
 
OK, I'l stand corrected, but as far as I'm aware, the supplier has to be given reasonable time to repair the product, as long as due care and attention has been given to the process (They can't ask you to wait 10 weeks for a repair - that would be deemed unfair).

Just because something has had "A" defect, it would be considered unreasonable to replace it with a new unit, especially if it were 6 months old (as in this case) unless it could be shown that this particular unit had been subject to a number of repairs.

Try taking a 6 month old car back to a dealer and demanding a new one because the headlights have failed......

Steve
 
Personal experience of the Currys (DSG) group is that they are not the least bit interested in their legal responsibility after the item has left their store. They just try to fob you off with the same old "contact the manufacturer" story.
Afraid I would never buy anything "important" from them.
I saw in another thread that PC World are struggling to sell PC's at present so let's hope they get the fate they deserve!
 
Thats a quick turnaround, and back in time for you to take advantage of the good weather :)
 
dougdarter said:
You bought the camera from Curry's, not Canon, therefore your contract is with Currys.

Currys are responsible in law for honouring the guarantee, and if the camera has stopped working, it is not of merchantable quality, or fit for purpose, therfore in supplying it to you, Currys are in contravention of both the Trade descriptions act, and the sale of goods act.
Click to expand...

That is true, but you forgot the important fact here, they are obliged to repair or replace first, and they will try repair first which is send out to Canon. They are FULLY fullfilling their legal obligation, the only way you will get a replacement is if they can't repair it.
 
Raymond Lin said:
That is true, but you forgot the important fact here, they are obliged to repair or replace first, and they will try repair first which is send out to Canon. They are FULLY fullfilling their legal obligation, the only way you will get a replacement is if they can't repair it.
Click to expand...

Just found this to be absolutely correct after a serious horn locking session with the manger of Currys over a failed 2 month old monitor.
 
I think ERR99 refers to the camera not being able to read the lens and not a camera fault in particular. Like has been mentioned, clean the contacts on the body and lens to see if that resolves the issue. Also try a different lens to eliminate that the fault is with the camera.
 
CT said:
Just found this to be absolutely correct after a serious horn locking session with the manger of Currys over a failed 2 month old monitor.
Click to expand...

Another important point is that in terms of repair or replacement, it is whichever is more convenient to the retailer, and it's not your right to demand the latter, a refund is the last resort.
 
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