30D Unresponsive shutter release button problem

Steep said:
The cameras' value is relative, if you need it, want it, like it, it's worth it.
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Indeed. I could technically bung it on the credit card.

But 142 quid for repairing that isn't economically viable IMO. I'd rather buy the part and get it done myself. I can't really justify that much. If I'm gonna spend that I might aswell spend 358 more and go for broke and buy a 40D lol
 
Another route is taking it up with the retailer. The Sales of Goods Act might help as you've owned the camera less than 6 years and you could argue that it's reasonable for the shutter release to last more than 14k operations. Any warranty from Canon is in addition to your rights under the SoGA and you could have a good case. Canon have already admitted there's no known problem such as your which suggests yours is faulty. If you paid by credit card then they are jointly liable too.
 
Marcel said:
Indeed. I could technically bung it on the credit card.

But 142 quid for repairing that isn't economically viable IMO. I'd rather buy the part and get it done myself. I can't really justify that much. If I'm gonna spend that I might aswell spend 358 more and go for broke and buy a 40D lol
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WELL, THE 40D IS A GOOD CAMERA!!!!!!!(not helping am i):coat:
 
LOL Fletch, no you're not. I've just consolidated my two cc's into one, so there isn't much wiggle room now :'(

pxl8 I thought that, but I spoke to someone from Jessops (not the branch I got it from), and he said in all honesty, the chances are I'd get a big fat **** off from them.

I did buy in credit, but it was Buy Now pay later, interest free jobby, with Clydesdale finance I think. Ive now since paid it off, but does that mean they are no longer liable? As title has now passed to me etc.
 
Might be worth getting an alternative quote from say Fixation or Lehmann.
 
Marcel said:
pxl8 I thought that, but I spoke to someone from Jessops (not the branch I got it from), and he said in all honesty, the chances are I'd get a big fat **** off from them.

I did buy in credit, but it was Buy Now pay later, interest free jobby, with Clydesdale finance I think. Ive now since paid it off, but does that mean they are no longer liable? As title has now passed to me etc.
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I think it's worth a call to your local CAB or trading standards. Jessops are hardly going to a) have a clue about the law or b) offer to fix the problem without being forced into it so it's no surprise you were told that.

Take a look here:

http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0054-1111.txt

The first faq is basically your case in a nutshell, the bottom line is the trader is responsible for up to 6 years and if you can show the fault is not reasonable you have a case :thumbs:
 
but just think how it would sort out your 365 for a couple of days

1. i got a new toy
2. opening it maniacly like a kid at xmas
3. first time using it caught on the 30d
4. that first time you drop the 40d
5. you attempting to solder the new part on your 30d before selling it.
6. the black eye the wife gave you for spending more money:D
7. a picture of you on the lcd smiling witht he hat and the monkeh

there you go a whole weeks worth of 365 from one purchase(at least, you are far more imaginative than me)
 
Chappers, that's where the quote was from. I've had quotes from Fixation, Lehmann's, Colchester, and A J Johnstone.

I'm going to see if Canon do anything first, if not, then I am going to write to Jessops, see what they say.

I've also been contacted by two members who have offered to repair the camera for me if I get the bit, so that's another route I would happily go down if required :)

So thanks again for all your replies :thumbs:
 
I'd take pxl8's advice on two things:
a) No, Jessops won't have a ruddy clue about the law. I know very little about the law myself, despite having a huge responsibility in the shop.
b) Call up Canon, and see if you can get, on headed paper with a signature, the number of shutter actuations that shutter release button is expected to last. Then prove how many shutter actuations the shutter button has lasted (one way or another) and then get a proof of purchase, which you'll be able to get from the Jessops branch you bought it from. You'll then have, in my opinion, solid evidence for a case under the sales of goods act.

But then I'm a 17 year old male with long blonde hair who works in Jessops. So what do I know ;) :p
 
If it helps I could pm you phone number etc for Canons publicity guy here in the UK :)
 
Oooh didn't think of that. I suppose the alternative to buying the part (Fixation quoted me £15 for it, I'm sure I should be able to get it cheaper. US forums are mentioning they bought theirs for $6).

It would give me experience in stripping one down to get to the part of course.
 
Splog said:
If it helps I could pm you phone number etc for Canons publicity guy here in the UK :)
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That might help but I suck at phone calls lol I really am a big wuss TBH.
A definite idea though :thumbs: Cheers.
 
the stripping down is actually quite easy, i did it with my 10D because it suffered the same fate. Do you not have your 30D insured Marcel? If it happened to mine i'd be quite tempted to send my 30D for a swim ;)

That's actually quite heartening to know about it being quite easy. Have you seen the guide above, and was your 10D much different?
 
Nope, I don't have house insurance, we're renters so it's something I've never bothered with.
 
i meant camera insurance, not home insurance, also, regarding home insurance, i'd still advise it very much renting or buying, it's still your equipment you are insuring, not the house. :)
 
Ahhh right. Yeah I know. I do hope it's not tempting fate though.
Haven't got camera insurance either, although its something I *did* look into and had planned getting. I'm too honest as to defraud them though.
 
hehe, i wouldn't really tbh,what i said was in tongue in cheek :D however i'm sure your sticky shutter would be worthy of a claim if you were insured, and for the sake of £5/month surely it's worth the peace of mind too.
 
wez130 said:
the stripping down is actually quite easy, i did it with my 10D because it suffered the same fate. Do you not have your 30D insured Marcel? If it happened to mine i'd be quite tempted to send my 30D for a swim ;)

That's actually quite heartening to know about it being quite easy. Have you seen the guide above, and was your 10D much different?
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wtf, i think you've gone a bit mad and added to my post there marcel :D

and in answer to your question, i haven't looked but from what i remember you had to peel off the rubber grips from the grip bit and the back *** there are scrwws under ther, there are screws under the eyepiece etc. I managed to get my 10 back together with no spare screws hehe.
 
10? That guide says 17...lol Ah well :p

Sorry about the edit, I meant to quote but I hit the edit button! :$ Not the first time Ive done that by mistake too! :D
 
Well I got an email back from Canon today, in absolutely appaling English, making no sense, but asking to call them......

So I did....after going through a foreign call centre, then being told to redial and choose different options.... I got through to someone over here.

Nope, they wouldn't entertain it at all. They said I can send it into them for a quote, but it's a chargable repair...yada yada, standard 12 months warranty, its outside of that, etc etc.

Seems like they haven't even considered the points I raised.

Rather unchuffed now.
 
Sounds rather typical of a large company. Have you tried trading standards?

Failing that there is still the option of a DIY repair.

Chris
 
I was fleetingly tempted by the option of sending it off to them, I think I'd rather go down the DIY repair route actually.
 
hi marcel

first having read this post I'm curious if canon finally sorted anything out and how you're feeling towards tehm.

second I want to thank everyone for help and information on this thread.

third I just want to add my voice to the "my shutter button is f***ed" on my 40D - occasionally like my first (and it turns out only) chance to photograph a kingfisher last week as it fleetingly stopped off on a perch 2m in front of me for a millisecond. that, amongst other opportunities missed as I turned my camera around to look at the button in a puzzled manner.

so fourth at least I know I'm not alone.

and fifth, thankfully, I think I'm still in warranty time, and suddenly VERY keen to get this fixed given Marcel's issues when outside the first year.

Sue
 
Nope, Canon never did do anything to sort it out (unless I paid them the money of course).

I decided not to do anything, as it wasn't being fiddly that much, and wasn't worth me paying that much to repair it. The camera always worked (the button never actually 'failed' on me...just sometimes required a harder press than normal).

In the end I sold it for a discounted price to someone on here.
 
Marcel said:
Nope, Canon never did do anything to sort it out (unless I paid them the money of course).

I decided not to do anything, as it wasn't being fiddly that much, and wasn't worth me paying that much to repair it. The camera always worked (the button never actually 'failed' on me...just sometimes required a harder press than normal).

In the end I sold it for a discounted price to someone on here.
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Sorry to hear that Canon never sorted this out for you - doesn't make me jump for joy that I have Canon rather than Nikon kit. Glad you found a solution.

Here's fingers crossed that warranty stuff works.

Sue
 
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