30D Unresponsive shutter release button problem

Marcel

Marcel

Kim Jong Bod
Admin
Messages
29,411
Name
Marcel
Edit My Images
Yes
Ive noticed lately, that the shutter button on my 30D is becoming less responsive.
I have AF set to the * button on the back, so its not that.
The first depress (half press) always sets the metering no problems.
I then fully depress (where you feel the click), and it sometimes takes the shot, sometimes not. If not, then a firmer press is required.

This is becoming a bit of a pain as this can introduce camera shake etc can't it?
It's only happening sporadically, one minute it needs a hard press, the next, its as sensitive as it should be.

I suppose I could send it in to Fixation or someone, I'm just worried about the cost TBH, considering the camera isn't worth that much anymore :'(.

Has anyone else experienced this?
 
well my 40d just stopped taking pics when I pressed the shutter button at the cutting of the cake time at the wedding on Saturday! PANIC!
Luckily Colin took all those shots. I did everything.. changed batteries, card, lenses etc etc.. stil nothing... then 5 mins later it was working again! :shrug:
 
Marcel,

There have been a host of reports like this recently on POTN. I suspect that Canon might have identified a batch problem or similar as they apeared to have done the £100 fix free despite bodies being out of warranty.

It might be worth firing off some remote release shots just to make sure it is the button.

Bob....see the links below (and there are more)


http://photography-on-the.net/forum/showthread.php?t=502714&highlight=shutter

http://photography-on-the.net/forum/showthread.php?t=471235&highlight=shutter

http://photography-on-the.net/forum/showthread.php?t=462928&highlight=shutter
 
I was having issues with my 20D with this while in Iceland, then realised it was only the grip button mis behaving ! I ought to take the grip off and clean the contacts :)

Might be worth phoning fixation and see what they say ?
 
this happened with my 10D, it worked perfectly on remote release, it is the diaphragm thing under the shutter that is wearing out on your 30D, hope it doesn't happen to my 30D :(
 
Yup, its definitely the button, as the remote works fine, as does the button on the grip.
Will look at the links, and hope that Canon are offering a free fix for me :D
 
As yet not had the problem with my 30D, but thanks Marcel for bringing it to the members attention...:thumbs:
 
Only saw one instance of Canon repairing it for free. The more of those I find, the happier I will be :D
 
you could aways take advantage of Digital Depots trade in offers and get youself a nice new 40D :)
 
Trade in offers? Oooh what are they then? / goes off to look :D

Bob, yeah I found that last night. 17 screws. Doesnt seem to bad.
I assume the 30 is the same as the 20 anyway.
I'd be able to handle the disassembling etc, but the soldering is a big no go for me. I suck at it.
 
LOL Who am I kidding, I can't afford to get it repaired, let alone trade it in for a 40D lol
 
:'(

Fixation have just quoted £120+vat.
Looks like im sticking with the problem. It's not all the time anyway, and its only a little bit more squeezing to activate the shutter, so it does always fire....
 
Well I've had quotes over the phone from a few places now :

Fixation - £120 plus vat
Colchester Camera Centre - £122.55 plus vat
Lehmanns - £162 inc vat
 
I've had the same problem with my 40D! The first time it happened at Banham Zoo, maybe those that went can remember my brief panic :lol: It's only happened a couple of times though, then it seems to right itself :shrug:
 
I have this problem too. A big pain. Not in a position to fork out for a repair too atm.
 
hmmm, maybe i may trade up to a 40/5D after all, i love my 30D though :(
 
wez130 said:
hmmm, maybe i may trade up to a 40/5D after all, i love my 30D though :(
Click to expand...

Darren...search through a few different forums and you'll find it occurs on 350's, 400's, 20's, 30's and 40's. It's probably the same part on most of the bodies.

Bob
 
I thought it was just my imagination, only occasionally, but continues with normal use
 
Can you not, under the SOG act, claim that it has not lasted a reasonable amount of time, and should be reapired FOC.

It works for other items so why not for Camera's.

A reasonable length of time for a DSLR is open to discussion of course (how old is it, if its under 2 years old i would say you had a good case) but as it is the shutter button, the usage can be checked and verified :shrug:

Chris
 
Marcel have you fired off an email to Canon Uk regarding this?

If they are just starting to see a trend, it'd be better to get ahead of the que while they identify the root cause of it, having your camera help that process may just swing a free repair.
 
From what I can read online, especially with it being a purchasable part, it's a common problem.

petemc's 30D had this problem and was sorted under warranty. I have read quite a few reports of it happening on 20d's and some 10d's (mostly 20 though).

I'm going to email Canon UK tonight, see what they say.
I bought the camera in July 06, so its out of its 1 yr warranty.
However, it's only done 13k clicks or so, so well within its 'lifetime' so to speak.
Like df has just said on MSN, the shutter is rated to 100k, so whats the point of that if the button is going to fail after 10?
 
Hmm I've just realised, I think I *might* have a case with the sale of goods act, as the camera should last a reasonable amount of time.
However, that would mean going to Jessops, not Canon, and I have a feeling I wouldn't get very far with Jessops.
 
Just to clarify things on the SOG....

In the first 6 months the onus is on retailers to prove that the item was marketable and fit for the purpose.
After 6 months, the onus is on the purchaser to prove that it wasn't.

Fancy your chances Marcel ?

Bob
 
That depend how long you stay in the shop complaining and scaring customers away....

Works wonders when I go on a refund expo.... The thought of having my miserable belligerent persona hanging round the counter moaning griping and criticising their customer service policies for several hours seems to make most managers see the light of day.

Give it a go it is very therapeutic


Shutterman
 
Bob...actually, yes ;)
When Canon are rating the shutter to 100k clicks (in their published literature), that says to me, they should also expect the button to fire it to last 100k clicks too, not the 13k it's done.

Considering alot of those have also been taking with either the grip, or the wired remote, Id say its done even less.
 
Not sent it yet. Can't find a decent email address to send to, only a general feedback one.
I'd like to initially get to someone who has the authority (or at least the nouse) to say "Actually you might be right, lets see if we can get this repaired as a warranty repair" so to speak.
 
Well Ive just tried calling Canon CCC.

Basically I want them to do a free repair, given that its only done 14k or so, and the shutter itself is rated to 100k, why not the button?

It's a common problem, through the 10, 20,30 AND 40D's.
Camera is now worth what, 350 quid?
I paid 800 for it less than 2 years ago, and this is how long it lasts? I don't think that's acceptable to be honest. I think if youre paying 800 for a camera, it should withstand much more use than this.

To top it off, we got a press release the other day saying that Canon has been voted the most trusted brand in Europe for 2008.

Where did I get? Nowhere.
Call centre script I assume
"Sir, you will have to pay for the repairs as there is no known fault listed by Canon on this model".

He couldn't understand reason.
I think my next step is to write to Canon themselves, just need to find the right person to write to now....

If I don't get anywhere with Canon, I'm tempted to get the part myself. markp has kindly offered to solder the bit in for me, I'd just have to take it all apart, and with that guide linked to above, it shouldn't be too hard I'd have thought.

There's no way I can afford 142 quid or whatever it is, on a simple repair, not when the camera is worth so little nowadays.
 
Marcel

I don't know how well you know any Canon Pro Dealers, but you may be able to get a contact name out of one of them. But to be honest I wouldn't expect to much joy.
 
out of curiousity, try chucking in a mention bout the forum and how your about to write your long term review of the canon 30d, the fact you have a few thousand members all reading how it going and buying into the system might help persuade one way or another:shrug:
 
LOL I've already sent it.
It was tempting to use the forum in my 'arguments' but I didn't want to come across as "Do it for free or I'll tell everyone!!". I want to genuinely get across my disappointment ;)

I wont put the letter on here yet (Will do once I get as far as I can with Canon, one way or another).

I'll keep everyone updated as to how I get on.
 
Marcel said:
There's no way I can afford 142 quid or whatever it is, on a simple repair, not when the camera is worth so little nowadays.
Click to expand...

The cameras' value is relative, if you need it, want it, like it, it's worth it.
 
i know what you mean marcel, it could backfire that they wouldnt do it for fear of the whole forum saying they did it for you.lets hope that canon sort it out for you, either that or you can organise a group meet with a solder iron and everyone who is having a problem:)
 
You must log in or register to reply here.
Back
Top