100-400 fault

Chris, I'm not here to argue either. My receipt is a receipt for the lens being received by Canon, not a receipt for the repair bill. However, it states quite clearly that the lens is being repaired at a fixed price. The whole point is that it does not matter what parts or labour the lens needs. The fixed price will cover them all. When the lens is returned tomorrow I imagine I will see the breakdown of parts, then again, as it's a fixed price all inclusive repair, perhaps I won't.

I don't know why you were charged £226 but both Malla and I have been/are being charged £127.50. That is the standard fixed price. I can't think of any reason why Marky would be expected to pay any more than that either unless there is damage plainly caused by extreme abuse such as dropping the lens off a cliff.
 
tdodd said:
I can't think of any reason why Marky would be expected to pay any more than that either unless there is damage plainly caused by extreme abuse such as dropping the lens off a cliff.
Click to expand...

my lens did fall off a bench within the waranty period 2006 and was fixed under waranty due to no physical damage showing
the problems now 4 yrs on are i guess general wear and tear
ill give elstree a call tomorrow and ill post back with what they say
 
ChrisH said:
Timmy

Your reciept tells about as much as I do, it doesn't even mention faults or parts replaced.

I'm not going to argue with you, I have no idea what the fault on your lens was, nor do I have to prove anything to anyone. My lens cost was £226 with a 6 month warrenty on the repair.

Please go read this thread and note the date it was started.

http://www.talkphotography.co.uk/forums/showthread.php?t=149169&highlight=friction+ring

Malla

After waiting 7 weeks for Canon to stop farting around with all sorts of excuses I paid to get my lens back more than I felt it was for the fix.

As for paying for a fix on a 13 month old lens, trading standards told me to push for a repair done for free. To be honest I'd been messed about so much I just wanted some peace and to get back on using the damn thing. I missed most of the good summer weather fannying around trying to get it back.

I see yours went back initially for a fix on the IS so maybe not quite the same. Maybe too why the lower cost. I see you posted your fix price in the above thread as well. I'm glad you paid less. :D

As I'm now a member of CPS I get a phonecall from Canon with a price, and if the twice my 5D2 has gone back for repair is anything to go by their service is better for those in CPS than those who aren't.
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I had no idea what was wrong with the one I sent, it wal locking the camera up then putting a error message up, as soon as they got it they phoned me to tell me it was a fixed price repair of £127.50, I asked what was wrong with it but they could not tell me as the tech had not looked at it at that point but he did state that the fixed price was for failure of the lens due to wear and tear but not impact or water damage.
 
just spoke to elstree
they will do all the work under the fixed price of £127.50 providing its general wear and tear
it will cover parts and labour
and cover it for 6 months
just got to get to stoke and pick it up and they aint answering the bloody phone
 
marky.b said:
just spoke to elstree
they will do all the work under the fixed price of £127.50 providing its general wear and tear
it will cover parts and labour
and cover it for 6 months
Click to expand...

Result! I bet you're glad you started this thread now. :)

My 100-400 is back now, along with all my other kit. The 100-400 was repaired and calibrated just as expected for the fixed price. The repair sheet says....

Replaced zoom band, calibrated AF system and matched with 1D3. Parts required were the "zoom band".

I've got a sneaking suspicion that if I'd gone for the time and materials option my costs would have been lower than the fixed price, but who was to know beforehand exactly how much work was required?

The AF calibration on my other non-warranty lenses (primes and zoom) were each charged at £35 inclusive of VAT and a waived delivery charge, probably because I had warranty work performed on other bits.

The zoom ring and zoom action on the 100-400 is now as sweet as a nut. I have yet to check out the success of the AF calibration work. Light is poo now so I'll have to wait and see whether that work was equally thorough. Fingers crossed. :)
 
marky.b said:
just spoke to elstree
they will do all the work under the fixed price of £127.50 providing its general wear and tear
it will cover parts and labour
and cover it for 6 months
just got to get to stoke and pick it up and they aint answering the bloody phone
Click to expand...
Good stuff.:D
 
been and picked lens up from lehmans

i wish id started it before i took lens in, but better late than never.
im off to the mach loop on fri and southport airshow on sat / sun so ill not send the lens in till monday or tues

at least i know £127 should cover the calibration and friction ring / barrel
and hopefully the IS unit, but if not, it will still be cheaper than the other quotes
let us know how your gear is when you had a chance to try them out tdodd
 
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marky.b said:
let us know how your gear is when you had a chance to try them out tdodd
Click to expand...

I've checked both bodies and all five lenses that were adjusted and found them all to perform well with no need for AF microadjustment. When I say "well" I mean that focuing on a well lit, contrasty target from a tripod and assessing focus accuracy using 10X live view I cannot improve the sharpness by manually tweaking the focus. Quite simply, the images look sharp.

I also tested all the lenses on my 5D2, which was calibrated a few months ago. All the lenses seem to be spot on with that body too, apart from my newly calibrated 70-200, which seems best with a microadjustment value of +7. I don't understand why that one combination needs an adjustment, when everything else looks good at 0, but rather than dwell on it I'll just enjoy the improved performance overall. At least now that value is consistent at both the long and short end of the lens.

Even adding my Kenko 1.4X to the 100-400 on my 1D3 does not seem to have harmed the AF accuracy.

So, all in all, money (and time) well spent and it's just a pity I didn't get the calibrations done on everything while it was all still within warranty. I had my doubts about some of the lenses when they were new, but have battled on for 18 months using AF microadjustment as a remedy. As I said earlier, if I'd known how simple and painless it is to get things fixed I should have and would have sent (taken) them all in straight away.
 
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Tim - are you saying that Canon will calibrate any Canon lens to a body for no cost if they're in warranty period?

I've got a 24-105, 70-200 and 100-400 that I wouldn't mind getting calibrated to my 7D - all are still in warranty.

If that's the case - do I need to come up with any story around mis-focussing or will they just do it because I ask them to?

Could quite happily live without my camera bag for a week or so knowing that it'll all come back absolutely spot on.

thanks

dan
 
danski said:
Tim - are you saying that Canon will calibrate any Canon lens to a body for no cost if they're in warranty period?
Click to expand...

Yep. I didn't have to make up any sob story. I just said I wanted everything calibrated and matched. Within warranty there is no charge for that service. If you do want it done then it would be best to send everything in together. If you only send one or two bits in at a time then the bits you send in may come back "perfect" but the rest of the kit may actually end up worse off as a result.

This is a good read, if you haven't already seen it....

http://www.lensrentals.com/news/2008.12.22/this-lens-is-soft-and-other-myths

It will explain why it is best to have everything calibrated together and not have individual components calibrated independently.

p.s. In my case I did have a valid need for Canon to fix things. Nearly every lens/body combination needed some AF microadjustment, and on average it was around +5 to +7, but my 70-200 needed +15 at the long end on a couple of bodies and no one adjustment value was right throughout focal length the range. I was also finding inconsistent results over different ranges of subject distance. When I moved from using my 85/1.8 and 70-200 away from sports and long stuff to portraits and closer work, the adjustments I had made were not working well for me. All in all it was a bit of a nightmare. The only real answer to that lot was a proper calibration by Canon. Whatever they did, it has worked, and worked well. :thumbs:
 
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thanks Tim - I'm going to give Canon a call on Monday as I'm sure my 100-400 is lacking sharpness.

Do you know long they need to turn things around? I'm off to Las Vegas in a couple of weeks and definately want to take all my kit, so might have to wait until I get back to send it all off.

Tried registering for CPS but 1 body short!

Also, what's the best way of sending stuff down to Canon - in their individual boxes, then placed in a bigger box? Would want to make sure it was all properly insured!
 
Dan,

As I am with CPS they have turned around all my jobs within three working days. Of course there is one more day to add each way for shipping. I don't know how long it will take for non CPS members.

I've always taken my stuff to Elstree in person but I have them ship it back to me. I take the equipment in bare - no packaging, batteries, cards, hoods, straps - and they ship it back sealed in a plastic bag, then bubble wrap, then scrunched brown paper and finally a cardboard box. I would not recommend sending in the original equipment boxes. Just bubble wrap and anything else you need to take up the slack, and then one box to stuff it all in. Obvioulsy you'll want insured delivery, another reason I take my stuff in. It's not too far for me and it's probably cheaper overall. For warranty work they will ship back for free as part of the service, but you usually need to get it there on your own dime.
 
lens all packed up and ready to go in the morn
but in the meantime i took it to the mach loop on friday and it fell off my bag with my 5d attatched this is the post i started

http://www.talkphotography.co.uk/forums/showthread.php?p=3006031#post3006031

so ill be sending it along with the 5d
just reading post regarding getting everthing calibrated.
do you think canon will calibrate the lens to my 5d while they have it?
and if so, am i realy going to have problems when i put my other lenses on the 5d or the 100-400 on my 30di cant afford to do all my lenses and bodys as i have 3 bodys and around 10 lenses

whats the best way to send it, courier or royal mail
 
one thing i just thought of
will canon be able to tell me the shutter count on my 5d when it goes in for repair
i bought it 2nd hand (mint) but i was told it had done no more than about 1000 clicks
i was just curious. and if so do they charge for this service
 
marky.b said:
one thing i just thought of
will canon be able to tell me the shutter count on my 5d when it goes in for repair
i bought it 2nd hand (mint) but i was told it had done no more than about 1000 clicks
i was just curious. and if so do they charge for this service
Click to expand...
I'm sure they will give you the count on your 5d, free of charge.
 
lens and camera on its way to elstree
cost with royal mail special delivery £24,20 incl £ 2500 insurance
spoke to Maureen at elstree tel 020 873 14129 ( shes very helpful)
regarding the 5d . should cost £60 hr plus parts
the lens fingers crossed will be repaired under the £127.50 fixed price.
and they will clean and service both camera and body as well .
also asked for a shutter count on the 5d
 
Tim - another quick question.

I've just spoken with Canon Elstree and asked to have my lenses & body calibrated/matched. I was told the following:

- Calibration is free under warranty, however this would entail each lens being attached to a workshop body and calibrated within the +/- 2 tolerance. The body would be attached to a workshop lens and calibrated to within the same tolerance. This service is free whilst under warranty or £30 is any of the items are out of warranty. I was also told that I may find myself in the same situation given the +/- 2 tolerance that they work to.

- Matching - this would essentially match my individual lenses to my body (as opposed to using workshop items) and is done using Canon's proprietary software, however it was likened to MFA. The charge for this is £50 for the body and a further £30 per lens, irrespective of whether they are in warranty or not.

When I challenged that this should be done free of charge as they are under warranty, particularly given the money spent on their products that are producing sub-standard results, I was told that it isn't and was given the +/- 2 tolerance manufacturing standards spiel and that it may just be that my camera is e.g. +2 and the lens +2 therefore 4 stops out.

I was asked if I'm a CPS member at the start of the call (unfortunately 1 body short!), so don't know if this would have made a difference if I'd said yes

Can anyone comment on whether they agree this is correct or if I need to re-phrase my wording when I call back (I essentially said that sharpness was well off on my 100-400L, but would also want other lenses matching at the same time) - maybe directly to Maureen if she's as helpful as marky.b suggests.
 
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danski said:
Tim - another quick question.

I've just spoken with Canon Elstree and asked to have my lenses & body calibrated/matched. I was told the following:

- Calibration is free under warranty, however this would entail each lens being attached to a workshop body and calibrated within the +/- 2 tolerance. The body would be attached to a workshop lens and calibrated to within the same tolerance. This service is free whilst under warranty or £30 is any of the items are out of warranty. I was also told that I may find myself in the same situation given the +/- 2 tolerance that they work to.

- Matching - this would essentially match my individual lenses to my body (as opposed to using workshop items) and is done using Canon's proprietary software, however it was likened to MFA. The charge for this is £50 for the body and a further £30 per lens, irrespective of whether they are in warranty or not.

When I challenged that this should be done free of charge as they are under warranty, particularly given the money spent on their products that are producing sub-standard results, I was told that it isn't and was given the +/- 2 tolerance manufacturing standards spiel and that it may just be that my camera is e.g. +2 and the lens +2 therefore 4 stops out.

I was asked if I'm a CPS member at the start of the call (unfortunately 1 body short!), so don't know if this would have made a difference if I'd said yes

Can anyone comment on whether they agree this is correct or if I need to re-phrase my wording when I call back (I essentially said that sharpness was well off on my 100-400L, but would also want other lenses matching at the same time) - maybe directly to Maureen if she's as helpful as marky.b suggests.
Click to expand...

This is interesting, and for me it begs the question of what they actually do when you sent stuff in 'for calibration'. I suspect it just means hooking up the lens or camera to a 'standard' counterpart and pulling in into line with software. Which is fine if everything is in good mechanical order.

But if you take a lens apart (which I have done for cleaning :eek: :D ) you will see that there are various mechanical controls in there that can be used for centering and also shifting the relationship between the main lens and the zooming and focusing components. The bits they adjust in manufacture.

But if these components are not set up properly at the factory, then no amount of software calibration will make everything right, or as good as it should be, throughout the focus and zoom range :thinking:

Do they check the lens on their laser collimator thingy and other instruments for checking mechanical/optical tolerance, and adjust if necessary, before they do the lens/body calibration?

I wonder if the customer's definition of good AF is when they test at home it looks best with the micro adjust at zero. So what they do is tweak the software so the +15 that you have got previously at home now reads 0, and the only thing that has actually changed is that number and not the mechanical operation at all.
 
HoppyUK said:
This is interesting, and for me it begs the question of what they actually do when you sent stuff in 'for calibration'. I suspect it just means hooking up the lens or camera to a 'standard' counterpart and pulling in into line with software. Which is fine if everything is in good mechanical order.

But if you take a lens apart (which I have done for cleaning :eek: :D ) you will see that there are various mechanical controls in there that can be used for centering and also shifting the relationship between the main lens and the zooming and focusing components. The bits they adjust in manufacture.

But if these components are not set up properly at the factory, then no amount of software calibration will make everything right, or as good as it should be, throughout the focus and zoom range :thinking:

Do they check the lens on their laser collimator thingy and other instruments for checking mechanical/optical tolerance, and adjust if necessary, before they do the lens/body calibration?

I wonder if the customer's definition of good AF is when they test at home it looks best with the micro adjust at zero. So what they do is tweak the software so the +15 that you have got previously at home now reads 0, and the only thing that has actually changed is that number and not the mechanical operation at all.
Click to expand...

Hoppy - I was told that they would also undertake a general service and clean of the items when sent in, so not sure if that adds any light.

However, based on the conversation with them, I would say that it's a software thing that they do, so may well be re-calibrating +15 to read 0 - however in reality, your guess is as good as mine (or probably better!)

Anyone have any views as to whether I should be 'demanding' that Canon match this under warranty at no cost to me?
 
I'm afraid I can't tell you what Canon's calibration procedure is - I do not know. All I can say is that when I took my two bodies and five lenses in and said I wanted the AF calibrated on all of them I was asked if I wanted them calibrated "together", to which I answered "Yes.". Now, quite what Canon did to them as a result I could not tell you, but everything seems to be working perfectly with AF microadjustment left at 0. In fact I currently have AF microadjustment disabled on those two bodies.

The only charges were for the four lenses out of warranty. There was no charge for the two bodies and the one lens which were still within warranty.

I will also repeat that four of the five lenses also appear to work perfectly with my 5D2 with no AF microadjustment, and that body was calibrated quite independently several months ago. However, my 70-200 seems best at +7 with my 5D2, even though it seems perfect at +0 on the bodies with which it was calibrated. I can't fathom why 14 combinations of lens and body seem good at 0 but one combination needs +7. It makes no sense at all to me. I've double checked the lens on that body and +7 really does seem best.

I have read, but have no idea whether it is true, that when Canon calibrates a lens it is indeed against a "standard" body (by which I don't mean any old regular body but an engineering body designed for calibration purposes), but the adjustments which can be made are far more sophisticated than the one adjustment which AF microadjustment can achieve. Effectively there is a lookup table of data held on the chip within the lens into which the calibration software can write new values. I have read that there are eight such entries for a lens. Whether there are more for a zoom, or less for a prime, or more for an L vs a non-L I have no idea, but the idea behind it is that physical engineering imperfections can be compensated for by having the software reprogram the lens movements to correct mechanical flaws.

e.g. suppose the camera instructs the lens to focus at 20', but the lens actually ends up focused at 22' (or 10% too long) due to mechanical wear, poor alignment or whatever. The lookup table can be programmed to tell the lens that when instructed to focus at 20' it should instead focus at (what it thinks) 18.2', or 10% less. Thus the lens will end up focusing where it should. The eight entries that can be stored allow for different adjustments to be recorded at differing focal lengths, and perhaps differing subject distances.

Now I would imagine that the first step in calibration of a body/lens pair is to firstly calibrate both to the correct standard, so they should work pretty well when paired together but also when paired with any other body/lens. Then add one extra step to tune out any minor differences that might still remain, even if both are now within standard tolerance. That way you don't end up with a lens at +2 combined with a body also at +2, yielding an unacceptable combined performance.

BTW, at the risk of repeating myself, as far as I know, membership of CPS bought me no favours regarding charges, only turnaround times.
 
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When CPS have calibrated things for me the tech said the used software and a known good body or lens nothing special,when the mk3 had a second recall I sent it in and included my 300f2.8 as it was a bit sloppy on the mount so I told them to have a look at it and give it a service and check calibration of lens, got them back and lens still sloppy and the calibration a mile out lol, talked to them on the phone and they wanted them both back but I refused and told them they could get just the lens collected, 3 days and its back with new mount, riped weather seal and needed +19MA to bring it in by this time I was on my way to Nikon I even sold my 1dsmk2 the same day, so another letter in with the lens and some pics showing how far out it was, UPS collects it wednesday afternoon I get a phonecall from the top tech guy and agreed it was a mile out and he had put it right for me and was just about to replace the seal, he even offered to calibrate all my lenses for free even thoe they were out of warranty but I declined hiss offer and got him to service and calibrate my mk2N they even paid to collect it and there was no charge for the new mount on the 300.:D the 300 come back great by the way.
 
danski said:
<snip>
Click to expand...

tdodd said:
<snip>
Click to expand...

Thanks for the replies guys. I find them both reassuring. I guess what I was picking up on was the comment from Canon above that some of the things they do are basically the same as user AF adjust.

But if they are servicing the lens, then it's a two minute job I think to check and adjust a few mechanical things once you've got the top off. It's all there, readily accessible when you remove the front focus group. I think the whole lens is designed that way to make cleaning and adjustment easy.

And I'm sure Tim has a very good point about the extensive adjustments that can be made to AF algorithms in servicing, way beyond what the user can apply.

The bottom line for me is that Tim has gone to a lot of trouble checking his outfit, sending it all in, and testing the result. If he says it's now good, and better than it was, then I think Canon must have done a good job :thumbs:
 
right. my stuff arrived at canon yesterday. less than 24hs after sending it .
got an email at 10am yesterday regarding my 100-400. well it was a sort of bill. telling me that it will be repaired under the fixed price policy of £127.50
but no mention of my 5d
ive just rung up to pay for my lens repair ( you have to do this first)
and i asked about camera, as expected they have it. it was in the same box.
apparently they tried to contact me yesterday . they went to find out why.

this is strange.
they wanted me to give them a max price i wanted to pay b4 they go ahead with the estimate . this is normal. ????
she then said it was the shutter that was faulty. they have not looked at it yet.
yes i know the shutter wont click. but no err message. and the back screen is blank, only top plate working .
then when i sort of questioned the method, they said they would send it upstairs immediately, and get the engineers to look at it and tell me what was wrong,
ist that what should happen anyway???
ill just have to wait for a call hopefully b4 i go to work
 
ive just signed up to the cps gold, on the repair form you can fill out theres a max price thing, seems a bit odd.
 
Balb0wa said:
ive just signed up to the cps gold, on the repair form you can fill out theres a max price thing, seems a bit odd.
Click to expand...

i thought the idea was. you send stuff in, they look at it, give you a price and if you are happy you pay
not give us a max price . if its over that you pay extra , if its under we get the difference.
like i say the lens is being done under the £127,50 fixed price scheme ,
and was told the camera will be done under a £60 labour plus parts .
any idea what a shutter will cost ???
although im not convinced its that
 
Balb0wa said:
ive just signed up to the cps gold, on the repair form you can fill out theres a max price thing, seems a bit odd.
Click to expand...

If something is out of warranty and needs repair/service then you will need to pay. All they are asking is what your limit is before they will need to contact you to approve spend above that level. If you sanction £200 and the bill comes to £150 then they can just get on with it and move things along as quickly as possible. If the bill comes to £250 then they will need to contact you to agree the overspend. That may take time if you are uncontactable - in a meeting, no cell service etc. - and will delay everything.

Remember the fixed price repair costs are for wear/tear and manufacturer fault, not for damage caused by heavy knocks or immersion, for example. For damage the repair bill could possibly mount up significantly.
 
tdodd said:
If something is out of warranty and needs repair/service then you will need to pay. All they are asking is what your limit is before they will need to contact you to approve spend above that level. If you sanction £200 and the bill comes to £150 then they can just get on with it and move things along as quickly as possible. If the bill comes to £250 then they will need to contact you to agree the overspend. That may take time if you are uncontactable - in a meeting, no cell service etc. - and will delay everything.

Remember the fixed price repair costs are for wear/tear and manufacturer fault, not for damage caused by heavy knocks or immersion, for example. For damage the repair bill could possibly mount up significantly.
Click to expand...

Yes suppose it makes sense when you look at it like that :)
 
i know what you are saying, regarding time etc. i was told by canon that they normally recomend £150 as a guide
but normally, when something is faulty you get it looked at and then get a price,
.with regard to wear and tear and the fixed price policy, i was told that the lens was to be done under the fixed price, and the camera under the labour plus parts, but how would they know what the faults were.
the lens may have been dropped and the camera general wear and tear
ill just have to wait for the call back
it was just strange how they said it was the shutter, even though the engineer had not looked at it, and now its gone up to get analysed
oh well ill let you know how it goes on
im still glad its here, rather than the other place i origianly took it to ,
 
well i got the estimate today for the 5d £359
god knows what is wrong with it
this is what was on the estimate

EOS5D BODY UK
Replacement: electr.bus system
Cleaning: CCD/CMOS
Complete adjustment
General cleanings 120,01
PCB ASS'Y, LPU
PCB ASS'Y, DC/DC
PCB ASS'Y, DIGITAL 180,82
Accessory . . : BODYCAP, NO EYECUP, NO CARD, BATT,
Estimate replace dc dc,digital pcb set to std.

any ideas what is wrong with it
 
tdodd said:
My lay assessment is that it's FUBAR.

Apart from the drop, which is bad enough, has it ever had a soaking?
Click to expand...

the camera never hit the ground, it was the edge of the lens
it was working fine up to that point. never had a soaking .
this bill as taken the shine off the saving i made on the lens repair
 
Yes, but the shock would have travelled along the rigid lens barrel, through the lens mount, and straight on to the camera. There is nothing to absorb the shock along the way. It's all metal to metal. It might just as well have been the camera that hit the ground.

Do you have insurance? That's the kind of thing it's good for.

If it's any consolation, I don't suppose Lehmans or whoever would have been any cheaper. It's a bloomin' good job you did save some money on the lens repair.

p.s. did you buy the camera second hand, or am I confusing you with someone else? If second hand then.........?
 
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tdodd said:
Do you have insurance? That's the kind of thing it's good for.

If it's any consolation, I don't suppose Lehmans or whoever would have been any cheaper.
Click to expand...

well judging what lehmans quoted for the lens £346 i guess the camera repair would have been unthinkable.
ive not got personal camera insurance, i did look at it once but with the price and all the clauses that came with it, i decided against it .
i did however upgrade the house insurance to cover goods away from home.
but is it worth the claim, after paying the insurance excess and then higher premiums,
i guess ill just have to bit the bullet and pay up tomorrow
 
well my lens came back today. camera tomorrow
spoke to canon the other day regarding the 5d. it needs 2 boards a dcc and pcb, (over my head)
anyway maureen spoke to the engineer for me, and he said, they will fit one board 1st, camera may start working without the need for the 2nd more expensive board, if so my bill will come down quite a bit. ill find out when i get the invoice with the camera tomorrow.

anyway my lens arrived, nice and clean, and shining , new friction ring. and 1st impressions looks very sharp, on the 30d, much better than before.

but what as got me annoyed is the work listed on the invoice regarding the IS unit. when i took it to lehmans and got my quote back. they siad the IS unit was faulty
and hence the hefty £350 repair bill. i was convinced it was working. even when i got the lens back from them, i used it for a couple of days before sending it to canon. and it was working
now on my canon invoice it says

IS assembly checked NO FAULT FOUND

id just like to say thanks to tdodd for pointing me towards canon elstree,
if he had not read my post and replied telling me about the fixed pricing policy on some items i may have ended up paying lehmans.
fingers crossed my camera dont need the 2nd board
 
marky.b said:
id just like to say thanks to tdodd for pointing me towards canon elstree,
if he had not read my post and replied telling me about the fixed pricing policy on some items i may have ended up paying lehmans.
fingers crossed my camera dont need the 2nd board
Click to expand...

A pleasure to help. :thumbs:
 
well 5d arrived back today, and it didnt need the 2nd board, so instead of the original estimate of £360 it only cost £200. thank you canon
wonder what lehmans would have charged,
i filled out the online survey that they send you, and in the comments at the end i noted my concerns with regards to lehmans,( when i sent the 100-400 to them..) saying that the IS unit was faulty and needed replacing. when canon had said they found no fault.
anyone needing to send in camera stuff for repair take heed. canon elstree have done a great job on my lens and camera. they could have easily said i needed both parts on the 5d and charged me the full £360, but they did not. unlike others
oh just one thing (well 2 actually) they clean the sensor as well. but i just done the white wall test and there are lots of dust bunnies. so even professional cleaning, does not always give the best results
and i asked for the shutter count, reason i bought mint 2nd hand about 2 months ago. lad said no more than 1000 clicks.. canon say 8200. that sounds about right with what i have taken myself over the last 2 months. but when i put card in tonight to try it, pic count was 9204
have canon done 1000 clicks testing it ???? strange
anyway im pleased with what they have done :clap: :thumbs:
 
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The camera will number your files with the higher of either....

- the last number written by the camera, +1
- the highest file number already existing on the memory card, +1

So, if you have a camera with 1,000 shots on it, but insert a card with a file number something like img_9214.jpg then the next shot taken will be numbered img_9215 and not img_1001.

Using file numbers is usually an exceptionally poor way to judge shutter count. It really tells you nothing useful at all about the camera.
 
marky.b said:
but when i put card in tonight to try it, pic count was 9204
have canon done 1000 clicks testing it ???? strange
anyway im pleased with what they have done :clap: :thumbs:
Click to expand...

is it possible they used a card with some existing pictures on and screwed the numbering system?
 
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