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Sir SR

Sir SR

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Shaheed
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After much deliberation, ordered an ultra pro on Sunday from Lencarta before I started my night shift.

Arrived this morning but not yet had the chance to open it but :thumbs: for a speedy delivery!

I suspect I'll be playing with it tonight!!
 
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Ok, so finally got to use the ultra pro 300 today. Busy at work and home so have finally got to have a play.

Attached sync cable to d800.....nowt happened. Made sure it wasn't on slave function.......nowt again. Tried triggering using my yongnuo triggers.....nowt.

In desperation attached my sb900 to hotshoe and used optical slave, finally triggered!

Frantically read both d800 and UP300 manuals (online for lencarta) to check I was doing all as should be.....nothing amiss there.

Needless to say not overly pleased. Used some birthday money to get an Ultra Pro and was going to slowly upgrade my speed lights. Chose Lencarta as a good friend had bought some gear from them and had great support from Garry when purchasing, and also the good following on here. I had read the recent threads expressing discontent and dismissed them as rarities. I hope I was right to do so.

Emailed the guys (and gals) at Lencarta and am hoping for a swift resolution, but am very disappointed.

S
 
Sorry that you have this problem, have seen your email (just a minute ago) and will sort it out on Monday, it will all be resolved by Tuesday.

There's nothing that I can do until Monday, and anyway I like to take the weekend off
 
Ta Garry (its my weekend off too - back working nights on monday so was hoping to play this weekend)

It definitely looks to be a problem with the sync connection on the unit - don't know if its the lead or the connection in the unit.

Anyway

Enjoy the weekend...whats left of it!

S
 
Now interestingly, had a look at the flash this morning and it is working, both through the yongnuo and the pc sync cable - I changed nothing overnight. Very strange!

Edit: its now stopped again....

I'll wait until tomorrow to get it sorted :thumbs:
 
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Hats off to Lencarta and Garry.

swiftly dealt with and I'll have a replacement by tonight - cant think of any possible way this could have been bettered in terms of service.

Faults/mistakes happen (its human nature) - its the way it gets dealt with that stands people out. Big :thumbs: to Garry and Lencarta.

Shaheed
 
Typical Lencarta service. Garry is the right guy to deal with and a top firm behind him.

Malcolm
 
alexam said:
Typical Lencarta service. Garry is the right guy to deal with and a top firm behind him.

Malcolm
Click to expand...

As I live close to Garry's studio he presented 4 options to sort it out. In the end he came round and dropped off a new unit, having tested it and ensuring it worked! Think the problem was the sync lead in the end but all working great and will hopefully play tomorrow once I've recovered from my night shifts!

Top stuff

S
 
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I was happy to be able to help. As it happens, I was seconded for baby sitting duty in Leeds and only had to make a small diversion to call in to see Shaheed on the way - and his children are delightful and very well-mannered, so it was a pleasure.

We do try, and I'm sure that most other Companies try too. Sometimes though it just isn't possible to get a good outcome very quickly, despite good intentions, and when things go wrong, it's more likely to find itself on the internet than when things go right...
 
Hi, Now that's what I call service. Well done Lencarta and of course Garry.:thumbs:
 
That really is going beyond the call of duty from Garry , great service :)
 
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