Windows 7 compatibility problems

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andya700

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Andy
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I have finally invested in a new PC, after having numerous problems with my old one, which had Vista as the OS. The new one has Windows 7 Home Premium, and I was really looking forward to it. However, it has fallen at a couple of hurdles. First was the inability to load my copy of Norton Internet Security 2011 (despite Norton Utilities loading fine). Then, more importantly, after seemingly loading the Sony software - Picture Motion Browser and Image Data Converter, the PC crashed on the restart, and none of the Sony programmes have loaded.
I am just about to load up Adobe Elements 9, and I wondered if anyone can tell me, will I be able to use it to upload and convert my RAW files direct from the camera for editing, and will I be able to see the images?

Thanks,

Andy
 
Adobe Elements 8 works perfectly fine on two of my computers with Windows 7 (64-bit). Your Sony Alpha 700 is listed as being supported by ACR.

If Norton doesn't work, consider that a blessing. No, really!

No idea about the Sony software - make sure you have the latest versions from their website (if possible), and it sometimes help with older software if you force the installation into admin mode (right-click the icon then, "Run as Administrator").
 
if its a new OS (especially if youve gone from 32 to 64 bit) then youre always best off getting new copies of the software from the relvent websites.

personally id forget norton too, comes out pretty low in reviews these days compared to some of the free alternatives like avast and MSE, and you dont need the firewall part with windows built in firewall.
 
I use Windows 7 64 bit and Elements 9 for Nikon RAW (NEF)

Elements 9 will not show thumbnails for NEF files but the files are visible in RAW editor and are able to be adjusted.

Exclusive to NEF, don't know :shrug:

D in W
 
Thanks for the replies folks.
The Sony software is the original which came with the camera, so I guess it may be out of date, and only works with Vista and earlier versions of Windows.
As for Norton, well it was recommended by a few people, following my recent experiences with my last PC, which was running Avast, Malwarebytes and MSE, all of which did nothing to stop the numerous trojan/malware/spyware attacks which seemed to disable it in just a couple of days.
 
I'm running Elements 9 and Norton 360 on Windows 7 Premium with no problems at all and it's a a lot better than Vista or XP.:)

By the way Microsofts firewall is less than useless.
 
neil_g said:
balls. the windows 7 version is actually pretty good.
Click to expand...

Language please, and may be it is, but on the short time I used it on Vista it let to many virus's through and I am not about to trust it again, never had a problem with norton.

No relation to Bill Gates are you Neil.;)
 
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I think you're a little confused.

Windows 7 firewall is a firewall. Norton 360 is a Suite of applications that does way way more than a simple firewall. The two are not comparable as they have completely different scopes.

When you say "lets more viruses through" thats not necessarily the job of a firewall. You be using an AV product, spyware detector (windows defender is pretty good for that) etc as well.
 
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Typical of this place!

The OP just wanted some advice on a couple of pieces of software on 7, and ww3 breaks out over firewall.

Meet up at a park somewhere and beat the crap out of each other there rather than do it here. :(
 
Actually, it's quite important that incorrect information relating to PC security is corrected. And World war three? Dont think so.... :lol::lol::lol::lol:
 
I stand corrected than as the terminology sometimes confuses me.:thinking:

So the trojan files getting through were the fault of the free virus program I was running at the time and not Windows Defender .:shrug:

I'd better stick to Photoshop.:)
 
andy700 said:
The new one has Windows 7 Home Premium, and I was really looking forward to it. However, it has fallen at a couple of hurdles. First was the inability to load my copy of Norton Internet Security 2011 (despite Norton Utilities loading fine).
Click to expand...

Norton internet Security 2011 should work fine with windows 7.

Microsoft Windows 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Ultimate
Click to expand...

Taken from the system requirements page on the Norton website.

What problems are you having with it? Have you tried getting the latest version downloaded?
 
OlyPaul said:
I'd better stick to Photoshop.:)
Click to expand...

Sounds like a good idea. :D:D

Trojan files dont just "get through" a properly configured firewall unless there is a security hole. For most trojans to infect you have to do something (accessing a dodgy website, running some dodgy code from a website, installing some shareware or p2p software) to allow the trojan onto your machine in the firstplace. And yes, the trojan should be picked up by your free AV product when it is first run.
 
OlyPaul said:
So the trojan files getting through were the fault of the free virus program I was running at the time and not Windows Defender .:shrug:
Click to expand...
Windows Defender isn't a firewall. There are 3 things for protecting your computer.

A firewall. When properly configured, this blocks access to the outside world for all programs unless you have specifically allowed them. It also blocks ports (basically a point the computer listens to for requests) to stop any other computer accessing programs/services on your PC.

Anti-virus. This checks code being run on your PC (and scans your disk for the same programs if requested) to check that malicious code is not being run/installed. It is only as good as the database it has (which needs to be kept up to date).

Anti-spyware (e.g. Windows Defender). This protects against data mining by code that isn't a virus and typically has some form of popup detection etc.

Note some antivirus systems also detect spyware....
 
OP - all you need is Microsoft Security Essentials (download) and the built-in Windows 7 Firewall (not the same thing as built-in Defender). They work a treat and they don't slow things down.
 
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barneyrubble said:
Norton internet Security 2011 should work fine with windows 7.



Taken from the system requirements page on the Norton website.

What problems are you having with it? Have you tried getting the latest version downloaded?
Click to expand...

At the moment, the new PC is protected by the free 90 day version of Norton Internet Security. When I tried to load my full, paid for copy of Internet Security the other day, it simply stalled at the second stage, where you click "I agree" in the grey box. This may be a problem with a conflict between the two.
So, at the moment, I am running Windows Firewall, Norton Utilities and the free version of Norton Internet Security.
I did a registry scan at lunchtime today with Utilities, and it "repaired" 91 items.
Now, bearing in mind the PC has only been in action for four days, this seems a bit alarming, but then I know nothing about the more complex issues surrounding the operating system.
Just to expand on the issues which my old PC had/has, I will give you an idea.
The PC is a 3 year 4 month old Acer, loaded with Vista Home Basic, and until January of this year was running quietly and quickly. Then one day, the Windows updates were unable to load, Internet Explorer stopped working (as did Firefox for a while), and warnings began to appear, saying that my PC was infected (these were of course bogus). Every time I did a Google search, I was redirected to other sites. Windows Defender and Windows Firewall were being disabled on a regular basis, so I installed Malwarebytes, and uopdated and ran it every day, along with the free version of Avast.
Then, three weeks ago, my wife was listening to a Youtube video and playing Solitaire, and syuddenly was booted out of both, leaving her staring at the desktop. She shut the PC down, and I rebooted, to find that no programmes worked, double clicking on icons just resulted in error messages. I managed to get it into SafeMode and do a restore, and it worked for a week. Then it happened to me when I was sending an important E Mail. This time, I was unable to do a restore for three days (System Security would not let me in), until I found another way of doing it (Control Panel - Windows Advantage). Following this restore, I ran Malwarebytes, and did a full boot scan using Avast. At the end of the boot scan, the computer did a restart, but did not go into Windows. I cannot get it into SafeMode, Alt/F10 does not work. I can get into the BIOS, so I may download Vista from the Microsoft site (I have the product key), and start afresh with factory settings, if it will let me boot up from CD.
Luckily, I had backed up all my images and documents to an external hard drive before the problem became terminal.
I have also been told, that over the past six months, there have been ever increasing numbers of these types of problems, and I have found out that both my immediate neighbours have suffered as well. Apparently it has also managed to get through all of the top anti virus programmes - Norton, McAfee, Kaspersky, Avast, AVG.

Andy
 
Ozei said:
OP - all you need is Microsoft Security Essentials (download) and the built-in Windows 7 Firewall (not the same thing as built-in Defender). They work a treat and they don't slow things down.
Click to expand...

I have to say, that when I downloaded MSE on to the Acer in January, that seems to be when my problems started and got worse.
What seems to be happening at the moment, is that a lot of viruses/malware/spyware, seem to be mimicking anti virus software, complete with the same logos and warning messages.
The only two things which I can think may have contributed to my old PC's problems, were a download for Firefox and Adobe Flash Player.
 
andy700 said:
I have to say, that when I downloaded MSE on to the Acer in January, that seems to be when my problems started and got worse.
What seems to be happening at the moment, is that a lot of viruses/malware/spyware, seem to be mimicking anti virus software, complete with the same logos and warning messages.
The only two things which I can think may have contributed to my old PC's problems, were a download for Firefox and Adobe Flash Player.
Click to expand...

Did you run MSE with Norton already installed?

My W7 machine has worked flawlessly for a year with MSE (Windows Firewall switched on, Defender switched off).

If I were you I'd do a fresh install of W7 - and just use MSE with Windows Firewall (no Norton or any other AV software).
 
andy700 said:
At the moment, the new PC is protected by the free 90 day version of Norton Internet Security. When I tried to load my full, paid for copy of Internet Security the other day, it simply stalled at the second stage, where you click "I agree" in the grey box. This may be a problem with a conflict between the two.
So, at the moment, I am running Windows Firewall, Norton Utilities and the free version of Norton Internet Security.
I did a registry scan at lunchtime today with Utilities, and it "repaired" 91 items.
Click to expand...

First thing I would say is that windows firewall and norton internet security do part of the same job, so either turn off windows firewall or the firewall settings in Norton.

Having said that - I've not tried - but is it even possible to be running both? Last time I used it - Norton took over the firewall settings from the control panel, and it wasnt possible to turn on windows firewall at the same time.

I would uninstall Norton - completely, then try again. There is no reason why Norton shouldnt run on your machine.
 
When I tried to instal Norton Internet Security, I had Windows Firewall turned off. I may have to get some help from the Norton site.
As it happens, I have the free version of Norton running at the moment with Windows firewall turned on. This is all very confusing.
And yet another edit. When you go into Windows security, it says that the firewall is being managed by Norton Internet Security.
I am getting very paranoid about internet security at the moment.
 
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andy700 said:
When I tried to instal Norton Internet Security, I had Windows Firewall turned off. I may have to get some help from the Norton site.
As it happens, I have the free version of Norton running at the moment with Windows firewall turned on. This is all very confusing.
And yet another edit. When you go into Windows security, it says that the firewall is being managed by Norton Internet Security.
I am getting very paranoid about internet security at the moment.
Click to expand...

If its norton internet security managing the firewall then thats fine. Thats what I'd expect, the third party firewall has replaced the windows one.
 
Which wasnt an answer, just a thought that they might conflict :bonk::bonk::bonk: Read the whole post - it was somewhat rhetoric....
 
andy700 said:
I have finally invested in a new PC, after having numerous problems with my old one, which had Vista as the OS. The new one has Windows 7 Home Premium, and I was really looking forward to it. However, it has fallen at a couple of hurdles. First was the inability to load my copy of Norton Internet Security 2011 (despite Norton Utilities loading fine). Then, more importantly, after seemingly loading the Sony software - Picture Motion Browser and Image Data Converter, the PC crashed on the restart, and none of the Sony programmes have loaded.
I am just about to load up Adobe Elements 9, and I wondered if anyone can tell me, will I be able to use it to upload and convert my RAW files direct from the camera for editing, and will I be able to see the images?

Thanks,

Andy
Click to expand...

Norton - personally wouldn't use it, caused more problems than it solved, plenty of better stuff out there. I would get rid af any installed norton stuff BEFORE trying to load new stuff though.
Sony software PMB etc is windows version dependant(as far as I know), there are Windows 7 versions available on sony website.( I have PMB on win7 PC)
Don't use Elements so couldn't advise, but can't see any reason why it shouldn't do what you asking.
 
Don't most people use routers these days... why have a firewall enabled on your pc? Vipre looks good, and do a lifetime of your pc virus updates for £25ish.
 
pmaccyd said:
Don't most people use routers these days... why have a firewall enabled on your pc?
Click to expand...

Always have a firewall running on my Windows computers, as much to stop outgoing communication as incoming. Can be an early warning to an infection that gets passed the AV when the firewall complains that application X wants to communicate with address Y.
 
Almost_Invisible said:
Always have a firewall running on my Windows computers, as much to stop outgoing communication as incoming. Can be an early warning to an infection that gets passed the AV when the firewall complains that application X wants to communicate with address Y.
Click to expand...

You can block/allow outgoing ports on your router. Why maintain multiple software firewalls (most people have more than one computer)
 
pmaccyd said:
You can block/allow outgoing ports on your router. Why maintain multiple software firewalls (most people have more than one computer)
Click to expand...

Because a router is not able to block on a per application basis. A common destination for an infection is an IRC server somewhere. If I was to block port 6667 or whatever on the router nobody would be able to connect to a valid IRC server.
 
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