23" is suspiciously close to the size of A2 or A2+ paper. It looks to me as if something somewhere (printer driver?) doesn't realise you're using a roll of paper instead of a cut sheet.
What are the paper settings set to in the 'print settings' box? Are they set to a specific size? I've had that trip me up in the past, although I don't print on roll paper.
Guy's
I figured it out. In the print settings I had set it to A2 Roll paper when I should have set it to a custom size. Once I did the custom size and called it A2 Pano and set the dimensions to 17 x 54" inches "Bobs your Uncle" it printed the Pano.....drama over
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