What a combination WEX and PARCEL FORCE

FiestaRed

FiestaRed

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Having paid WEX extra for next day delivery, I waited in all day for my parcel only for the driver to push a card through my letterbox before I could get to the door, this telling me I could collect my parcel from my Local Post Office. Why on earth I would want to collect from a Post Office when I paid for a delivery to my home address I have no idea.

Not being able to get to the Post Office I phoned Parcel Force to rearrange delivery the next day, to be sure of delivery I also completed the Parcel Force form on their website stating next day for delivery. Needless to say the parcel never arrived and no matter who I spoke to at Parcel Force they were not interested at all.

This is not the first time I have had late deliveries from the WEX and Parcel Force combination. WEX do not seem bothered either.
 
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Strange - I've bought loads from WEX delivered by Parcelforce without any problem. I would put it down to driver having a bad day tbh.

AL
 
I'm not sure what else they can do - if you didn't answer the door, surely it's better to take it back to depot than dump it over the garden wall? At least he left a card - I've had couriers not bother, so you've got no way of arranging redelivery.
 
Well I had two big boxes from WEX yesterday, delivered perfectly by PF, and I've also never had cause to fault either company, it's a shame you have but I suspect your going to be in a very small minority...as to leaving it at your local post office that is likely the most suitable option for both, as an example for me my local post office is in the village about 1/4 of a mile from where I sit now, where as my local parcel force depot is 10 plus miles away so I know where I'd rather collect from
 
FiestaRed said:
Having paid WEX extra for next day delivery, I waited in all day for my parcel only for the driver to push a card through my letterbox before I could get to the door, this telling me I could collect my parcel from my Local Post Office. Why on earth I would want to collect from a Post Office when I paid for a delivery to my home address I have no idea.
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I've a funny feeling the post office get paid for this....
 
I had £1.5k worth of gear from Wex last year delivered by Parcel Force and it was left on my driveway in front of the house after the driver forged my signature due to no answer. I had to ask my sister to go round to find where it has been put, if not it would had been sitting there about 12hrs.

I spoke to someone from Wex but they weren't interested.

I spoke to someone at Parcel Force and they apparently have a policy of not allowing delivery to safe places or neighbours or anything else, contrary to every other courier and apparently to save time having to go back again they drivers often forge peoples signatures on the PDA's.
 
MWHCVT said:
Well I had two big boxes from WEX yesterday, delivered perfectly by PF, and I've also never had cause to fault either company, it's a shame you have but I suspect your going to be in a very small minority...as to leaving it at your local post office that is likely the most suitable option for both, as an example for me my local post office is in the village about 1/4 of a mile from where I sit now, where as my local parcel force depot is 10 plus miles away so I know where I'd rather collect from
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Surely you pay to have a parcel delivered to the address on the label, not the nearest Post Office. Failing this make the delivery the next day.
 
It’s been a while since I ordered any stuff online. My last three orders were with WEX and Parcelfarce were down to their usual standard.

I took a day off work and heard something at the door. I went to the door to see a card being pushed through, I opened the door and the delivery driver was walking away and not carrying a package. I called to him and he said if I wanted my delivery I could collect it at the post office as it wasn’t in the van!

Second time, another day off work and I was tracking the delivery online. Suddenly I saw it had been signed for by someone whose name was unfamiliar. I called WEX and they were very good at finding out what was going on. Apparently the driver had attempted delivery (I was in my front garden at the time and didn’t see anyone and there was no card in the door!) and handed it into the post office. I went down to the post office to collect it and there was a shelf packed with stuff that the driver obviously couldn’t be bothered delivering.

Two days later the card arrived by post telling me I wasn’t in when the delivery was attempted.

The final time I decided not to lose any more leave and had it delivered to my workplace. The driver couldn’t find it. It’s the biggest employer in town, the tallest building in the area, well signposted, lots of people going about to ask directions from and Parcelfarce make regular drop-offs and pick-ups there. Yet their driver was unable to find it. Pathetic service from them, I don't know why WEX use them.
 
simonblue said:
I have seen a parcel force man push an card thought a door,without knocking in the first place (n)
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I've had several courier firms do this over the years, or maybe just tap the door lightly rather than use the perfectly functional and obvious doorbell. I'm slightly hard of hearing, so a door knock when I'm on the top floor of my house (which has three floors) is pretty much inaudible. It's got to the stage where I've bought a wireless doorbell with two chime units and a wooden clipboard - on days where I'm expecting deliveries I'll be putting the clipboard out by the front door with a tailored message for the courier asking them to press the attached bell. It'll hopefully save me a lot of headaches and time wasted quietly waiting for them to turn up.
 
Parcelfarce are definitely getting worse. I've had the "you were out card through the letterbox without knocking first" treatment a couple of times. The last time, I caught the guy going back to his van and he had to rummage in the back for ages trying to find the so-called parcel he'd just tried to deliver. From what I've heard, their drivers are under huge amounts of pressure and time constraints from management, to the extent that they don't try to deliver deliberately, in order to meet their performance targets!
 
I had a parcel force delivery the other day, it was supposed to turn up by 12pm

It eventually turned up just after 5pm and when I questioned the driver as to why it was so late he just replied "It gets here when it gets here" and walked off
 
I took a parcel to the PO the other day. It was 26 kilos so despite having a prepaid label they wouldn't take it via RM. They offered me Parcelfarce at 48 quid. I politely declined.

Brought it home, booked a Parcelfarce collection to come to my house, pick it up and deliver on the exact same service I could get in the PO. It was 12 quid. It's like they hate the post office or something.
 
In my younger days I crept along a walkway in a block of flats to sneak a no access card through the letterbox

Bent down to get under the kitchen window, got to the front door, went to slip the card in when the householder opened the door and I fell in to their hallway

Captured bang to rights and served me right too, lazy git
 
Finally got my parcel, four days late and I had to collect it myself at that. Not the best of service for a next day delivery from WEX.

I mentioned in the Post Office that I collected it from that I couldn't understand why the parcel was left at a Post Office when it was addressed to my house. The girl behind the counter commented that it was a standing joke when the Parcel Force driver came in they asked him if he had done any work today or had he just put cards through letterboxes.
 
To be fair to WEX, once the package is in the hands of Parcelforce, the delivery is out of their control.

I'm fairly sure if you pursue the matter with them, the additional charge for expedited delivery will be refunded, but I know that doesn't lessen the sheer frustration of being messed around!

I bet, like with ALL of the delivery services, (without exception as I can't think of a single one that doesn't have complaints) for every one that goes awry, 100 more go smoothly.
 
No offence to any current or ex posties on here but I personally feel the postal service is getting worse as time goes by

I can remember when we moved into out house, 11 years ago, within the first week we had met our postie who had introduced him self, the level of service was great, if we were not in to receive a registered letter or larger packet he would often come back to our house at the end of his round to try and deliver again.

Sadly though he got moved somewhere else after 5 years of delivering our mail and then the bad service started
 
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viv1969 said:
I bet, like with ALL of the delivery services, (without exception as I can't think of a single one that doesn't have complaints) for every one that goes awry, 100 more go smoothly.
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Exactly that.

I almost never have problems with deliveries here. Coincidentally I know most of the couriers.
 
viv1969 said:
To be fair to WEX, once the package is in the hands of Parcelforce, the delivery is out of their control.

I'm fairly sure if you pursue the matter with them, the additional charge for expedited delivery will be refunded, but I know that doesn't lessen the sheer frustration of being messed around!

I bet, like with ALL of the delivery services, (without exception as I can't think of a single one that doesn't have complaints) for every one that goes awry, 100 more go smoothly.
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No, please Ruth, a sensible post, in OOF :)
 
I don't get much delivered from PF, but the DHL man comes here regularly, and he literal runs up the drive, and back down again when delivered, they're that pushed. Never had a card pushed through the door though without a knock, can't really see the point in that, if they're at your door then why not deliver? Once had a delivery guy in such a rush he threw the parcel at me, telling me he'd sign for me while running back to his van.
 
Parcel Farce is how they are known on some of the other forums I frequent (Air Rifle related). I have had enough bad experiences with them to know never to use them if I am sending something.

And dear god never send or have something delivered by them over a weekend or the parcel will end up at your local football pitch (warehouse) - kicked around by PF staff with nothing better to do to amuse themselves on the long night shifts.

Not much you can do if you are getting something delivered to you though - MPB use DPD and they have always been good and communication is great. They give you a 1 hour delivery slot via txt with options to change it or have delivered to a neighbour.

Parcel Farce should be driven out of business - it is not fit for purpose in the modern world.

People just need to stop using them and then they will have to adapt or cease trading.
 
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JonathanRyan said:
9 quid if you take it to them.

http://www.interparcel.com/quote/courier-quote2.php?packagecount=1&code=fVnCGAgApim1RW48t7BpXQ==&booking_type=parcel&id_coll_city=&id_coll_state=&id_coll_postcode=&id_coll_displaytext=&id_del_city=&id_del_state=&id_del_postcode=&id_del_displaytext=&save_weights=26|&save_lengths=35|&save_widths=35|&save_heights=35|&id_coll_country=UK&coll_text_search=&id_del_country=UK&del_text_search=&weight[1]=26&length[1]=35&width[1]=35&height[1]=35&submit=Quote+Me!
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Thats inteparcel though, a broker, they always offer lower than the companies themselves but usually with less frills, such as much lower compensation levels, or no compensation for certain items. I often find when posting expensive items, over £100 then by the time you've paid for the extra compensation, its cheaper to send RMSD.
 
jakeblu said:
Thats inteparcel though, a broker, they always offer lower than the companies themselves but usually with less frills, such as much lower compensation levels, or no compensation for certain items. I often find when posting expensive items, over £100 then by the time you've paid for the extra compensation, its cheaper to send RMSD.
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Maybe so. But this was an item worth just under 50 quid. Interparcel cover up to £50. Parcelfarce would cover £100 if I bought it "direct" but IIRC the extra at Interparcel is only a couple of quid - not the £36 extra PF want. And it's the same lorry via the same depots with the same staff.

The major advantage of RMSD is that I can send something out at 5:15pm. But it's awfully pricey.
 
JonathanRyan said:
Maybe so. But this was an item worth just under 50 quid. Interparcel cover up to £50. Parcelfarce would cover £100 if I bought it "direct" but IIRC the extra at Interparcel is only a couple of quid - not the £36 extra PF want. And it's the same lorry via the same depots with the same staff.

The major advantage of RMSD is that I can send something out at 5:15pm. But it's awfully pricey.
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Yeah I agree over two kilo it silly money, but below that I don't think it can be beat on price and comp cover
 
Bog-standard Royal Mail appear to have upped their game on parcel delivery and I would only use Parcel Force for something very large or heavy. The last two times I sent something by PF48 it arrived late - but it wasn't urgent, so claiming 1/3 back was nice :)

RMSD for small, valuable parcels (i.e. camera gear!) is pretty good value - it's also convenient if you miss the delivery, since most of us live reasonably close to a post office, but the nearest DPD etc depot might be miles away.
 
Llamaman said:
but the nearest DPD etc depot might be miles away.
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It has been hard for me to miss them as they have always told me when the parcel will arrive (within a 1 hour slot).

On one occasion I had an emergency and missed them but they just redelivered the following day with no extra cost to me.

Never had an issue with RM Special Delivery - that has always been fine but limited due to size / weight restrictions.
 
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For me it's the bit about the parcel being delivered to the local Post Office that's most annoying. Some local Post Offices are far from local, they're quite a distance. As Dave says most other companies will simply redelivery the next day if you're not in, this I can put up with. Then, having said that, Parcel Force are not "most companies".
 
I've had issues with Parcel Force, UPS and CityLink, often meaning I have to visit the depot. Which can be 20 miles from me.
 
omens said:
I've had issues with Parcel Force, UPS and CityLink, often meaning I have to visit the depot. Which can be 20 miles from me.
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Sapre a thought for those of us in North Wales whose nearest depot is often over the Border in North West England! Parcel Force don't even bother coming to my house any more, they drop off items for me in a shop in town giving some spiel about running late. If it's addressed to Dad however, they'll leave parcels with me at my workplace!

Yodel are now banned from coming here after a driver tried to sue for a dog attack (that never took place) before last Christmas.
 
As has been said above realistically WEX are not at fault here IMO and PF are one of the more reputable couriers so it's reasonable for WEX to use them, I wonder what percentage of PF are happy with the service received, I'd wager its in the very high 90% else otherwise they would be going out of business as there are so many courier options these days since the advent of e-commerce there has had to be

Well further to my post above I've actually had the most pathetic of problem with my order, part of my order was 4 new sets of recharable AA batteries to cut a long story short one of the cells just would not charge, so I called them this morning, and within a few minutes I had confirmation that a new pack of batteries was being dispatched and that I could keep the three working batteries FOC

Yet again some exemplary service from WEX
 
This morning I was in the bathroom, mid squeeze, when the dog alerted me to a knock at the door. Redressed, rushed to the door and the parcel was pushed through the letter box!

Why?

As an aside I spend most of my time at home and receive more parcels for neighbours than for myself
 
I always find PF one of the best couriers. They always turn up at our place between 07:00-08:00 and are super fast.

You do have to be on the ball as they normally have a driver and a runner and if you are not at the door to catch them, the driver is already moving off with the runner attempting to get back into the moving van.

They have targets to hit y'know.

Still can't fault the service though.
 
I know this is an old thread well nearly seven years so i guess either wex and parcelforce have improved or my search criteria is rubbish :)

I purchased yesterday afternoon from wex a Panasonic G9 12-60 Leica Lens Kit with Panasonic 100-400 Lens both brand new on a delivery before 1030 am today.

After conducting the house chores and after a shower i checked the tracking on the parcel force website and to my horror my parcel said it had been delivered at 09:20 am my an A. James my initals and surname are A.Jones

I tried to contact parcel force online and by phone to find out what was going on and to find out where the parcel had been delivered to. To my dismay there is no way of contacting or speaking to anyone from parcel force directly either by phone or by using any sort of online help. The number i did ring did not give me any options to speak to a real person and just repeated my parcel had been delivered.

I then contacted wex who were very apologetic and spoke to parcel force directly to find out what had happened, wex called me back five minutes later.

Apparently parcel force could see my number on my door from google maps so they could see that was not an issue and when checking their gps it looked like the parcel had been delivered to 81a which is a flat part of a three delivery address which includes 81 and 81b. My house number is 71.

Wex then said that parcel force would contact their driver to find out what had happened and he would return and redeliver my parcel this was promised within 30 minutes of my phone call at 0945.

In the mean time my wife and myself knocked on all the doors at 81 and know one has received anything we then proceeded to knock on every door in our street and bar two doors who didn't answer nobody had received anything at all.

One of the neighbours mentioned they had seen a parcel force van drive and around this time and as i have a video camera on our car outside witnessed the van driving past my house twice within a minute. From the direction the van came on the first occasion it looks like he was parked on the corner of the road two doors away from me as he had to avoid my car when he drove off this would put him in the vicinity of number 81 and possibly where the gps picked him up from. (Unfortunately that is only a guess at best as my camera footage wasn't wide enough to capture whether the van was parked up or not)

There is no picture taken of the package being delivered whatsoever, at least maybe i may have had some chance of tracking it down.

I then contacted parcel force by twitter direct message to explain my dilemma and i am currently waiting for a phone call back from the depot.

So thinking out loud these are the scenarios that i have formulated in my mind :-

1. Driver delivered it to the wrong address and it was just human error.

2. Parcel was never on board or he couldn't find it and he just stated it was delivered

3. Parcel was delivered to my neighbours and they are lying and they have kept the items

4. Driver knew who it was from possibly and took a chance and took the parcel with him to open later.

Another variable is that we have only been in the are since september last year and we don`t know the neighbours at the flats at 81 but i would like to think that most people are honest these days.

When speaking to wex on my first phone call they mentioned about drivers interview and an investigation so in my mind that will mean i will be without my items for some time before it gets resolved.

This will all be covered by wex but it is frustrating to say the least, hopefully will get resolved at some point quite shortly but i wonder just where my parcel has gone.

I suppose really this should of gone in the wamt thread but i feel a bit better in venting on here :)

I will update this post when anything changes. and thanks for reading if you managed to get this far.
 
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todders said:
I know this is an old thread well nearly seven years so i guess either wex and parcelforce have improved or my search criteria is rubbish :)

I purchased yesterday afternoon from wex a Panasonic G9 12-60 Leica Lens Kit with Panasonic 100-400 Lens both brand new on a delivery before 1030 am today.

After conducting the house chores and after a shower i checked the tracking on the parcel force website and to my horror my parcel said it had been delivered at 09:20 am my an A. James my initals and surname are A.Jones

I tried to contact parcel force online and by phone to find out what was going on and to find out where the parcel had been delivered to. To my dismay there is no way of contacting or speaking to anyone from parcel force directly either by phone or by using any sort of online help. The number i did ring did not give me any options to speak to a real person and just repeated my parcel had been delivered.

I then contacted wex who were very apologetic and spoke to parcel force directly to find out what had happened, wex called me back five minutes later.

Apparently parcel force could see my number on my door from google maps so they could see that was not an issue and when checking their gps it looked like the parcel had been delivered to 81a which is a flat part of a three delivery address which includes 81 and 81b. My house number is 71.

Wex then said that parcel force would contact their driver to find out what had happened and he would return and redeliver my parcel this was promised within 30 minutes of my phone call at 0945.

In the mean time my wife and myself knocked on all the doors at 81 and know one has received anything we then proceeded to knock on every door in our street and bar two doors who didn't answer nobody had received anything at all.

One of the neighbours mentioned they had seen a parcel force van drive and around this time and as i have a video camera on our car outside witnessed the van driving past my house twice within a minute. From the direction the van came on the first occasion it looks like he was parked on the corner of the road two doors away from me as he had to avoid my car when he drove off this would put him in the vicinity of number 81 and possibly where the gps picked him up from. (Unfortunately that is only a guess at best as my camera footage wasn't wide enough to capture whether the van was parked up or not)

There is no picture taken of the package being delivered whatsoever, at least maybe i may have had some chance of tracking it down.

I then contacted parcel force by twitter direct message to explain my dilemma and i am currently waiting for a phone call back from the depot.

So thinking out loud these are the scenarios that i have formulated in my mind :-

1. Driver delivered it to the wrong address and it was just human error.

2. Parcel was never on board or he couldn't find it and he just stated it was delivered

3. Parcel was delivered to my neighbours and they are lying and they have kept the items

4. Driver knew who it was from possibly and took a chance and took the parcel with him to open later.

Another variable is that we have only been in the are since september last year and we don`t know the neighbours at the flats at 81 but i would like to think that most people are honest these days.

When speaking to wex on my first phone call they mentioned about drivers interview and an investigation so in my mind that will mean i will be without my items for some time before it gets resolved.

This will all be covered by wex but it is frustrating to say the least, hopefully will get resolved at some point quite shortly but i wonder just where my parcel has gone.

I suppose really this should of gone in the wamt thread but i feel a bit better in venting on here :)

I will update this post when anything changes. and thanks for reading if you managed to get this far.
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Phew!

As you say WEX should sort you out.

Just bear in mind you are not the PF customer, WEX is. In your shoes I would be asking them how long will it be before they send you replacements for the missing items???
 
Box Brownie said:
Phew!

As you say WEX should sort you out.

Just bear in mind you are not the PF customer, WEX is. In your shoes I would be asking them how long will it be before they send you replacements for the missing items???
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Thanks for taking the time to comment on my tome. Yes agree wex will be the ones to sort it out for me. Parcel force have contacted me back on twitter and said the depot are saying it will be resolved today for me but i am not convinced to be honest. At this point i am hoping i will receive a knock at the door today and all will be well but i have a feeling i will be on the phone today asking for replacement items.

So to sum up both wex and parcel force state the parcel will be delivered today no idea when though.
 
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A quick update i have now received my parcel from my neighbour who has been on nights, it was left in his back garden.

It was delivered to number 79 :-)
 
todders said:
A quick update i have now received my parcel from my neighbour who has been on nights, it was left in his back garden.

It was delivered to number 79 :)
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Hopefully AOK?

So you are @ 71 and he delivered it into the back garden of 79 :thinking: how does that work!

As for the signature, in these COVID times 'they'(all couriers) "self sign"......but (not had PF for ages) it with ups is the driver that signs.

But all's well that ends well :)
 
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