Tag On My Line ... Any ideas?

InaGlo

InaGlo

TPer Emerita
Suspended / Banned
Messages
8,683
Name
Glo
Edit My Images
Yes
Ok, peeps, think I just need to vent as much as anything else but if anyone has any suggestions as to what I can do, Id appreciate hearing about it.
Mid November last year, I signed up for SKY Broadband, was advised pretty sharpish by you guys here that Id made an unwise choice, so within a week of applying for it, I cancelled.
It appears however, that in that week, SKY had acted pretty sharpish and put a tag on my line .... and Ive been trying ever since to have it shifted! :annoyed:
Ive been given all sorts of different time scales to have it removed, from 30 days, a week & finally last Thursday's call ending in me being told it would be moved as a priority in 48 hours.

The tag is still there, so yesterday I rang Ofcom and complained. I was told they dont get involved in tagging & it should be sorted between BT & SKY, but as it had gone on for so long they would get in touch with SKY and prompt them to action a cancellation order but, legally they have to give them 10 days to carry it out. They suggested I call them again too... which I did, and this time I was told that apparently, they need 5 days to acknowledge the action order ... and then 10 days to remove it, giving me another date of the 28 March before I get a clear line.
Meantime Im stuck with dial-up :bang:
Has anyone else ever had problems like this? if so what action did you take?
I feel I should 'do something' about the way SKY have handled this but dont really know what.... well at least i feel a bit better for getting it off my chest here!
 
Typical SKY.

As for OFCOM, it's their job to get involved, i would get back onto them.

Here is a suggestion..

1. Send Sky your hourly rate for resolving disputes and a letter stating that you will charge them for every letter.

2. Invoice them for the letter, that will tell them that they have not resolved your issue and that they must do so within seven days.

3. If they fail to respond, invoice them again, adding another charge for the privilege and demand a letter of deadlock.

4. keep all letters and correspondence and wait for the prerequisite time for CISAS to arbitrate the issues.

http://www.cisas.org.uk/

5. if they have not paid your invoices or taken you seriously - take them to the small claims court for your outstanding invoices and continue to charge for each violation of your time.
 
InaGlo said:
I rang Ofcom and complained. I was told they dont get involved in tagging & it should be sorted between BT & SKY
Click to expand...

Correct, sort of.

Normally, it is dealt with via BT Wholesale, who don't deal with the public, only ISP's. The idea being Sky put in a request to BT Wholesale for a cease order on your line (which then removes the tag on your line).
However, sneaky buggers that they are, some ISP's dont....to either keep you, trap you, or generally b****r you about. I suppose some genuine mistakes are made but call me an untrusting soul ;)

Anyway, as you have been to sky since last whateverember, You've been patient enough...

As I say, BT Wholesale normally do not deal with the public, however, they will in this exact circumstance.

0800 169 0934. Select the correct option for removing a tag on your line and speak to the guys there. They know their onions, and explain that Sky have promised you date after date, and you don't have an active ADSL subscription and havent had one, they should be able to remove the tag for you.

Theyre open Monday - Friday 8am-6pm, and Saturday 8am-12pm.

Let me know how you get on.
If you want to PM me your landline number and postcode I can look around a few online checkers for you.
 
If you are looking for a service provider , before you decide have a look at the ADSL site, url in my previous post. There you can judge for yourself who is good or bad.
As for my own personal experience, Talk Talk continued demanding money from us for service long after we had left them, culminating in debt collectors threatening letters which did not stop until I contacted OTELO.......compensation pending!!!!.
 
Thanks for your help/advice peeps :thumbs:
Right see if you can follow this...

It was BT wholesale who actually told me to call OFCOM (well them & DF, lol!).
BT seemed surprised that SKY had given me their number ... and OFCOM seemed equally surprised that BT had given me theirs!
OFCOM whittered on about contacting SKY on my behalf as a 'goodwill gesture' and told me to recontact SKY again but to allow them 5 days to put wheels in motion.
Believe it or not I complained to BT Wholesale back on the 18th December, and a cease order was supposed to be put in place then ... it now appears (their words) that for some unknown reason, the cease order was cancelled.
I feel Ive been pushed back & fourth between SKY & BT for the last 3 months with one blaming the other for why nothing has been done to remove the LLU.
I dread to think how much its cost me in calls to the SKY call centre, as well as the sheer inconvenience to me ... and shhh! lets not go there with the time I attacked the wall with the phone receiver out of sheer frustration!
 
To be honest I've heard horror stories regarding every ADSL provider. Just choose any one, they are all much of a muchness. I'm with Eclipse and sometimes the line goes down. Not often, but at least it's 'genuine' unlimited 8mb for £29.99 a month.
 
Well guys ... thought Id just update you on the joke that is SKY Broadband!
After my last call to them on the 8th of March, I was appologised profusely to, and promised that my line would be totally clear by the 28th .... IT ISNT!!!!

Ive spent a very frustrating hour with anger-fuelled calls to OFCOM, BT Wholesale, & the incompetant SKY.

OFCOM ... Sorry madam we can do nothing for you other than log your complaint about the company.

BT Wholesale ... Sorry madam we cannot action a cease order on your behalf, it has to come through SKY though I can well understand your frustration, Im sorry to inform you that there is no cease order showing here from SKY for you.

SKY ... All we can do is appologise and say that a cease order was put through to the correct dept on the 26 and should take 5 working days but I refuse to give you a date incase it doesnt happen like the last time and I wouldnt want to let you down again!!!

I cant believe Im at the mercy of SKY like this.
Last week I spent a whole day sending 20 images to a client. I told SKY that they are losing me business but of course the muppet on the phone isnt intrested in that.

Somebody phuleeeese just shoot me ... shoot me now!
 
Its affecting a lot of people Glo.
A work colleague of mine has been waiting for over a month for his broadband to be activated.
They keep fobbing him off.
 
Pah! a month ... tell him to come back when he's been waiting five!!!

Just joking, but Im so wound up right now, if the latest media heart-throb turned up on my doorstep and said 'Take me Glo, Im all yours...' Id just rip his bloody head off & shove it up his ass!!!!

Is your mate waiting for SKY? I hope for his sake it isnt SKY, the incompetent tw**s!!!! :bang:
 
Hi
My parents have sky braodband and no probs to date, maybe they are lucky.
Chris
 
I can't summon up enough expletives to describe SKY broadbands customer service......

1. All equipment arrived and line activated on time.
2. 8meg broadband running at 1meg (I'm less than half a mile from the exchange)?
3. 3 days later all goes dead, have to go into the office on Christmas and Boxing day as can't work from home - only needed to check a few things.
4. 5 days and many calls later, SKY can't work out what's wrong, arrange for a BT engineer to come and look at my phone line.
5. I resort to 'hacking' the SKY router so that I can use the username and password on my old router - works fine so inform sky and they arrange for a replacement router and are suprised that I managed to overcome their 'security'.
6. A week later, still no replacement router, call SKY only to be told that they had not despatched said router, "Who said we would send you a new one?".
7. I promptly cancel and demand my MAC code. "We can't give you a MAC code for xxxx reason, it could take up to 30 days for your line to clear."
Me: "F*ck that, you dozy b@stards". <<click>>
8. Went back to BT, they removed the tag off my line and no problems so far. (Although I'm sure many people have similar complaints about BT.)

With SKY you certainly get what you pay for in my experience. I got a total of 3 days broadband access in over a month, a huge phone bill and a few headaches.....although I have learnt that if anyone offers me broadband for £5 a month again I will chuck it in the bin.
 
InaGlo said:
Is your mate waiting for SKY? I hope for his sake it isnt SKY, the incompetent tw**s!!!! :bang:
Click to expand...

Unfortunately, Yes

They also have a tag on my dads line, he told them what they can do with it and went with virgin media cable.
Unfortunately some people don't have this option.
 
/passes Mr Murdoch another tenner to keep the yummy brummie in a tizzy





:D
 
You must log in or register to reply here.
Back
Top