StewartR
Suspended / Banned
- Messages
- 11,513
- Name
- Stewart
- Edit My Images
- Yes
So we have a lens that needs a warranty repair. The way Fuji handle this is that you book the service online, and they send you postage-paid packaging for you to send the lens to them. That sounds fairly sensible. Except ...
I measured our 100-400mm lens at 232mm long overall, including lens caps, and 94mm diameter. Fuji sent us a foam-lined box with internal dimensions of 250 x 165 x 110mm, which is pretty tight, and it was lined with foam that left an internal space measuring a totally inadequate 175 x 90 x 80mm. So the only way to fit the lens in the box would be to throw away most of the padding, and that's something we weren't happy to do.
So we contacted Fuji, explained the issue to them, and they said they'd send us a larger box. Hooray. It's just arrived. But its internal dimensions are 232 x 165 x 140mm, which means that although it's broad enough and deep enough to fit the lens with a decent amount of padding, it's exactly the same length as the lens so it only just fits with no padding around the end of the lens.
We're still not happy with that. So why don't we just use a larger box? After all, when we send one of these lenses out on hire, we put it in a box measuring 350 x 200 x 200mm, with 50mm of foam lining all round and an internal cavity measuring 250 x 100 x 100mm. Why don't we just use one of them? Because Fuji insist that we use the postage-paid mailing bag we sent them, and that won't accommodate a large box.
It's doing my head in.
[/rant]
I measured our 100-400mm lens at 232mm long overall, including lens caps, and 94mm diameter. Fuji sent us a foam-lined box with internal dimensions of 250 x 165 x 110mm, which is pretty tight, and it was lined with foam that left an internal space measuring a totally inadequate 175 x 90 x 80mm. So the only way to fit the lens in the box would be to throw away most of the padding, and that's something we weren't happy to do.
So we contacted Fuji, explained the issue to them, and they said they'd send us a larger box. Hooray. It's just arrived. But its internal dimensions are 232 x 165 x 140mm, which means that although it's broad enough and deep enough to fit the lens with a decent amount of padding, it's exactly the same length as the lens so it only just fits with no padding around the end of the lens.
We're still not happy with that. So why don't we just use a larger box? After all, when we send one of these lenses out on hire, we put it in a box measuring 350 x 200 x 200mm, with 50mm of foam lining all round and an internal cavity measuring 250 x 100 x 100mm. Why don't we just use one of them? Because Fuji insist that we use the postage-paid mailing bag we sent them, and that won't accommodate a large box.
It's doing my head in.
[/rant]
