Screen calibration stopped working.?

Terrywoodenpic · 24 Jan 2018

My huey Pro calibrated screen has stopped working???? I have re-downloaded the driver and reset it up. and it goes through the process and says it has done the calibration.
HOWEVER it is having no effect on the screen nor is the before and after tab showing any difference.

It was working fine up to a few days ago...the screen is an Ilyama PL2290 21.7"" with Nvida GeForce GT1030 graphics card
I have tried doing a restore to a few days ago, but it will not let me even with the Avast anti virus switched off. I could try it in safe mode, but then I would lose the latest Windows security up dates as I could not go back back again.
Anyone have any ideas?

PhilH04 · 24 Jan 2018

The Huey Pro is more than likely no longer supported...

However have any other drivers been updated, i.e. monitor/ graphics card?

Terrywoodenpic · 24 Jan 2018

PhilH04 said:
The Huey Pro is more than likely no longer supported...

However have any other drivers been updated, i.e. monitor/ graphics card?

It is still supported on win 7, which I am using. and I have the latest driver 5.1.1 for Huey pro.for this.
I am not aware of any other drivers being updated recently. But windows has had the usual security updates.
But not the monitor or Graphic card.

I take it that when the Huey does its work it puts a look up table somwhere. And for some reason it is not being picked up and used.

PhilH04 · 24 Jan 2018

Terrywoodenpic said:
I take it that when the Huey does its work it puts a look up table somwhere. And for some reason it is not being picked up and used.

I am on Mac so hope I have this right... Windows locates its ICC profiles in 'C:\Windows\system32\spool\drivers\color'

Digging deep I seem to remember in Display Properties one can select the ICC profile that is used, I am sure someone more familiar with the Windows OS will be along to confirm or say otherwise... It may be an auto load option that is missing.

sk66 · 24 Jan 2018

I would check that the new profile is being loaded... It could be a security/permissions thing that is preventing the program from writing the file, or loading it.

dave.hallett · 24 Jan 2018

I have a similar issue with my Spyder under Windows 10 - the calibration goes OK, but I have to force select the resulting profile, as the program isn't being allowed access even when run as administrator.

Terrywoodenpic · 24 Jan 2018

dave.hallett said:
I have a similar issue with my Spyder under Windows 10 - the calibration goes OK, but I have to force select the resulting profile, as the program isn't being allowed access even when run as administrator.

How do you force select the profile.?

Perhaps this is a windows update security problem..I would not put that past them.

dave.hallett · 24 Jan 2018

Terrywoodenpic said:
How do you force select the profile.?

Perhaps this is a windows update security problem..I would not put that past them.

It may be slightly different under win 7 from win 10. But on my system, you need to get to the Graphics Adapter Properties, pick the Color Management tab, click the Color Management button, and in the resulting Color Management window, select the Advanced tab.

From there, the one you want to change is the Device Profile for Windows Color System Defaults. If you click the dropdown, you'll get a lot of choices, but if you scan carefully, hopefully one of them will be named after your calibration device.

Terrywoodenpic · 25 Jan 2018

dave.hallett said:
It may be slightly different under win 7 from win 10. But on my system, you need to get to the Graphics Adapter Properties, pick the Color Management tab, click the Color Management button, and in the resulting Color Management window, select the Advanced tab.

From there, the one you want to change is the Device Profile for Windows Color System Defaults. If you click the dropdown, you'll get a lot of choices, but if you scan carefully, hopefully one of them will be named after your calibration device.

Thanks I will see if I can find the equivalent for win 7.

Terrywoodenpic · 27 Jan 2018

dave.hallett said:
It may be slightly different under win 7 from win 10. But on my system, you need to get to the Graphics Adapter Properties, pick the Color Management tab, click the Color Management button, and in the resulting Color Management window, select the Advanced tab.

From there, the one you want to change is the Device Profile for Windows Color System Defaults. If you click the dropdown, you'll get a lot of choices, but if you scan carefully, hopefully one of them will be named after your calibration device.

My problem is that I am not seeing any of my Huey Pro profiles in the Drop down list.
the problem seems to be that they are not being saved to that list?

dave.hallett · 27 Jan 2018

Terrywoodenpic said:
My problem is that I am not seeing any of my Huey Pro profiles in the Drop down list.
the problem seems to be that they are not being saved to that list?

Ah, OK. In that case, I agree, you have a different problem! Don't think I can help with that, alas. It's good to narrow these things down, though...

PhilH04 · 27 Jan 2018

Terrywoodenpic said:
My problem is that I am not seeing any of my Huey Pro profiles in the Drop down list.
the problem seems to be that they are not being saved to that list?

Like I say I am a bit out of my depth with the Windows OS, but can you see the profiles here

C:\Windows\system32\spool\drivers\color

Terrywoodenpic · 27 Jan 2018

PhilH04 said:
Like I say I am a bit out of my depth with the Windows OS, but can you see the profiles here

C:\Windows\system32\spool\drivers\color

Thank I have had a look at that list. and there are no obvious Huey entries there. ( in fact no new recent files at all)
So I am stumped.

sk66 · 27 Jan 2018

Terrywoodenpic said:
Thank I have had a look at that list. and there are no obvious Huey entries there. ( in fact no new recent files at all)
So I am stumped.

It could easily be that updated security settings are preventing the program from writing files... the program (or user) has to have permission to modify that folder (add files). I would also check the program setup to ensure it is set to write the files to the right location... I'm surprised you don't at least get to modify the file name at the time of save (typically name and location are user modifiable).
I'm not that familiar w/ windows anymore so I can't provide a lot of help.

Terrywoodenpic · 27 Jan 2018

sk66 said:
It could easily be that updated security settings are preventing the program from writing files... the program (or user) has to have permission to modify that folder (add files). I would also check the program setup to ensure it is set to write the files to the right location... I'm surprised you don't at least get to modify the file name at the time of save (typically name and location are user modifiable).
I'm not that familiar w/ windows anymore so I can't provide a lot of help.

Yes I do the option get to modify the file name which it accepts and it says it has completed the calibration. However nothing in fact changes when I operate the before and after buttons, nor has the screen changed. previously all these things worked.

PhilH04 · 27 Jan 2018

Terrywoodenpic said:
Yes I do the option get to modify the file name which it accepts and it says it has completed the calibration. However nothing in fact changes when I operate the before and after buttons, nor has the screen changed. previously all these things worked.

It sounds as if the software is not saving the profile to the correct location, or indeed not saving it at all... Racking my brain back to Windows days, is the software installed as an administrator? I recall a number of years back having trouble with Gretag MacBeth software that would install but needed to be installed with administrator rights for it to save the profile.

dave.hallett · 27 Jan 2018

Oh yes, that's a good point. Try running the calibration program as admin (right click the executable, run as administrator). Or log in as an admin and proceed from there (although colour profiles may be saved per user, so if it works, you will probably still have to apply the profile manually when logged in as a normal user).

Terrywoodenpic · 28 Jan 2018

dave.hallett said:
Oh yes, that's a good point. Try running the calibration program as admin (right click the executable, run as administrator). Or log in as an admin and proceed from there (although colour profiles may be saved per user, so if it works, you will probably still have to apply the profile manually when logged in as a normal user).

I have been running as admin but no joy.

Terrywoodenpic · 28 Jan 2018

PhilH04 said:
It sounds as if the software is not saving the profile to the correct location, or indeed not saving it at all... Racking my brain back to Windows days, is the software installed as an administrator? I recall a number of years back having trouble with Gretag MacBeth software that would install but needed to be installed with administrator rights for it to save the profile.

I agree it seems to be a saving problem of some sort. But I did install it as an administrator. .?

Terrywoodenpic · 31 Jan 2018

SOLVED the problem .....

I bought a ColorMunki Display from the For sale forum... and it works just fine on my computer.

I suspect Microsoft has done something in their many security updates, that was preventing the Huey pro working correctly.
There might be a fix but the Huey pro is no longer supported.