Sale of goods act

Grandslammer

Grandslammer

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There was an item on this evening's 'One Show' which referred to the upto six years/5 in Scotland, to make a claim on faulty goods
This has now spurred me on again to try and get my Sony PS3 40 gig repaired or replaced,which although visibly in mint condition,has packed up after only 15 months
The retailer,as did the one on the show,passed the buck back to the manufacturer
Anyone else had any experiences with the upto 6 years claim ?
 
not for 6 years no, they normally fob you off after 12 months...i saw that too, if you bought from Game, id go for it!
 
It may be the law, but you'll have a fight on your hands getting any retailer or manufacturer to just roll over and pay up - probably take you another 15 months to even get them to admit there's a fault :lol:
 
My PS3 packed up after 14 months, called sony and was offered a replacement free of charge.
 
I thought warranties were actually for 24 months but most people are under the impression it is only for 12 months.
 
Depends on the warranty. The issue here is the Sale of Goods Act. Under the act goods can be expected to last a reasonable period of time. This is different for different items. A carton of milk is expected to last a different period of time to a car.

If the goods are faulty you have 6 years from purchase or 5 years from the date of discovery (in Scotland) as the upper time limit for taking the issue to court to seek damages. It's not an automatic "Product x lasted me less than 6 years, give me a new one."
 
remember that you may be expected to contribute for 'betterment' and/or not get a new one of something that has lasted 3 years.

But in the case of a ps/3 that has failed so quickly I would def go for it. Talk to sony first (because if they will replace it is the easiest fix) if not then talk to trading standards/cab to get the low down and then issue a small claims court thingy online.
http://www.hmcourts-service.gov.uk/infoabout/claims/index.htm
 
There is a very helpful government fact sheet on the Sale of Goods Act here.

The difficulty that you will have, is that the onus falls to you to prove that the goods were inherently faulty and that the failure is not a result of misuse or wear and tear.

However, from personal experience it is possible to get a replacement this way.

Don't get fobbed off and be persistent.
It's also best to contact the retailer's head office, rather than going into the local branch. Most sales staff on the shop floor don't have a clue about the Sale of Goods Act or their obligation under it.
I'd only go the small claims route as a last resort . . . keeping on to the retailer and letting them know that you're aware of your rights will usually pay off in the end.
 
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Any warranty given by a manufacturer is in addition to your statutory rights under the SOG act not instead of, it's usually a marketing ploy.
BTW if you bought with a credit card or a credit agreement/finance then you have additional rights against them under the Consumer Credit act.
Put everything in writing/email, check 'Which' for letter templates and don't leave it to long as the EU have something on the table that might put us all in a worse position if passed.
 
Glad I took the advice offered on the 'One Show' and here....sent off one of their suggested letters to the retailer,had a couple of quick phone calls with them and 3 weeks after starting the process,I have today been given a brand new replacement PS3 :thumbs:
 
Grandslammer said:
Glad I took the advice offered on the 'One Show' and here....sent off one of their suggested letters to the retailer,had a couple of quick phone calls with them and 3 weeks after starting the process,I have today been given a brand new replacement PS3 :thumbs:
Click to expand...

Good result. It isn't "reasonable" to spend £300 on a PS3 (or whatever they cost these days) and expect it to only last 14 months.
 
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