Required for UK warranty

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Nettle573

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Jennifer
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Hi all

I wasn't really sure where to stick this, but i see it being asked quite often so while looking for a camera to buy I phoned cannon and was told the following was requited for a Cannon UK warranty.

- Proof of purchase must have a UK address (yours and theirs)
- How much you paid for the item in £
- Date of the purchase
- Name of the item

This applies to all Cannon photography equipment.

Hope that's of some help!

I've also emailed Nikon, I'll add what they require when they get back to me.

Prehaps worth sticking somewhere? :nuts:

Regards
Jen
 
Is this UK warranty or EU warranty? UK warranties come under EU warranties now I believe and it actually depends on when you send it for repair what info they require in my experience.
 
Good point. I asked about UK warranty so I'm going on that.
 
This is just standard warranty information for most manufacturers, pretty common knowledge really.
I think you mean Canon though, not cannon. ;)
 
Soda Farl said:
What a terribly ignorant post.
Click to expand...

Ignorant? No.
I've known this information for years so my post isn't ignorant. Ignorant would mean that the post/ poster was lacking in knowledge, which I'm not.
My entire post is true and factual, just because you don't like my post doesn't mean its ignorant. :)
 
Nettle573 said:
Hi all

I wasn't really sure where to stick this, but i see it being asked quite often so while looking for a camera to buy I phoned cannon and was told the following was requited for a Cannon UK warranty.

- Proof of purchase must have a UK address (yours and theirs)
- How much you paid for the item in £
- Date of the purchase
- Name of the item

This applies to all Cannon photography equipment.

Hope that's of some help!

I've also emailed Nikon, I'll add what they require when they get back to me.

Prehaps worth sticking somewhere? :nuts:

Regards
Jen
Click to expand...

Thanks for posting - it should clear the mist regarding items purchased from places like HDEW :thumbs:

Al
 
Nettle573 said:
Hi all

I wasn't really sure where to stick this, but i see it being asked quite often so while looking for a camera to buy I phoned cannon and was told the following was requited for a Cannon UK warranty.

- Proof of purchase must have a UK address (yours and theirs)
- How much you paid for the item in £
- Date of the purchase
- Name of the item

This applies to all Cannon photography equipment.
Click to expand...

I'm pretty sure you are wrong on both bold points, for a start Canon operate a European warranty service, so there is no need for UK proof of purchase, it can be from any European Union retailer.

Phoning a retailer/manufacturer is a pretty good way of getting wrong information.

EWS warranty country list
http://www.canon.co.uk/Support/Consumer_Products/EWS_Members_List.aspx

Austria Website http://www.canon.at/Support/consumer_products/index.aspx
Helpdesk 810081009
Belgium (Dutch) Website http://nl.canon.be/Support/consumer_products/index.aspx
Helpdesk 02 6200197
Belgium (French) Website http://fr.canon.be/Support/consumer_products/index.aspx
Helpdesk 02 6200197
Belgium (German) Website http://www.canon-europe.com/Support/consumer_products/index.aspx
Helpdesk 02 6200197
Bulgaria Website http://www.canon.bg/
Helpdesk service@canon.bg
+35928079260
Cyprus Website http://www.demstargroup.com
Helpdesk Support_Nic@demstargroup.com
(+357 2) 274 2222
Czech Republic Website http://www.canon.cz/Support/consumer_products/index.aspx
Helpdesk +420296335619
Denmark Website http://www.canon.dk/Support/consumer_products/index.aspx
Helpdesk 70 20 55 15
Estonia Website http://www.overall.ee
Helpdesk overall@overall.ee
+372 630 0500
Finland Website http://www.canon.fi/Support/consumer_products/index.aspx
Helpdesk 020 366 466
France Website http://www.canon.fr/Support/consumer_products/index.aspx
Helpdesk 170480500
Germany Website http://www.canon.de/Support/consumer_products/index.aspx
Helpdesk 069 2999 3680
Greece Website http://www.intersys.gr
Helpdesk intersys@intersys.gr
210 9554000
Hungary Website http://www.canon.hu/Support/consumer_products/index.aspx
Helpdesk 612355315
Iceland Website http://www.canon.nyherji.is
Helpdesk (354)5697760
Ireland Website http://www.canon.ie/Support/consumer_products/index.aspx
Helpdesk (353) 1890 200 563
Italy Website http://www.canon.it/Support/consumer_products/index.aspx
Helpdesk 848 800 519
Latvia Website http://www.ibs.canon.lv
Helpdesk info@ibs.canon.lv
+371 67 20 40 80
Lithuania Website http://www.sergita.lt
Helpdesk csc@sergita.lt
+370 (5)2756629
Luxembourg (French) Website http://www.canon.lu/Support/consumer_products/index.aspx
Helpdesk 27 302 054
Luxembourg (German) Website http://www.canon-europe.com/Support/consumer_products/index.aspx
Helpdesk 27 302 054
Malta Website http://www.pcutajar.com.mt
Helpdesk P. Cutajar &Co.Ltd
(+356) 21 447678
Norway Website http://www.canon.no/Support/consumer_products/index.aspx
Helpdesk 23 50 01 43
Poland Website http://www.canon.pl/Support/consumer_products/index.aspx
Helpdesk 225834307
Portugal Website http://www.canon.pt/Support/consumer_products/index.aspx
Helpdesk (+351) 214245190
Romania Website http://www.canon.ro
Helpdesk cristian.dorobantu@crisprofessionalservices.ro
+402 13246281
Slovakia Website http://www.canon.sk/Support/consumer_products/index.aspx
Helpdesk (+421)250 102 612
Slovenia Website http://www.3a-servis.si
Helpdesk (+386 1) 546 1000
Spain Website http://www.canon.es/Support/consumer_products/index.aspx
Helpdesk 901 900 012
Sweden Website http://www.canon.se/Support/consumer_products/index.aspx
Helpdesk 08 519 923 69
Switzerland (French) Website http://fr.canon.ch/Support/consumer_products/index.aspx
Helpdesk 0848 833 838
Switzerland (German) Website http://de.canon.ch/Support/consumer_products/index.aspx
Helpdesk 0848 833 838
Switzerland (Italian) Website http://www.canon-europe.com/Support/consumer_products/index.aspx
Helpdesk 0848 833 838
The Netherlands Website http://www.canon.nl/Support/consumer_products/index.aspx
Helpdesk 020 7219 103
UK Website http://www.canon.co.uk/Support/consumer_products/index.aspx
Helpdesk 0844*369 0100
Click to expand...
 
Last edited:
Not all Canon products sold in UK are European sourced. Some are sourced in USA - by Kerso for example. His website states:

Canon products have a 1 year Canon USA warranty valid in all of Europe with UK invoice provided.

Al
 
Al1944 said:
Not all Canon products sold in UK are European sourced. Some are sourced in USA - by Kerso for example. His website states:

Canon products have a 1 year Canon USA warranty valid in all of Europe with UK invoice provided.

Al
Click to expand...

Good point, while I think the OP was well intentioned they were a little naive in believing official guidance would be accurately obtained with a telephone call. In most offices it's the most junior staff member who gets lumbered with these sort of enquiries, and rather than look ignorant they make up something that sounds plausible.
 
Mandoo said:
Ignorant? No.
I've known this information for years so my post isn't ignorant. Ignorant would mean that the post/ poster was lacking in knowledge, which I'm not.
My entire post is true and factual, just because you don't like my post doesn't mean its ignorant. :)
Click to expand...

You may be ignorant of the definition of ignorant!

The pertinent definition:-
ig·no·rant
adjective /ˈignərənt/ 

Lacking knowledge or awareness in general; uneducated or unsophisticated
- he was told constantly that he was ignorant and stupid

Lacking knowledge, information, or awareness about something in particular
- they were ignorant of astronomy

Discourteous or rude
- this ignorant, pin-brained receptionist

Easily angered
- I is an ignorant man—even police don't meddle with me
​

:)
 
Mandoo said:
Ignorant? No.
I've known this information for years so my post isn't ignorant. Ignorant would mean that the post/ poster was lacking in knowledge, which I'm not.
My entire post is true and factual, just because you don't like my post doesn't mean its ignorant. :)
Click to expand...

And another one you really have a terrible attitude fella.


Rapscallion said:
You may be ignorant of the definition of ignorant!

The pertinent definition:-
ig·no·rant
adjective /ˈignərənt/ 

Lacking knowledge or awareness in general; uneducated or unsophisticated
- he was told constantly that he was ignorant and stupid

Lacking knowledge, information, or awareness about something in particular
- they were ignorant of astronomy

Discourteous or rude
- this ignorant, pin-brained receptionist

Easily angered
- I is an ignorant man—even police don't meddle with me
​

:)
Click to expand...

:lol:
 
I thought the higher priced lenses were covers by an international guarantee.
 
Every item I have (camera or lens) has had its serial number entered onto the Canon CPS site and has been 'covered' irrespective of where/when it was bought. I had a question about my 500F4ISII and the Canon rep never asked where it was bought. I personally think there is a lot of smoke and mirrors about warranties.:|
 
Terrywoodenpic said:
I thought the higher priced lenses were covers by an international guarantee.
Click to expand...

No, generally any item bought in the UK only has a uk or sometimes eu warranty. Some items sourced from the USA will have UK/EU warranty depending on paperwork as was mentioned earlier I the thread regarding the likes of Kerso.
Ultimately though it's down to the specific manufacturer and if you want to know for certain what the warranty is for anything you're looking at buying do your research first .....
 
Last edited by a moderator:
I've tidied some of the **** from this thread...keep it ON TOPIC please!
 
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