RANT: TP classifieds vs Ebay

hashcake said:
Another point I didn't clear in my orginal post was paypal withholding the payment on some items until feeback has been left.
I've read a thread on here and I know a couple of people who have had to wait 21 days before paypal released the money because the buyer did not leave feedback.
Even when the buyer had been contacted days and a couple of weeks after receiving the items, they haven't responded.
So please explain to me why people should be allowed to buy an item that they are happy with and the seller has to wait 21 days for payment?
Would any of you not be bothered to leave feedback asap if it causes a problem with the buyer accessing the funds?
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I would not sell on Ebay with those terms.

You don't go into Tesco and say - I'll pay 21 days later..

The problem is Ebay - not your buyer. As far as the buyer is concerned they have paid, they have no idea payments are held.
 
puddleduck said:
hasn't[/U] left feedback they are unsatisfied - do you follow it up to ask why not and how you can help address this?
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I've always contacted a buyer (regardless of if it was before I started only leaving feedback once they had done so) when I have not received feedback to make sure they are 100% happy with the item.
It's not every item I sell that I don't receive feedback, I currently have three I am waiting for a response and I've asked them nicely but so far no reply and no feedback.
 
puddleduck said:
I would not sell on Ebay with those terms.

You don't go into Tesco and say - I'll pay 21 days later..

The problem is Ebay - not your buyer. As far as the buyer is concerned they have paid, they have no idea payments are held.
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I totally agree with you but sometimes ebay is the only real choice for selling some items.
I would much rather sell here and cheaper (no ebay / paypal fees) but there are some things that just wont appeal.
And yes, the problem is ebay and paypal but they really don't care about the seller, proof of delivery and a couple days is long enough to show the buyer is happy.
Unless of course I am wrong and most people do go into a shop, buy and expensive electronic item them wait a few days before opening it.
 
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hashcake said:
I've always contacted a buyer (regardless of if it was before I started only leaving feedback once they had done so) when I have not received feedback to make sure they are 100% happy with the item.
It's not every item I sell that I don't receive feedback, I currently have three I am waiting for a response and I've asked them nicely but so far no reply and no feedback.
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I can imagine that is annoying.

Remember its only really Ebay where you have a feedback thing. If you buy online anywhere else, you don't leave feedback for the seller. A lot of folks don't care about feedback (they may not want others to know what they are buying?) or when something arrives, they consider it done and dusted.
 
Here's a thought.

As a buyer I leave feedback based on the sellers conduct throughout the transaction. By this I means communication with me, despatch times, delivery times and packaging. If I am unhappy with any of the above I will obviously contact them - although 'communication' comes into play here.

I don't leave feedback as soon as I receive the goods - I leave feedback once a week or for times when I am not active just the next time I log in. I think that is perfectly fair and many sellers do the same.

Let me make a recommendation to you hashcake. Personally if I recieve a message form the seller a few days after the transaction thanking me for my business, saying I have been left positive feedback as a buyer and asking if I would go and rate them as a seller then there is a good chance I will do it - as will many others. If there is a way to approach the problem it is that way rather than witholding your feedback waiting for the buyer.
 
puddleduck said:
Its too simple for me as I don't understand what you are trying to say by "if its not broken dont mend it:)"?

From what I understand your policy is to only leave feedback for your buyer if your buyer is satisfied and has left if for you? Or they don't get it - correct?

So.. do you assume that if someone hasn't left feedback they are unsatisfied - do you follow it up to ask why not and how you can help address this?

BTW this isn't aimed at you - I just don't think feedback should be used in this way.
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This is pointless you wont get everyone to agree so ill see yah
 
You know, you're not oblidged to leave feedback on ebay.

I once got a neutral as a buyer (in they days where you could rate other than + ). Someone sold me something and packaged it in a way that it would get damaged. I didn't respond straight away with feedback - I usually wait til I have a few to leave if I've bought a few things, or til my hands aren't hurting too much (much easier to type LOL). Anyway, I didn't want to leave them a negative cause it was sort of fixable, so left a neutral. They left a neutral because I'd not given feedback straight away.

IMHO the "I'll leave feedback when you do!" scenario is just the same as above - so that if buyer leaves nice comments, seller will and if buyer leaves bad comments, the seller also will.
 
MagicMynx said:
You know, you're not oblidged to leave feedback on ebay.

I once got a neutral as a buyer (in they days where you could rate other than + ). Someone sold me something and packaged it in a way that it would get damaged. I didn't respond straight away with feedback - I usually wait til I have a few to leave if I've bought a few things, or til my hands aren't hurting too much (much easier to type LOL). Anyway, I didn't want to leave them a negative cause it was sort of fixable, so left a neutral. They left a neutral because I'd not given feedback straight away.

IMHO the "I'll leave feedback when you do!" scenario is just the same as above - so that if buyer leaves nice comments, seller will and if buyer leaves bad comments, the seller also will.
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I wouldnt know about that i never had a bad comment im always scrupulous about the way i describe the condition of the gear i sell my conscience wouldnt allow me to be dodgy, and i think i can safely say nobody can give me a negative comment for goods described wrongly:) As for feedback and how its given can one of you guys who say that's not how feedback is supposed to work please point me to the rule book that says we are doing it all wrong on TP:)
 
raythefab said:
I wouldnt know about that i never had a bad comment im always scrupulous about the way i describe the condition of the gear i sell my conscience wouldnt allow me to be dodgy, and i think i can safely say nobody can give me a negative comment for goods described wrongly:) As for feedback and how its given can one of you guys who say that's not how feedback is supposed to work please point me to the rule book that says we are doing it all wrong on TP:)
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so hyperthetically, if you wait until your buyer on ebay leaves you feedback before you leave them, what would you do if theyleft you neautral or negative and you couldn't resolve it?
:shrug:

IMHO if you're going to leave feedback, leave feedback. I think it's really petty when it's a case of "i will if you will" reminds me of the school playground and actually discourages me to leave feedback.
 
Feedback MAY not be mandatory but if you are a seller and paypal are holding your money until the buyer sends positive feedback (another paypal peeve of mine) then I would think it is pretty bloody important.
 
MagicMynx said:
so hyperthetically, if you wait until your buyer on ebay leaves you feedback before you leave them, what would you do if theyleft you neautral or negative and you couldn't resolve it?
:shrug:

IMHO if you're going to leave feedback, leave feedback. I think it's really petty when it's a case of "i will if you will" reminds me of the school playground and actually discourages me to leave feedback.
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Ive never said i will if you will and as for ebay and paypal never use it never will so cant comment:)
 
Has anybody answered the question yet..

The question being avoided by sellers with holding feedback is -

The buyer has paid the correct amount in the time suggested, what additionally to that do they need to do to get feedback ?

The answer is nothing, the seller should give feedback as soon as the buyer has paid.
I'm not giving feedback to a seller who waits for me, I did my bit and the suspicion or suggestion that all is not well, the seller infers by not leaving feedback, gets right up my arse, so they get non, hence this thread.

I'm afraid, as an Ebay seller, you have to go the extra mile these days..

Its not rocket science, sellers are buyers too aren't they
 
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chameleon said:
Feedback MAY not be mandatory but if you are a seller and paypal are holding your money until the buyer sends positive feedback (another paypal peeve of mine) then I would think it is pretty bloody important.
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Well acording to the responses here, it's not the buyers fault that paypal withhold the payment and I agree.
However the fact remains that if a buyer can't be arsed to leave feedback, the seller has to wait 21 days before they can have the funds released.
Ok so some buyers might not even be aware of this but I mention previously, when sellers have asked buyers to leave feedback and explained about paypal withholding the money, then the can't be arsed to leave feedback is totally wrong and unfair.
However, I would also argue that everyone received an email explaining this new policy so there is no reason for ignorance from a buyer.
I bought a lens from ebay and I knew paypal where withholding the funds.
The day it arrived I tested the lens and left the seller feedback within a few hours.
I was a happy punter and I wanted the seller to be able to have access to the funds.
No one has the right to cause inconvinience to another person if they are happy with the goods when they can help the seller overcome paypals stupid policy.
 
joxby said:
I'm afraid, as an Ebay seller, you have to go the extra mile these days
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If I had a penny for the amount of so called businesses on ebay who can't even be bothered to inform me that the item has been sent or even give me a tracking number, I'd be a rich man.
I've also had this from private sellers as well.
Yet whenever I sell an item, as soon as I have received the payment, I contact the seller and thank them and explain that the item will be sent the following day (obviously not on a sunday) and I will also inform them that I will give them the tracking number.
Once it's sent I send another message of confirmation and also the the tracking number.

Most of the time I don't get a reply but this is fine as they give positive feedback for my comms.
I think it's fair to say that I do go the extra mile when selling.
Marcel also made a valid point about feedback.
Personally I don't want someone leaving me negative feedback because the delivery company screwed up or an item has suffered from transit damage and the not given the seller a change to resolve it.
I'm sure I'm not the only who has seen a seller leave positive only to be left unfair negative feedback because the buyer can't be bothered communicate before leaving negative feedback.

I once won an Xbox 360 game only to have the seller reverse the paypal payment because he wasn't happy with the amount it sold for.
I left him negative feedback after I had tried to resolve the issue and even offered to pay him more.
He also left me negative feedback rather than be a man and admit he had made a mistake.
My previous employer gave up selling on ebay because it wasn't worth the hassle.
I'm not saying every ebay user is the same but when both parties are happy, surely this is the when both parties should leave feedback.
 
You don't go the extra mile, your a half mile short.
The balance of power has shifted on Ebay, if you think the buyer and seller have an equal responsibilities, you are mistaken, its all on the seller.
Its crap I know, but gone are the days when Ebay business was like a local rag classified ads deal.

Personally, I wouldn't sell anything there I couldn't afford to lose, your previous employer had the best idea, it really isn't worth the aggro unless you are big enough to absorb it.
 
I used to buy and sell quite a lot on Ebay and it was fun. It has changed a lot now, new rules that I do not agree with, and a few other things. I don't sell things on there any more. The only things I buy now are local to me, and I collect and pay cash.
 
hashcake said:
I'm not saying every ebay user is the same but when both parties are happy, surely this is the when both parties should leave feedback.
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Or do what an increasing number of sellers are now doing which amounts to nothing short of blackmail .... "Once your item arrives in satisfactory condition, please leave feedback for
me. I will do the same for you."

My money arrives in satisfactory condition ... Doesn't it?

If I was to sell anything on ebay I would need to be prepared to have to wait for 30 days to get my money, It's the rules!

I would not hedge my bets and use the feedback system as a bargaining chip after the sale.
 
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