Hi All,
Last month I decided to purchase a refurbished Canon 50d from the Canon eBay outlet. Paid for the item on the 5th May and it arrived 5 days later on the 10th May via courier. Opened up the box and got the camera out (brand new, very impressed) put the battery in it and had a play with it (worked fantastically) then the battery ran out. So got the charger out and plugged it in, no lights on the charger
Went into the manual definately should have a flashing red light when charging. Got my 350d charger and swapped the cable to make sure not a duff fuse in the plug they had sent me and the cable worked fine with my 350d charger. So 2 working cables 50d charger not working, tried both cables on 50d charger and still not working.
Time to contact Contact Canon Outlet, e-mailed them explaining the situation sat back and waited for a reply, nothing in reply for 2 days then found a phone number on the invoice sent with the camera. International number to Ireland, phoned and got a Human being and explained to him the problem (and explained I hadn't received a reply to my email) and he said absolutely fine we will get a replacement charger out to you, took the part number and serial of the faulty charger and said it will take up to 7 days for the replacement to arrive I said ok fine I will wait for it.
The following day I receive a reply to my email stating that they were sorry that the charger was faulty and I need to send everything back to them to get a refund. :bang: I then phoned again and explained to a different human being that I had phoned the previous day and spoke to someone and gave them the persons name and then had to explain the whole thing again. Second human being says, sorry it was actually me that sent that mail it's a template we use. :bonk: We are getting a replacement charger out to you. A week later and still nothing arrives.
So rather than email I decided to phone again (international call rate) and let them know that nothing has arrived. Got the same human being again and had to go through the whole thing again and explain the situation that it has now been nearly 2 weeks I have been waiting for this to be resolved and that it needs to be sorted out as I still have not been able to use the camera. Then put me on hold for 15 mins to speak to someone in the warehouse to get the replacement sent out. The 1st time it had not been actioned apparently.:bang: Was advised it would take up to another 7-10 working days to arrive. I said i am not pleased with the time frame and said it needs to be sent via courier if the item is in stock which I was advised it was. They said they would speak to the warehouse and get the item sent. I said ok fine I will wait again (I am a patient kind of guy). Another 7 days passed and still nothing, so I decided for evidential purposes that all comms should now be through e-mail, anyway sent another e-mail saying this has now taken long enough and suggested they give me a partial refund so I can go out and purchase a charger myself. 3 days later I finally get a reply to the email saying please wait 7-10 working days for the replacement charger to arrive :bang::bang::bang:
I then sent another email back to them asking them for a date when the item was supposedly shipped out to me, another 2 days for a reply to say the
item was shipped out on the 24th May and sent via Royal Mail 1st class post and that I need to wait 7-10 working days for delivery. :bang::bang::bang::bang:
I have still received nothing and decided to send them 1 more mail on Wednesday 01/06/11 explaining that if a replacement does not arrive before the end of play on Monday 13/06/11 that I will have no option but to open a PayPal dispute requesting a partial refund to go and source a replacement myself.
I have still had no reply to the mail sent to them on Wednesday and still no replacement charger now not a happy bunny, my patience has now worn thin.
I have managed to get a mate to charge the battery on a universal charger so I can test the camera and the camera works fine. I don't really want to go through the process of sending it back because I am happy with it. I have priced up a new charger and it is £50 for the official canon version.
Does anyone have any advice on what they think I should do next?
Sorry just realised I have written an essay
Last month I decided to purchase a refurbished Canon 50d from the Canon eBay outlet. Paid for the item on the 5th May and it arrived 5 days later on the 10th May via courier. Opened up the box and got the camera out (brand new, very impressed) put the battery in it and had a play with it (worked fantastically) then the battery ran out. So got the charger out and plugged it in, no lights on the charger
Went into the manual definately should have a flashing red light when charging. Got my 350d charger and swapped the cable to make sure not a duff fuse in the plug they had sent me and the cable worked fine with my 350d charger. So 2 working cables 50d charger not working, tried both cables on 50d charger and still not working. Time to contact Contact Canon Outlet, e-mailed them explaining the situation sat back and waited for a reply, nothing in reply for 2 days then found a phone number on the invoice sent with the camera. International number to Ireland, phoned and got a Human being and explained to him the problem (and explained I hadn't received a reply to my email) and he said absolutely fine we will get a replacement charger out to you, took the part number and serial of the faulty charger and said it will take up to 7 days for the replacement to arrive I said ok fine I will wait for it.
The following day I receive a reply to my email stating that they were sorry that the charger was faulty and I need to send everything back to them to get a refund. :bang: I then phoned again and explained to a different human being that I had phoned the previous day and spoke to someone and gave them the persons name and then had to explain the whole thing again. Second human being says, sorry it was actually me that sent that mail it's a template we use. :bonk: We are getting a replacement charger out to you. A week later and still nothing arrives.
So rather than email I decided to phone again (international call rate) and let them know that nothing has arrived. Got the same human being again and had to go through the whole thing again and explain the situation that it has now been nearly 2 weeks I have been waiting for this to be resolved and that it needs to be sorted out as I still have not been able to use the camera. Then put me on hold for 15 mins to speak to someone in the warehouse to get the replacement sent out. The 1st time it had not been actioned apparently.:bang: Was advised it would take up to another 7-10 working days to arrive. I said i am not pleased with the time frame and said it needs to be sent via courier if the item is in stock which I was advised it was. They said they would speak to the warehouse and get the item sent. I said ok fine I will wait again (I am a patient kind of guy). Another 7 days passed and still nothing, so I decided for evidential purposes that all comms should now be through e-mail, anyway sent another e-mail saying this has now taken long enough and suggested they give me a partial refund so I can go out and purchase a charger myself. 3 days later I finally get a reply to the email saying please wait 7-10 working days for the replacement charger to arrive :bang::bang::bang:
I then sent another email back to them asking them for a date when the item was supposedly shipped out to me, another 2 days for a reply to say the
item was shipped out on the 24th May and sent via Royal Mail 1st class post and that I need to wait 7-10 working days for delivery. :bang::bang::bang::bang:
I have still received nothing and decided to send them 1 more mail on Wednesday 01/06/11 explaining that if a replacement does not arrive before the end of play on Monday 13/06/11 that I will have no option but to open a PayPal dispute requesting a partial refund to go and source a replacement myself.
I have still had no reply to the mail sent to them on Wednesday and still no replacement charger now not a happy bunny, my patience has now worn thin.
I have managed to get a mate to charge the battery on a universal charger so I can test the camera and the camera works fine. I don't really want to go through the process of sending it back because I am happy with it. I have priced up a new charger and it is £50 for the official canon version.
Does anyone have any advice on what they think I should do next?
Sorry just realised I have written an essay
. So I am prepared for a big bill but just how much is yet unknown.
