Problem with HP OMEN 16

Lemaildetom

Lemaildetom

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thomas
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I had problem with my old laptop so bit the bullet and bought a second hand omen 16 with these specs:

AMD Radeon RX 6600X (8GB)
AMD Ryzen 7 5800H
16GB ram

I'm having problem in Lightroom.
I've update all I can and including the OMEN gaming hub which I found is a rubbish bit of software.

It's very unstable and often lightroom is super slow. When cropping it shows the previous image and I need to close lightroom and start it again.
In preference it says problem with graphic card make sure it is up to date.

Any idea what I should do? It was a clean install of windows 11 home, should I try installing it all again?
 
When you say updated all that you can........did you update the GPU driver?

It has been a very long time since I used LR but IIRC it can be sensitive to the preferences settings especially cache size? Wrong settings can affect speed & performance markedly.


PS as for installing games related software.......seems counterintuitive if your primary usage is image post processing.

PPS as it is a laptop what size is the HDD or SSD and how much free space does it have?
 
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Thanks,

To answer your question, my new laptop's SSD is 500GB, and it has 250GB of free space.
In my old laptop, I have a 2TB drive, which I hope to transfer to a new one when I no longer need the old one.

It's been going horribly wrong to be honest what was a little unstable is now total garbage. Lightroom does not crash as such but it stop working cropping / zooming / filter unresponsive...
Pretty angry when the new laptop was supposed to be a saviour and turn out to be even more problem.

What I will try next:
- Remove lightroom
- Switch to safe mode run DDU to delete all AMD drivers
- Reinstall lightroom and AMD software and OMEN software
- Hope for the best
 
Lemaildetom said:
Thanks,

To answer your question, my new laptop's SSD is 500GB, and it has 250GB of free space.
In my old laptop, I have a 2TB drive, which I hope to transfer to a new one when I no longer need the old one.

It's been going horribly wrong to be honest what was a little unstable is now total garbage. Lightroom does not crash as such but it stop working cropping / zooming / filter unresponsive...
Pretty angry when the new laptop was supposed to be a saviour and turn out to be even more problem.

What I will try next:
- Remove lightroom
- Switch to safe mode run DDU to delete all AMD drivers
- Reinstall lightroom and AMD software and OMEN software
- Hope for the best
Click to expand...
As I mentioned above, if you are using the laptop primarily for LR and the OMEN 'software' is entirely aimed at gaming.....were I in your shoes I would not install the latter, unless parts of it are driver related specific to the laptop???

In other words avoid any bloatware and if there is a conflict hold off to eliminate it from the equation.
 
It seems that the OMEN GAMING HUB controls power modes, keyboard lighting and fan speed options.
I will potentially take it away. I like the lit up keyboard but I'd rather a working laptop if it comes to this.

Lightroom seems ok now and display the graphics card as compatible and working in preferences but only time will tell if it plays up.

But now two new issues
- lost 4k screen resolution down to HD and greyed out
- crackling speaker
Both were fine before.

I've joined HP forum and hopefully can get a bit of support there.
What a mess!
 
Lemaildetom said:
It seems that the OMEN GAMING HUB controls power modes, keyboard lighting and fan speed options.
I will potentially take it away. I like the lit up keyboard but I'd rather a working laptop if it comes to this.

Lightroom seems ok now and display the graphics card as compatible and working in preferences but only time will tell if it plays up.

But now two new issues
- lost 4k screen resolution down to HD and greyed out
- crackling speaker
Both were fine before.

I've joined HP forum and hopefully can get a bit of support there.
What a mess!
Click to expand...
Re: have you installed the up to date graphics driver? To ensure/see the 4K option as available?
In audio settings there are (sometimes?) different choices of "type" and if so check each one to see if that changes the quality that you are experiencing?
 
From what I can see, I am unable to download an individual driver, but I can only install the AMD Adrenalin software (version 25.9.1, the latest stable version; version 25.9.2 is not fully tested). Then the software tells me all drivers are up to date.
Feeling really stressed about this. I really need this new laptop to work but my computer skills are limited!
 
I am non too au fait with the AMD systems.

FWIW
Here is Adobe's own page about optimising LightRoom, there may be some useful insights.

You mentioned you bought it secondhand, if you cannot get LR to run in a stable manner then I wonder if, unless you can find a friendly PC guy/ firm to do a thorough troubleshoot on the laptop? To get a refund and look again at finding an alternative laptop.

From my perspective, I would not buy a computer whose intended use is aimed at gaming.

I am not sure what else to suggest but sincerely hope you do end up unstressed and with a newer laptop that just "works".
 
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My image processing base unit is not *very* different in outline: AMD Ryzen 7 3800X 8-Core Processor, RX6600XT, 32GB RAM. I'm using the same driver version as you with Adrenalin software.

What else is running at the same time? AV software, streaming, other background tasks? What do you see if you open task manager (ctrl/alt/delete task manager from the dropdown menu) - CPU and memory, apps and background processes?
 
Ok, on my way to work in a minute. A bit of positive improvement let's hope it last!
I have force to reinstall win 11 24h2 (repair) and it seem to have gain back it's screen resolution and so far the sounds seems better again.

I really hope it is better now! But don't have the time to try.

To answer the question to why a gaming laptop it's just for the specs, decent screen with good colours, good CPU and good GPU at a very attractive price compare to normal laptop. Also a supposedly very good cooling system and access to component such as RAM, SSD fairly easy... Might be a mistake but for the same price other laptop really didn't have these specs and often a rubbish screen which was the reason to get this over another one.
 
There's a lot of cross-over between the needs of gaming and photo-editing, so it's a reasonable choice.
 
Still no luck, I cannot be in Lightroom for 5 minutes without it crashing. I'm trying to get in touch with support from Adobe but cannot see how to speak/phone/contact a real person.
 
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