Any recommendations for personalised usb drives? looked at flashbay but got no reply so looking elsewhere
How did you contact them? By email?
If you got no reply from them, I would suggest a follow up letter, I really meant old fashion postal letter, neatly typed.
If they are a proper business, they would have business ethics and professionalism to respond.
Don't forget that while email is fast and cheap (ie: no postage stamp), it can get hacked, deleted, send into junk folder by anti-spam software, missed (because the company gets something like hundreds of email from other customers and they didn't read all the incoming email in their Inbox), your own email services mistakenly thinks their reply to you is spam, so your own email services sends it into your own junk email folder.
You'll be surprised to find that sometimes it works. I often send email, wait, heard nothing, then chose to write a formal letter and post it, get a reply with some kind of "We checked our email, we did not get your email. We are sorry about this. How may we help you?" (They want to make up to you or fear losing another new would-be customer.)