Patient confidentiality?

beyond the blue

beyond the blue

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Neil
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I received a phone call yesterday afternoon from a lady asking if I was a relative of ****** ****** when I answered yes, can I help you, she revealed she was phoning from my doctor's surgery and she has been trying all day to ring ****** ****** to book them in for, and at this point she went into detail of a very personal matter and asked me if I could I ask the relative to contact the surgery please. The relative in question is in their 40s and hasn't lived with me for over 15 years. Surely that must be wrong???
 
beyond the blue said:
I received a phone call yesterday afternoon from a lady asking if I was a relative of ****** ****** when I answered yes, can I help you, she revealed she was phoning from my doctor's surgery and she has been trying all day to ring ****** ****** to book them in for, and at this point she went into detail of a very personal matter and asked me if I could I ask the relative to contact the surgery please. The relative in question is in their 40s and hasn't lived with me for over 15 years. Surely that must be wrong???
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Yes it is. Speak to the practice manager.
 
beyond the blue said:
I received a phone call yesterday afternoon from a lady asking if I was a relative of ****** ****** when I answered yes, can I help you, she revealed she was phoning from my doctor's surgery and she has been trying all day to ring ****** ****** to book them in for, and at this point she went into detail of a very personal matter and asked me if I could I ask the relative to contact the surgery please. The relative in question is in their 40s and hasn't lived with me for over 15 years. Surely that must be wrong???
Click to expand...
By inference you are 'seen' or been listed as a secondary contact number. But to have disclosed personal/confidential data is a breach of data protection/GDPR.

As for whether you should still be recorded as a point of contact, that is a separate issue to resolve!
Tigger.ufo said:
Yes it is. Speak to the practice manager.
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Agreed, the line manager responsible for Data Protection needs to be notified about this asap, as G*d knows who else's data s/he has breached! :(
 
Sounds like a typical case of poor training.

My experience of practice receptionists has seldom been happy and I think this is largely down to poor selection and poor training. Neil's example is, perhaps, an extreme one but sad to say, it doesn't surprise me. :(
 
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