Pat on the back for Currys

[Tringa]

I ordered a new monitor and paid £3.95 for it to be delivered last Friday. Within an hour of the order being placed Currys emailed to say they could not deliver until this Monday so I asked for the £3.95 to be refunded.

I asked for the refund to be transfered to my VISA account and said I did not want a credit note/gift card etc.

Currys credited £0.53 to the VISA account and said they would send me a Currys Gift Card for £3.42. I could not work out why they had split it that way but was more annoyed by the gift card at all. I'd be stuck with having to spend some of the money for the next day delivery in Currys when the fault was theirs.

The gift card arrived this morning and I was getting ready to have a go at them when Currys 'phoned me. Apologised for the missed delivery, explained the split of the refund was to reflect that the majority of the payment for the monitor came from vouchers I'd gained using my VISA card. They said they could not do anything about it as it was the way their system worked. I was about to tell them this wasn't acceptable when they asked if they could send me another gift card for £10 as recompense for the missed delivery and them not being able to make the full refund to my VISA account.

OK I'll still have to use it in Currys but I'm a few quid up.

Dave

 

[scottduffy]

I have worked in customer service for years and it's so easy to provide good service like this which is why it makes it all the more baffling when companies provide poor service. As you say you paid most by vouchers so this is fair enough.

 

[Tringa]

I have worked in customer service for years and it's so easy to provide good service like this which is why it makes it all the more baffling when companies provide poor service. As you say you paid most by vouchers so this is fair enough.

I too cannot understand it when companies are reluctant to make the effort.

Years ago a small fan failed on the motherboard of a PC I had. I contacted the retailer who wanted me to remove the fan, send it back to them and if it was defective they would replace it. I thought that was over the top, considering the fan was probably only a couple of quid. Mrs Tringa ran ASUS (the motherboard manufacturer). They said, "We'll send you another one, just throw the old one away".

Dave

 

[scottduffy]

I too cannot understand it when companies are reluctant to make the effort.

Years ago a small fan failed on the motherboard of a PC I had. I contacted the retailer who wanted me to remove the fan, send it back to them and if it was defective they would replace it. I thought that was over the top, considering the fan was probably only a couple of quid. Mrs Tringa ran ASUS (the motherboard manufacturer). They said, "We'll send you another one, just throw the old one away".

Dave

And years later their name is being praised on a forum for all to see for the sake of a few quid. Customer service is certainly not difficult to master but some firms make it seem so.

 

[jonbeeza]

A nice little result from Currys, very nice of them.