erding
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Background is at the end of June I ordered some bits from RRS in the States. The order was sent to me, by US mail. On 11 July got a letter from Parcel Force asking for some import charges and handling fee to be paid. Went online to the Parcelforce website, entered the reference number from their letter, paid the charges and had a email reply saying that the order would be delivered on 14 July. So far so good. 
Waited in all day 14 July and - you guessed nothing. Called the delivery depot who advised that they had not received it yet from Coventry. When asked when it would be delivered the reply was 'don't know yet'. 4 days later, after numerous telephone calls to them, the Manager at the local depot finally confirmed them they had not had the parcel delivered to them but also it could not be traced in Coventry. She would however be sending me via email a claim form which I should pass to the supplier so that they could instigate a claim.
At the same time I was assured that despite the initial letter, claim form, and payment receipt all coming with ParcelForce letter heading the fault was not within ParcelForce but UK Customs. When asked about the charge I had paid I was advised that this would be refunded back to my credit card.
I sent RRS, explained what had happened, and they replaced the order at no additional cost but sent via UPS as they were not keen to resend using ParcelForce.
48 hours later the order was in my hands and I was a happy bunny - paying a 2nd import duty and VAT was annoying but well ParcelForce was refunding the original charges.
End of matter :nono: 22nd August, got a letter from ParcelForce asking for Import charges and handling Fee to be paid. Whilst the charge amount was the same as I had previously paid the reference number was different and I had no more overseas orders coming in to me. I therefore disregarded this letter.
A few days later I received my credit card statement. On it was the original import charges showing as being paid to Parcelforce but as for the refund :nono: I therefore advised the card company regarding that charge, explained what happened, and they have credited that charge back to my account.
End of matter :nono: Yesterday received a letter from ParcelForce, advising that if I did not pay the required charge the item would be returned to the sender. The reference number was yet another one but the amount was as the original.
I telephoned them to query the letter, was told that the 3rd reference number was wrong but the 2nd number was correct and on further checking was able to confirm that this related to the original reference number and I was asked how did I want to pay the charges.
I asked to speak to the depot manager who had dealt with the original missing package who, on reminding her of the original issue and on her checking her notes, confirmed that the charges had been paid and asked when did I want it delivered.
As I had also explained that the supplier had already replaced the order I was advised that the order would be returned back to RRS as I had refused to accept delivery. In addition I was advised that despite the original order have been lost, 3 different reference numbers for the consignment being issued this problem was nothing to do with ParcelForce. Additionally I was advised that I should claiming the import charges back from RRS as they had placed a claim for the missing order.
Again even though this charge was originally paid to ParcelForce it was nothing to do with them.
Therefore this little rant is how ParcelForce manage to misplace the consignment for several weeks and claim it is nothing to do with them. :bang:
Waited in all day 14 July and - you guessed nothing. Called the delivery depot who advised that they had not received it yet from Coventry. When asked when it would be delivered the reply was 'don't know yet'. 4 days later, after numerous telephone calls to them, the Manager at the local depot finally confirmed them they had not had the parcel delivered to them but also it could not be traced in Coventry. She would however be sending me via email a claim form which I should pass to the supplier so that they could instigate a claim.
At the same time I was assured that despite the initial letter, claim form, and payment receipt all coming with ParcelForce letter heading the fault was not within ParcelForce but UK Customs. When asked about the charge I had paid I was advised that this would be refunded back to my credit card.
I sent RRS, explained what had happened, and they replaced the order at no additional cost but sent via UPS as they were not keen to resend using ParcelForce.
48 hours later the order was in my hands and I was a happy bunny - paying a 2nd import duty and VAT was annoying but well ParcelForce was refunding the original charges.
End of matter :nono: 22nd August, got a letter from ParcelForce asking for Import charges and handling Fee to be paid. Whilst the charge amount was the same as I had previously paid the reference number was different and I had no more overseas orders coming in to me. I therefore disregarded this letter.
A few days later I received my credit card statement. On it was the original import charges showing as being paid to Parcelforce but as for the refund :nono: I therefore advised the card company regarding that charge, explained what happened, and they have credited that charge back to my account.
End of matter :nono: Yesterday received a letter from ParcelForce, advising that if I did not pay the required charge the item would be returned to the sender. The reference number was yet another one but the amount was as the original.
I telephoned them to query the letter, was told that the 3rd reference number was wrong but the 2nd number was correct and on further checking was able to confirm that this related to the original reference number and I was asked how did I want to pay the charges.
I asked to speak to the depot manager who had dealt with the original missing package who, on reminding her of the original issue and on her checking her notes, confirmed that the charges had been paid and asked when did I want it delivered.
As I had also explained that the supplier had already replaced the order I was advised that the order would be returned back to RRS as I had refused to accept delivery. In addition I was advised that despite the original order have been lost, 3 different reference numbers for the consignment being issued this problem was nothing to do with ParcelForce. Additionally I was advised that I should claiming the import charges back from RRS as they had placed a claim for the missing order.
Again even though this charge was originally paid to ParcelForce it was nothing to do with them.
Therefore this little rant is how ParcelForce manage to misplace the consignment for several weeks and claim it is nothing to do with them. :bang:
spot on!!