Panamoz Warranty?

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Broric

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Does anyone know what's covered by Panamoz's warranty?

My 70D (about a year old) just died and I think it was shutter related as the shot before it did had a big black bar across it. It now just gives a "20" error code when turning off/on.

I've no idea if a warranty would cover this and in particular Panamoz's warranty. Anyone any ideas?
 
You could ask panamoz, no problem asking. If it is the shutter that's failed I would think it wouldn't be covered by any warranty but then again if it's only a year old and not done many activations (not in tens of thousands) you be able to get panamoz/canon to do it a gesture of goodwill.

The shutter rating is a mean time to failure, some with get as high as that, some beyond it and some quite low. What is your shutter count?
 
A quick google and found this on canon uk

Err 20
Description:

A malfunction with the mechanical mechanism has been detected.

Resolution:

  1. Turn the power off and remove then re-install the battery.
  2. Turn the power on again.
If the above solution has not resolved your error, please contact your nearest Canon authorised service facility using the link at the top of the page.
 
Thanks :-)

How do I check the shutter account? It gives that error code when turned on and I can't access any menus.

I assumed that being a grey import, Canon was probably the last option?

I've also got my camera stuff covered under the house insurance but again, I need to contact them to see if it'd be covered. I was thinking the order should be Panamoz -> House Insurance -> Canon.
 
Yes, contact Panamoz first.
 
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I imagine it will be covered by Panamoz (assuming they offer a 3 year warranty like they do for other cameras). Panamoz customer service is excellent so I expect that they will possibly just send you a new one
 
It'll certainly not be covered under your house insurance and I can't see Canon UK repairing it under warranty or offering any goodwill gesture as they never sold it in the first place.

Bit of a bummer I know but it is the risk with buying an Import.
 
admirable said:
It'll certainly not be covered under your house insurance and I can't see Canon UK repairing it under warranty or offering any goodwill gesture as they never sold it in the first place.

Bit of a bummer I know but it is the risk with buying an Import.
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I'm hoping that accidental damage specifically on camera equipment will cover it.
 
But it's not accidental damage is it..............it's faulty.
 
Panamoz warranty is 3 years for all DSLRs.

States "All items purchased from Panamoz Electronics come with our free warranty. Our warranty covers all manufacturer's defects, and all parts, labour, and shipping costs for the full duration of the warranty. Our products are all extremely high quality brand name items from brands such as Sony, Canon, Panasonic, Samsung, and many others. We stand by all the products we sell and we want to give you the protection you deserve. All warranty issues are handled locally in the UK."

Therefore I expect you'll be covered
 
^^^ This, I agree with Mike, I think you will be covered with the Panamoz warranty.

Keep us updated
 
I doubt Canon UK will do anything with it unless they charge you for the repair. My earlier post was from Canon UK as it said what error 20 was and steps to try, have you tried taking the battery out like it says.

Panamoz will be the place to go to, it will be interesting to see what they do as it does seem to be the shutter that is at fault. I would try panamoz first, I doubt home insurance would cover a camera fault.
 
Broric said:
How do I check the shutter account? It gives that error code when turned on and I can't access any menus.
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You can try uploading one of the last images to a shutter count website. If you have a really low shutter you could have a stronger case for warranty, if it's very high then they could say wear and tear. The shutter is one part of the camera that isn't covered by warranty, whether it's repaired or replaced is down to the supplier (or canon uk if it's a uk model) as a goodwill gesture.
 
JYC said:
If you don't get anywhere with Panamoz you could always drop it from a great height and claim off house insurance accidental damage cover? :p
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That's dishonest and one of the reasons why insurance is so expensive.
 
Panamoz have said to get a quote from Canon UK for the repair and that they'll pay it. I'm still very slightly unsure as they phrased it "we will pay all charges when the product is defective" but I made it clear that I thought it was an issue with the shutter. If the shutter has something like 30k actuations (that's a guess but I think it's probably in the 20-30K range) would that count as a defect or just very unlucky on a 150K life expectancy?
 
JYC said:
If you don't get anywhere with Panamoz you could always drop it from a great height and claim off house insurance accidental damage cover? :p
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Really helpful...................NOT!
 
Broric said:
Panamoz have said to get a quote from Canon UK for the repair and that they'll pay it. I'm still very slightly unsure as they phrased it "we will pay all charges when the product is defective" but I made it clear that I thought it was an issue with the shutter. If the shutter has something like 30k actuations (that's a guess but I think it's probably in the 20-30K range) would that count as a defect or just very unlucky on a 150K life expectancy?
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I think you will be OK here, sounds like you have a genuine case and the shutter has failed prematurely ..............if it is the shutter.
You'll just have to go through the motions and see what happens but it sounds positive so far!
 
Surely the 3 year warranty is exactly that - if anything fails its is covered - the shutter looks to have failed so it should be covered

Do as they say and get a quote from Canon for repairs and take it from there
 
darkman said:
Surely the 3 year warranty is exactly that - if anything fails its is covered
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But for example if it has a mean lifetime of 150K and I'd shot 300K photos in those 3 years (which I guess is possible if you do a lot of high shutter speed stuff trying to grab a shot), I'm not sure that'd count as defective?

Anyways, as far as I can tell. I download the form from the Canon website, package the camera up and send it off to one of their repair centres for inspection. Are there any particular repair centres that people recommend or would avoid?
 
I think you'll be ok. As you should be well within the shutter tolerance it sounds like a defect. I'm sure Panamoz will pay
 
Broric said:
But for example if it has a mean lifetime of 150K and I'd shot 300K photos in those 3 years (which I guess is possible if you do a lot of high shutter speed stuff trying to grab a shot), I'm not sure that'd count as defective?

Anyways, as far as I can tell. I download the form from the Canon website, package the camera up and send it off to one of their repair centres for inspection. Are there any particular repair centres that people recommend or would avoid?
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Have you taken that many photos?
That's approx 300 photos a day for 3 years.
Cross that bridge if you ever come to it.
 
darkman said:
Have you taken that many photos?
That's approx 300 photos a day for 3 years.
Cross that bridge if you ever come to it.
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My point was more if there's a lower limit to the shutter mean lifetime where it's no longer considered defective by Canon but just on the low end of the distribution.
 
The lowest I think is usually 100k which is still a lot of photos in 3 years assuming you are a hobbyist.
As I said until this happens then you should have no issues.
 
darkman said:
The lowest I think is usually 100k which is still a lot of photos in 3 years assuming you are a hobbyist.
As I said until this happens then you should have no issues.
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Definitely under 100K, thanks :-)
 
Broric said:
Panamoz have said to get a quote from Canon UK for the repair and that they'll pay it. I'm still very slightly unsure as they phrased it "we will pay all charges when the product is defective"...
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I think they're just covering themselves in case Canon find that the fault was caused by the user, or excessive use. It doesn't sound like that will be an issue here, so I imagine it will be fine.
 
Reply from Canon that they'll do a "fixed price repair" for £157. Just need to check that Panamoz will pay it but seems like a good result.
 
They will.

Email a copy of the estimate and they will credit your bank the amount straight away to pay for the repair.

I found them to be excellent
 
Broric said:
Reply from Canon that they'll do a "fixed price repair" for £157. Just need to check that Panamoz will pay it but seems like a good result.
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Good luck. I'm sure they will. Let us know how you get on
 
Broric said:
Reply from Canon that they'll do a "fixed price repair" for £157. Just need to check that Panamoz will pay it but seems like a good result.
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Yes seems like a good result. I think they will honour the repair... They have a decent reputation. Have bought from them a number of times but luckily never needed to use their warranty.

Is it a third party warranty? They never send any details with the item.
 
Broric said:
Camera was returned today in perfect working order.

Had the shutter replaced and all cleaned up and tested for £156.50. Panamoz paid via paypal as soon as I sent them the invoice.

Excellent from both Canon and Panamoz :-)
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Glad you got it sorted
 
Result!
 
Broric said:
Camera was returned today in perfect working order.

Had the shutter replaced and all cleaned up and tested for £156.50. Panamoz paid via paypal as soon as I sent them the invoice.

Excellent from both Canon and Panamoz :-)
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Great news. Another thumbs-up for panamoz.
 
Cheers guys :-)

And yep, definitely put my mind at rest about going the grey import route in the future.
 
Good to here, I got a 14-24mm off Panamoz still as new, I'm after a D750 but I'm just holding off to see if they start the payment via BACS up again.
 
well done Panamoz... I'm with you Billy I'm just waiting to see what Nikon announce for there new Cameras, before i buy. but i do fancy the D750 with 28-300
 
Broric said:
Camera was returned today in perfect working order.

Had the shutter replaced and all cleaned up and tested for £156.50. Panamoz paid via paypal as soon as I sent them the invoice.

Excellent from both Canon and Panamoz :)
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Good info to know thanks..


Hang on! Shutter replaced for 156 quid.. thats cheap...
 
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