Panamoz customer service

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thebullet

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Matthew
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Hi all,

Anyone had any problems with this?

I ordered from them, it was delivered really quick but they send the wrong lens hood that I ordered. Instead of the 10-22mm lens hood they sent a massive 24-70 lens hood and after email them I can't get any reply from them.

I heard they were really good when it came to this,

Anyone know of any problems?
 
thebullet said:
Hi all,

Anyone had any problems with this?

I ordered from them, it was delivered really quick but they send the wrong lens hood that I ordered. Instead of the 10-22mm lens hood they sent a massive 24-70 lens hood and after email them I can't get any reply from them.

I heard they were really good when it came to this,

Anyone know of any problems?
Click to expand...

I had a similar issue with a uv filter but my email was answered and a new item was sent.

How long have you waited for a response?
 
thebullet said:
Couple of days. I know it isn't long, and I am not in any rush, I just wondered how long they usually take and whether it was hit and miss if you get a reply. I've sent them one in the past about something, and got no reply.

Phone number goes to this answer phone.

Did you have to send the old item back?
Click to expand...

Nope they said as it was their mistake i can keep it.
 
thebullet said:
Couple of days. I know it isn't long, and I am not in any rush, I just wondered how long they usually take and whether it was hit and miss if you get a reply. I've sent them one in the past about something, and got no reply. Phone number goes to this answer phone.
Click to expand...

I can only suggest allowing the weekend to pass then maybe sending another email and follow up with a call to the phone number.
 
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