Online buying, bank verification page not opening (Mac and Chrome)

[myotis]

We have been having problems when buying online when the process sends you to a bank verification page. A large percentage of the time all that is loaded is a blank screen.

Today I left it on the blank screen for 15 minutes before giving up. It seems to be mainly Chrome that has the problem, and going back into the site and buying again using Safari, often, but not always, fixes it. It did for me today.

Most of the time it isn't a problem, but today I hung on the page "CentinelAPI/cardinalcommerce.com/V2/Crusie/Stepup".

These are often sites we have bought from before, but the problem has been increasing in the last 6-12 months.

Has anyone any idea what might be going on? I did wonder if it might be some sort of pop-up protection in Chrome as the bank verification screen sometimes appears as a pop up in the middle of a blank screen, but that doesn't take me any closer to working out a fix for it. :-(

 

[gramps]

We had this some time ago with our Tesco online shopping delivery in particular and IIRC it had something to do with a new security feature that our bank introduced and it needed tweaking by them. After complaints to Tesco and our bank it was eventually resolved.

 

[myotis]

We had this some time ago with our Tesco online shopping delivery in particular and IIRC it had something to do with a new security feature that our bank introduced and it needed tweaking by them. After complaints to Tesco and our bank it was eventually resolved.

Thanks, and yes, I have thought about this, especially as we have ended up with all three of our credit card accounts with the same bank.

We have actually raised it more than once with different vendors (not to the bank) but their response has universally been to just do the order over the phone, and they will pass the problem on. Today, I didn't have phone order option.

It is very obvious, it's much more of a Chrome issue than a Safari one, hence me wondering if there was something obviously different in the way Chrome handles these things.

Unfortunately, we also have another problem with some sites (e.g. Boots) where we get told our postal address has an error in it, but when you go back to correct it, all entries have a green tick against them, and there are no obvious errors. That was reported to Boots around 3 years ago, and although we chase it up every so often, its' still with "our website people". Meanwhile, we can't actually order anything online from them, except by phone.

 

[Nikon f1.8]

Do you have Adguard in your setup, that will sometimes block verification pages

 

[myotis]

Do you have Adguard in your setup, that will sometimes block verification pages

Thanks, a good suggestion, but unfortunately, I don't.

 

[Pound Coin]

I have Safari, Chrome, Firefox and Opera.

I use Safari, but when it fails I use one of the others. Chrome last.

 

[myotis]

I have Safari, Chrome, Firefox and Opera.

I use Safari, but when it fails I use one of the others. Chrome last.

Thanks. Is this a general preference, or related to specific experiences with bank verifications?

 

[Pound Coin]

Thanks. Is this a general preference, or related to specific experiences with bank verifications?

I’d say a fluid experience, and that recent updates have rendered Safari less useful for ‘secure’ things. e.g. uploading videos to Vimeo fails and I have to use Opera. To be fair I don’t know if it is a clash within my setup (which is complex), but the only tihngs I have changed recently are MacOS updates.

 

[myotis]

I’d say a fluid experience, and that recent updates have rendered Safari less useful for ‘secure’ things. e.g. uploading videos to Vimeo fails and I have to use Opera. To be fair I don’t know if it is a clash within my setup (which is complex), but the only tihngs I have changed recently are MacOS updates.

Thanks, I used to be a pretty well full time Opera user (in Windows) but gravitated to Chrome over the years. Maybe I need to have them all installed, given it seems a bit of a hit and miss on whether one or other will work !