OM3 shutter count

Philsheath

Philsheath

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I’ve just received my brand new OM3 from WEX on checking the camera I done a shutter count and out of the box it has had 850 mechanical shutters fired! This can’t be right can it?
 
No, you might expect a few possibly from new but that's 'used/demo' quantity.
If you are certain it is correct I would return it.
 
gramps said:
No, you might expect a few possibly from new but that's 'used/demo' quantity.
If you are certain it is correct I would return it.
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I accessed the hidden menu following instruction from Olympus experts on YouTube and it gets to a page with a list of counters, first one being MS mechanical shutter it was 850, I was quite shocked so went back and took a mechanical shot and the number went up to 851 so I guess I’ve done it right. Anyway I’m in conversation with WEX who can’t explain it either. They’ve offered me a chat with their Om rep!
 
Philsheath said:
They’ve offered me a chat with their Om rep!
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I'd be wanting the offer of a complete replacement or refund - hopefully the OM rep will contact you with such a resolution within 24 hours.
 
Did you ask WEX about returning if ? They are normally pretty good.
I have returned a few 2nd hand items under their 45 day return policy and asked if new cameras had the same policy when I bought a new one from them recently.
Which they said it did
 
I’m in contact with them and I sent them a screenshot of the shutter count, although at first they suggested it couldn’t be done! Anyway I’ve gotta wait till tomorrow now when I expect the situation to be resolved. Shame really it’s a beautiful camera.
 
I’m not too happy with Wex atm
Good a good quote for selling a Sigma 10-20 HSM…….then they reduced it quoting an optics mark. Bull - l got it back
In your case I’d return for a full refund and shop elsewhere ❗️
 
I read a thread about the OM3 on DPReview where upon receipt the shutter count was similar to yours.

I have looked but cannot find it :(
 
Might be a factory test count .. but who knows .. as for Wex I’m not happy either bought a used camera sat evening and a spare battery for it Sunday go5 the battery this morning but camera still not dispatched,be on the phone first thing tomorrow
 
I just spoke to Om system rep via WEX a guy called David Smith and he told me this is what they do with every new camera they hold shutter down for a period of time to test, anything from 300-1000 shutters will be fired. Why not just reset it after?
 
I would guess because if they can, anyone clever enough to figure it out could "clock" it on resale.
 
Philsheath said:
I just spoke to Om system rep via WEX a guy called David Smith and he told me this is what they do with every new camera they hold shutter down for a period of time to test, anything from 300-1000 shutters will be fired. Why not just reset it after?
Click to expand...
Gives me an uneasy feeling. Never heard it before or experienced it, maybe a change after becoming OM Systems.
Would be interesting to return it and get another and see what that shows! :thinking:
 
Philsheath said:
I just spoke to Om system rep via WEX a guy called David Smith and he told me this is what they do with every new camera they hold shutter down for a period of time to test, anything from 300-1000 shutters will be fired. Why not just reset it after?
Click to expand...
I read this and thought it was pure bishop.
So I checked the brand new OM-1 MkII I picked up from Clifton Cameras yesterday, and which I have yet to even set up.
MS shows 664 actuations.....
So I'm surprised but not disturbed by this ;)
 
I've noticed for many years that all my new Olympus cameras had straight out of the box many hundreds of shutter counts showing. It was a bit disconcerting at first, but it seems Olympus / OMS have been doing this for years.
 
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