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zlinuk

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Paul
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Our in house server is starting to give notice so we have just migrated from exchange 2003 (in house) to exchange 2010 (hosted) and it has to be said that microsoft has made the migration process a totally stress free operation. The service itself also seems to work as advertised. So a big thumbs up all round for Office 365.

Any of you guy n gals using it?
 
That is some undertaking.

Do they all have to email a pst to you :lol:
 
zlinuk said:
For one organisation?
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Wouldn't surprise me. Microsoft have scored some big hitters onto 365. Also doing very well in education, with entire local authorities switching all of their schools over (think 50,000 users). That however is a drop in the ocean compared to the 1600 schools in Tennessee switching over!

We migrated over in the spring and now have over 80 users. I must say, it has been fantastic and a big relief to finally ditch the exchange servers.
 
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Without a doubt our little outfit is right at the bottom of the scale, but the advantages for a large organisation were plain to see.
 
zlinuk said:
That is some undertaking.

Do they all have to email a pst to you :lol:
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It's all automated run in batches , finish work one night and the next day start work as a outlook user, complete with migrated mails and Calendar .......


well most of the time :D
 
zlinuk said:
Without a doubt our little outfit is right at the bottom of the scale, but the advantages for a large organisation were plain to see.
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I think across the board. I used to run I.T. companies and trust me, I wouldn't want to be in the market of supporting small and medium sized businesses with 365 and Google Apps waiting in the wings to snap them up!

A small business of 5 users can be up and running in an hour for just £20 per month. Although I would opt for the E (enterprise) plans, as the phone support is very good should you need it.
 
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I think you have hit the nail on the head there. In the last 10 years we have spent quite a few quid on IT support and it has to be said that the level of service has at times left something to be desired.

With a system upgrade now on the horizon, we are not renewing with our IT co and are going to run everything in house. The very worse thing that can happen is that we have to buy in help on the fly if needed.
 
We've moved as much as we can to the cloud, office 365 for email, zero for accounting, capsule for crm and Zendesk for help desk.


We're dropping our internal servers down to 2 from 8
 
Dale_d3100 said:
We've moved as much as we can to the cloud, office 365 for email, zero for accounting, capsule for crm and Zendesk for help desk.

We're dropping our internal servers down to 2 from 8
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How are you finding Capsule Dale? We are testing it now.

I think the combination (or similar) you are using will become the norm for SME's over the coming years.
 
zlinuk said:
I think you have hit the nail on the head there. In the last 10 years we have spent quite a few quid on IT support and it has to be said that the level of service has at times left something to be desired.

With a system upgrade now on the horizon, we are not renewing with our IT co and are going to run everything in house. The very worse thing that can happen is that we have to buy in help on the fly if needed.
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It's a very big problem. I've just had to sack our last IT support provider due to ongoing lack of errr... IT support. We employed them to free me up for other things. Even then, I constantly found myself doing what they should have been doing (system updates, checking error logs etc). I dread to think what state our systems would have been in had I not been an 'enlightened' customer. God help their existing clients!

Many IT support companies have shot themselves in the foot over many years and in doing so have also given good, attentive support companies a bad name. Office 365 and Google Apps was waiting to happen to them. The good IT firms are now providing value added services and are able to hold onto much of their client base, as they have treated them well over the years and are seen as trusted partners. The bad guys better hurry up and retrain!
 
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MarcM said:
How are you finding Capsule Dale? We are testing it now.

I think the combination (or similar) you are using will become the norm for SME's over the coming years.
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Love it!!!

Just have to remember to bcc in the dropbox email address when sending emails.

The integration between Capsule, Zendesk and Xero makes our life so easy.

They all work on the ipad (Zendesk and Zero have apps, Capsule has a mobile site, but caches data on the ipad and you can create an icon via Safari)

We used to use Act! which is a steaming pile of ..... in comparison to Capsule. I looked at other CRM, but liked the integration and it just looked so clean and simple. We don't use Capsule for the sales pipeline process, just use it for contacts and keeping an eye on what is going on with customers, can view outstanding invoices without visiting the invoicing system and can see if they have any outstanding issues in Zendesk.


If you are looking at Zendesk, have a look at Ducksboard or Geckoboard dashboards, great for seeing what is going on :)
 
MarcM said:
It's a very big problem. I've just had to sack our last IT support provider due to ongoing lack of errr... IT support. We employed them to free me up for other things. Even then, I constantly found myself doing what they should have been doing (system updates, checking error logs etc). I dread to think what state our systems would have been in had I not been an 'enlightened' customer. God help their existing clients!

Many IT support companies have shot themselves in the foot over many years and in doing so have also given good, attentive support companies a bad name. Office 365 and Google Apps was waiting to happen to them. The good IT firms are now providing value added services and are able to hold onto much of their client base, as they have treated them well over the years and are seen as trusted partners. The bad guys better hurry up and retrain!
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The problem is many IT support people don't have a clue, they can build a PC, they can install a printer, setup wireless networks and can fix a piece of software that doesn't work.

They don't get networks, they have no idea about domains and no idea about all the tools out there to help them.
 
Dale_d3100 said:
The problem is many IT support people don't have a clue, they can build a PC, they can install a printer, setup wireless networks and can fix a piece of software that doesn't work.

They don't get networks, they have no idea about domains and no idea about all the tools out there to help them.
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Nail...head!
 
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