Nikon Customer "Service"

Patrick1964

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I'm really disappointed with Nikon - I took my D300 in to H Lehman in Stoke on Trent for repair to a bent CF pin - my fault this has happened, but the problem is it's been there for five weeks now, and still no parts from Nikon. I rang the Nikon customer services number and was told not to believe what Lehmans told me (bear in mind they are a Nikon authorised repairer). With this in mind I wondered if Lehmans had been telling porkies so I rang the Nikon spares number and fully 24 hours later a lady rang back and confirmed that there were no spares and they couldn't give a date they would be in stock again. For a seven month old pro camera I think this is appalling. Any ideas on how to proceed would be greatly appreciated. I need my camera back for Thursday afternoon at the latest.
 
Sorry, but can't see that there is any advice to give really, no spares so no repair, maybe try other repairers to see if they have any and send the camera there

I got a right old slating the other week for saying how much I hate CF cards and those bloody stupid pins, seems they have struck yet again.

Am I right in saying that the 300S has dual card slots, if so perhaps Nikon realised their vunerability
 
I got a right old slating the other week for saying how much I hate CF cards and those bloody stupid pins, seems they have struck yet again.
With proper handling, it should never be an issue. I've been using CF cards with many digital cameras and other devices for well over 10 years, and have never had a pin bend on me.

Am I right in saying that the 300S has dual card slots, if so perhaps Nikon realised their vunerability
The D300s has dual card slots, the D300 does not, so presumably the D300s part for the CF slot is not interchangeable wiith the D300.

Any ideas on how to proceed would be greatly appreciated. I need my camera back for Thursday afternoon at the latest.
Looks like you'll have to rent a body.
 
I agree with Tijuana taxi, about CF, I wonder why you got a slating for stating how vulnerable these pins are?

My newer camera runs an SD card slot and I'm much more comfortable with it.
 
This is the third camera I've had with a CF slot, and I've never had a problem before. The fault was caused by a pin from a card reader which broke off and stuck in the CF card. I didn't notice until I put the card back into the camera, by which time the damage was done. Terrible design IMO, and extremely poor of Nikon to not have the spares backup on such a new camera.
 
It's no longer in production, it was released over 2 years ago and is now "obsolete" as far as Nikon are concerned.
 
It's no longer in production, it was released over 2 years ago and is now "obsolete" as far as Nikon are concerned.

That's not the point - can you imagine what would happen if car manufacturers stopped supplying parts for cars older than a couple of years? I agree - that they should not have to manufacture new parts, but they should have enough stock of repair parts. If there is a real shortage, that indicates a common problem and that would then be worth them making a new run of parts.

All manufacturers of products have to rememeber the resale value effects what a lot of consumers will pay for a product - if you know you're going to lose £1000 on a £1200 product, you may buy a different brand with better residual values. Not having a decent repair option and spares backup will lower the resale value of any product.
 
That's not the point - can you imagine what would happen if car manufacturers stopped supplying parts for cars older than a couple of years? I agree - that they should not have to manufacture new parts, but they should have enough stock of repair parts. If there is a real shortage, that indicates a common problem and that would then be worth them making a new run of parts.

All manufacturers of products have to rememeber the resale value effects what a lot of consumers will pay for a product - if you know you're going to lose £1000 on a £1200 product, you may buy a different brand with better residual values. Not having a decent repair option and spares backup will lower the resale value of any product.

My point exactly. If I was talking about a part for a D70 then perhaps I wouldn't have a valid complaint. My D300 has 17 months of Nikon factory warranty left and they can't fix it due to not having basic spares available.
 
My point exactly. If I was talking about a part for a D70 then perhaps I wouldn't have a valid complaint. My D300 has 17 months of Nikon factory warranty left and they can't fix it due to not having basic spares available.

Have you asked them for a date when the parts will be available - there's a good chance that they will have to come from Japan if there are none in Europe - and they will be sent surface transport rather than air, so it could take a while. Nikon should be able to tell you how long the wait is going to be.
 
I'm not so sure breaking off a pin on a cheap CF adapter, getting it stuck in the CF card, then having the owner not notice this and try to force it into his camera is "a common problem", if I really think about it. :)

Seriously, he'd have to be pushing pretty damn hard to not notice a pin wouldn't go into the CF card, the CF cards slide easily in and out of my D100, D200 and D300s bodies.

Sounds more like a terrible design on the cheap compactflash adapter he used rather than a fault of Nikon.

It's simple, if it's under warranty, send it back directly to Nikon, let them repair or replace it. Why bother using a 3rd party ("authorised" or otherwise) repair place?
 
John - thanks for your considered post. Nikon's customer service told me that this is a common repair - in their own words, "we do these day in, day out". I don't remember posting how much I paid for the card reader, or saying how hard I pushed the card into the body. I've reread my posts and I can't see where I've said the damage is down to Nikon, although I do think CF is a bad design. Obviously you've never had this problem, because you never make a mistake. Wow. Lucky you. I hope you don't drop your camera or lens in the near future and find there are no parts available.I sent it to Lehman's because Nikon's website says that they are an authorised repairer, and this is not a warranty claim. The problem is that Nikon do not have spare parts, nor any idea when they will be available. Can't you understand this ? As you have clearly only posted on this thread to display your superiority and have offered not one piece of useful information perhaps you should go and find another thread to troll ?

Outlore - yes, I've asked, and no, they can't tell me when spares will be available.
 
Haven't you heard of the ash cloud and the enormous disruption that has caused to air schedules. I would image Nikon spares are suffering like anyone else. Try other repair companies.
 
Nikon's customer service told me that this is a common repair - in their own words, "we do these day in, day out".
They also told you Lehman's was lying and, apparently, they weren't. So how do you decide which bits to pick and choose to believe or not?

I don't remember posting how much I paid for the card reader, or saying how hard I pushed the card into the body.
No, you didn't say how much you paid for it, but having used many CF card readers over the last decade, I've yet to have one get a pin stuck inside the CF card and break off.

You didn't say how hard you pushed the card into the body either, however if you try to push into a hole that doesn't exist, you're going to be meeting pretty hard resistance. Wouldn't you stop, pull out the card and have a good look to see if there was a visible problem? I don't know, maybe that's too obvious, but that's what I'd probably do.

Obviously you've never had this problem, because you never make a mistake. Wow. Lucky you. I hope you don't drop your camera or lens in the near future and find there are no parts available.
There's a difference between being observant and careful with my equipment and being lucky.

As far as dropping my camera or lens, that's why I have backup equipment and insurance.

The problem is that Nikon do not have spare parts, nor any idea when they will be available. Can't you understand this ?
The vast majority of global air traffic over the last couple of months hasn't left the tarmac. Can't you understand this? It's not like they can just throw parts on a plane and send it over when nothing is able to fly over Europe.

As you have clearly only posted on this thread to display your superiority and have offered not one piece of useful information perhaps you should go and find another thread to troll ?

My first post contained useful information. You broke your camera, it won't be fixed by Thursday, you need a camera by Thursday, go rent one.
 
I got this nikon 20mm af-d really cheap, it had scratches in the coating of the rear element, pictures were damn fuzzy, anyway that was 6 months ago.
Recently I decided to have it repaired, and I've spent a bit of time choosing where to send it.
As far as I can tell, all Nikons "recommended" repair centres are crap in one way or another, and since I have to post the lens anyway, I decided to send it to Nikon UK in Surrey...:shrug:
All I can say is, it was a totally stress free, well organised, painless operation from start to finish, I got an email and letter every time anything happened, from booking the job in to confirmation my payment had gone through and the lens was shipped.
In 2 weeks it was sent, booked in, evaluated, quoted for, repaired and shipped back, not a single phone call was made or needed, and I did it all sat on my arse at home.
The "recommended" repair centres all have axes to grind, alterer motives, figures to meet, customer services don't figure in those......figures...
 
I'm with Kaouthia on this one, I'm afraid...

Bent CF pins, though not uncommon are a result of user-error...end of...
Kit-husbandry is your personal resonsibility, not someone else's...
If CF cards were such a liability, Nikon wouldn't have spec'd them again and again in their Pro-level products...
 
Patrick, sorry about your problems, hope your sorted soon! I am not spoiling your thread, but after Joxby's comment below, thought I should make an observation.

As far as I can tell, all Nikons "recommended" repair centres are crap in one way or another, and since I have to post the lens anyway, I decided to send it to Nikon UK in Surrey...:shrug:

I sent my D700 to Fixation on the 12th May with a sticky aperture lever. They emailed receipt of the item on Thursday 14th, and telephoned Monday morning with an estimate which I accepted.
On Friday 21st they telephoned to say that the camera was ready, and I paid a small surcharge to have Saturday delivery.
The camera looked superb, having also been checked and recalibrated, sensor cleaned, and warranty for three months on the repair.
I can only say thanks, Fixation, Absolutely fantastic service. :thumbs:
 
I find Fixation good as well. I've used them twice... first time was a 5 working day turnaround, second time they had a little problem so I had to tell them how to fix it (I had to point them to Nikon Service Bulletin!), but they did it for free as a result :)

I'd definitely use Fixation again. Nikon UK I've found can be excellent as well.
 
I cannot fault Nikon UK so far, they have been excellent to deal with
 
Don't worry Canon are no better it took them 7 weeks to fix my 100-400L and they had spares in stock.

It's the same everywhere sell you the goods then stuff you.

Took Canon 4 weeks to tell me it was a standard cost repair after waiting all that time for a quote.

Duuh a quote takes 3 weeks for a standard repair I think not...

Took them just 4 days to fix my 5D2 when I joined their CPS service.

Little man can get lost to them :(
 
I cannot fault Nikon UK so far, they have been excellent to deal with

Same here, havent got a bad word to say...Im with the nikon NPS scheme and they are really helpful

to the OP, sorry you're having such a bad time of it..however i did have this prob once on my Canon 10D, i lent it out (dont say it!), came back bent, 3 days before the warranty ran out!!!!! they did it too!!!! sometimes you win, sometimes you dont, not helpful but maybe you'll have better luck next time
 
Thanks to this post I will check the end of my CF cards before putting them into my cameras now... :)
 
They also told you Lehman's was lying and, apparently, they weren't. So how do you decide which bits to pick and choose to believe or not?

No, they didn't - they said not to believe everything I was told, and to call their spares line for correct information. As it turns out Lehmans are telling the truth.


No, you didn't say how much you paid for it, but having used many CF card readers over the last decade, I've yet to have one get a pin stuck inside the CF card and break off.

You didn't say how hard you pushed the card into the body either, however if you try to push into a hole that doesn't exist, you're going to be meeting pretty hard resistance. Wouldn't you stop, pull out the card and have a good look to see if there was a visible problem? I don't know, maybe that's too obvious, but that's what I'd probably do.

Actually there was very little resistance - as soon as I noticed anything I pulled the card out, and the pin was already bent. It's frighteningly easy to do.


There's a difference between being observant and careful with my equipment and being lucky.

As far as dropping my camera or lens, that's why I have backup equipment and insurance.

I have insurance too, but it will not help you at all if Nikon cannot supply spares for the repair. Money is not the issue here.


The vast majority of global air traffic over the last couple of months hasn't left the tarmac. Can't you understand this? It's not like they can just throw parts on a plane and send it over when nothing is able to fly over Europe.

Absolute rubbish. Please tell me where you get this information ?



My first post contained useful information. You broke your camera, it won't be fixed by Thursday, you need a camera by Thursday, go rent one.

Ok, you win this one :)
 
"Don't believe what Lehmans tell you" == "Lehmans are lying to you". Obviously Nikon lied when they told you Lehmans were lying. ;)

Insurance may not speed up repair, no, however my insurance will cover the cost of renting replacement equipment while my equipment is in repair. :)

Flights are still being grounded as recently as a week ago due to the volcanic ash from Iceland.
 
You can easily repair a bent pin yourself. I am a computer engineer and have had to make similar repairs over the years and even on my own camera. You need to arm yourself with a pair of scissor clamps (Called forceps by surgeons). You clamp on the pin and lift it a little, then as the angle changes you release and re clamp gradually lifting the pin. Sometimes a long thin screwdriver is useful to push the pin into final alignment. When the pin is upright clamp vertically down on it to straighten any slight kink. Spend a little time checking the pin alignment with the others nearby as they can often be misaligned. The screwdriver is useful to push pins into an evenly spaced line. Then try gently inserting the card, if the force seems excessive check alignment of all the pins again. When you finally get the card to go in, remove it check pins are OK then insert and remove it about 6 times which will gradually sort any slight misalignment. Good luck
 
To those who seem to delight in lecturing the OP about how it's all his fault, I'd still expect Nikon (indeed, any camera manufacturer) to provide a better service when a customer needs help. Olympus are just as bad sometimes - yet at other times they are excellent. I would guess that with modern stock control policies (blame the bean counters) all companies are much the same, and it's just not good enough.

Meanwhile, I'd expect us all to show a bit of sympathy to Patrick's plight instead of bragging how superior we are. Patrick, I hope it gets sorted out for you soon. In the meantime why not try pressuring Nikon to loan you a replacement until spares are available? If you don't ask you don't get and it worked for someone on an Olympus forum recently. Good luck. :)
 
Well the good news is the part turned up today, and my camera should be back tomorrow. The bad news is the bill.....

Thanks again to those who actually read my original thread and responded approprately
 
How badly bent was the pin?

I was rushing like mad one day and tried to force a CF card the wrong way into the camera and bent two pins, one was quite badly bent. Like tr8tr8 I managed to bend them back in line, but with a modelling screw driver and have no problems since. :thumbs:
 
Put it this way - if I'm ever in the same position again, I'll try and straighten it myself :-)
 
by appropriately do you mean agreeing with you?

this is a similar point of view to the one my ex gf maintained
 
Put it this way - if I'm ever in the same position again, I'll try and straighten it myself :-)

but there again you could end up breaking said pin and end up in the same situation :(
 
by appropriately do you mean agreeing with you?

this is a similar point of view to the one my ex gf maintained

I think he meant by offering helpful suggestions and advice, rather than hurling abuse.
 
I think he meant by offering helpful suggestions and advice, rather than hurling abuse.

Indeed, it was an unexpectedly heated thread :|. Seems that Patrick's pin wasn't the only thing to get bent out of shape :D!



[/GRATUITOUS_BUT_GOOD_NATURED_TROLL] ;)
 
I think he meant by offering helpful suggestions and advice, rather than hurling abuse.

What abuse? Telling someone to be more careful in future after they've broken something is abuse...? How exactly?
 
What abuse? Telling someone to be more careful in future after they've broken something is abuse...? How exactly?

OK, maybe abuse is a bit strong but, after all, I don't have such excellent command of the English Language as you, Rob.

However, I think it fair to say that some posts, from you and Kaouthia in particular, came over as rather abrupt and somewhat less than symathetic - certainly appearing to offer little in the way of constructive suggestions. I interpeted some comments as more of a lecture on how careless the OP must have been to make a mistake which you experienced pros would never make yourselves and to imply that he only had himself to blame so stop whinging about Nikon's service.

I apologise if I am wrong about this but the OP seemed to feel much the same. Maybe it's just me but I do sense there is an attitude of smugness, superiority and self importance from some sections of the pro and would be pro community running through a number of threads started by less experienced photgraphers asking for advice. Once again I am truely sorry if my sensibilites are askew on this and I am out of step with the groundswell of opinion on this forum. :)
 
OK, maybe abuse is a bit strong but, after all, I don't have such excellent command of the English Language as you, Rob.

However, I think it fair to say that some posts, from you and Kaouthia in particular, came over as rather abrupt and somewhat less than symathetic - certainly appearing to offer little in the way of constructive suggestions. I interpeted some comments as more of a lecture on how careless the OP must have been to make a mistake which you experienced pros would never make yourselves and to imply that he only had himself to blame so stop whinging about Nikon's service.

I apologise if I am wrong about this but the OP seemed to feel much the same. Maybe it's just me but I do sense there is an attitude of smugness, superiority and self importance from some sections of the pro and would be pro community running through a number of threads started by less experienced photgraphers asking for advice. Once again I am truely sorry if my sensibilites are askew on this and I am out of step with the groundswell of opinion on this forum. :)

I guess it might appear like that to you, but it's certainly not the intention - were that the case we'd only have a Forum of 20 pros all slapping one another on the back and telling ourselves how great we are...we patently don't, so there is maybe less of this than you might imagine...maybe you are being overly sensitive...

It's hardly Nikon UK's fault if they cannot supply the part required...that's not bad customer service, it's bad supply from the parent company in Japan...if there are no parts, there are no parts...

The point Kaouthia tried to make was that all the suppliers were out of stock - that's how I read it (maybe also because I'm more aware of the difficulties all suppliers are facing right now)...is it Nikon Customer Service's fault that Nikon-Japan is not supplying them properly - and why are they not doing so? Are other manufacturers in the same boat? Yes they are...Is there a wider problem here? Yes there is...
Global economics are FUBAR'd right now with subsidiary suppliers defaulting on contracts forcing larger suppliers to default on their committments also... Japan's economy isn't in a good way right now...global recession hit them very hard and their predictions for a long-term slowdown were slightly out - now the economic recovery is underway, they're finding it difficult to keep up with demand from overseas buyers...

Nikon UK may be dealing with many cases of bent pins, but that's because a lot of users are ham-fisted clods who don't care for their equipment and don't read the manual - many don't even realise there is a front and back to CF cards and that they can be inserted incorrectly...
If you buy a certain level of equipment, there is an assumption on the part of the manufacturer that there is also a degree of user-awareness of how to use that equipment properly...
In 10 years of digital camera use, the only bent pins I've ever seen have been caused by potato-head squaddies forcing the cards in backwards - but once they've paid for the repairs they start being a lot more careful...
People who buy their own equipment should be more aware from the outset...

The OPs case was slightly different - I certainly don't look into each card to make sure there are no stray pins from my card reader lurking in there...so it could happen to me too, but I'm fairly confident that I'd be able to feel the additional resistance and stop before damage was done - maybe that's the real difference between a Pro and a hobbyist - we're more familiar with our kit because we use it day-in and day-out...



On a personal note, I also have to say there's a hint of snideness about your posts which I find unattractive...
 
Thanks for your response, Rob. We've both had our say now and I think it's best we leave it at that. Others who read this thread may draw their own conclusions.
 
I feel for the OP on this one, but Arkady and others are quite correct on the global parts/stock shortage at present. Its affecting all industry, not just camera parts. I recently had to drive to Dieppe to retrieve an urgent car part!

That said, am I the only one impressed that Nikon are repairing this under warranty which was clearly due to user error (allbeit an unexpected and unfortunate error)?
 
Ah, good point, lol!!
 
Nikon UK may be dealing with many cases of bent pins, but that's because a lot of users are ham-fisted clods who don't care for their equipment and don't read the manual - many don't even realise there is a front and back to CF cards and that they can be inserted incorrectly...

I bought a second hand canon 400D from here for my 12 year old son. We had it a week and the first time my son changed the flash card it broke a pin. It may have been weakened before we got it, or my son may have been ham fisted, but I was with him when he did it and he didn't apear to force anything. The pin broke as he took the card out to put it in a card reader.
A quick search around the internet showed the early 400D's had an issue with this, which was resolved on later models. The end result was still a £189 repair bill for a new mainboard
 
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