Hi Zoe,
it sounds like maybe the exposure needed was longer than the maximum auto setting on your camera? Most cameras have a mazimum time of 30 seconds with longer exposures requiring the use of Bulb mode and a release of some kind.
Best tip is to meter without the filter, then double the shutter speed ten times (or multiply by 1000). This will tell you the initial "correct" exposure, although it may need tweaking.
For example a normally metered shot requiring a shutter speed of 1 second requires 1024 seconds with the 10 stop, or 17minutes and 4 seconds.
your 30 second maximum exposure is no where near long enough, so you need to hold the shutter open with the release in bulb mode. Unfortunately this probably means buying more kit.
hope this makes sense
Chris
***Definately not quick enough

***