Lightroom has stopped working.

happygolucky

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Name
Andrew
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Help!!

it was working fine up until I added a new user account on my PC for my GF to use. I have now deleted that account, but it still won't work.
Can I uninstall it then reinstall I have the disc and code.

Many thanks.
 
You can uninstall and re-install. What do you mean by stopped working? Won't start at all? Starts but comes up with a blank catalogue?
 
A little window comes up saying Adobe photoshop lightroom 64 bit has stopped working?

Thanks for your help.
 
In the words of the IT Crowd, I'm assuming you've tried a full shutdown and restart - 'Turning it off and on again" :)

Another option is to try starting Lightroom while holding down the 'Alt' key - it should let you select the catalog - It's been a while since I used LR on a PC, so not 100% sure this works still. Worth a try though.

Also, check to see if the is a .lock file in the directory you created the Lightroom catalog in - if there is, try deleting that - it's used to make sure that only one person at a time can access a particular catalog at a given time - Perhaps if you tried to open lightroom on both you and your girlfriend's login at the same time, it's got its knickers in a twist. Delete it (JUST THE .LOCK file, nothing else - you might have to restart to delete if you get an 'access denied' type message.)

Finally try renaming the preference file. It will be somewhere like..."C:\Users\[user]\AppData\Roaming\Adobe\Lightroom\Preferences\Light room 4 Preferences.agprefs".
Rename the file to something like "Lightroom 4 Preferences.agprefs.old", start LR and choose another catalog to open by holding down the ALT key
 
Last edited:
Thank you David I will work through what you have suggested
clear.png
 
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