Laptop help please!!

D4NVT

D4NVT

Suspended / Banned
Messages
58
Name
Dan
Edit My Images
Yes
I was on my laptop the other night (Photoshop), when it bluescreened, with an issue regarding the display adapter. Fair enough, it was under load and running a fairly intensive program in the heat.

So I rebooted, except the display remained black, no backlight, nothing. Held power button down to switch off. Switched back on, screen came on, happy days. Checked the gfx card driver, was up to date so I carried on.

Later on, put laptop to sleep, came back half an hour later, open lid, fires up... no screen. So I reboot and all is well again.

Next day, switch lappy on, no screen. So I restarted again, screen comes on, posts, Windows loading screen, then blue screens again with 'Attempt to reset the display driver and recover from timeout failed'.

The next 5x I try to reboot I get a blank screen again, then when the screen finally does come on, it wants to run Start-up Repair and gives me:

_______________________________________________

Root cause found:

Unknown Bugcheck: Bugcheck 116. Parameters = 0xfffffa8009504010,

Repair action: System Restore
Result: Failed. Error code = 0x1f
Time taken: 560277ms

Repair action: System files integrity check and repair
Result: Failed. Errir code = 0x490
Time taken: 1105127ms
_______________________________________________

Though I think this is a startup issue due to the hard restarts, but I may be wrong.

Comp then restarts and blue screens at the same point...

Can anyone help or shed any light?

Laptop has an AMD A6 with onboard + 1gb dedicated 6530. Is one of the gfx modules or or mobo on the blink?

Cheers

Dan
 
I would reinstall the graphics drivers first might be a corruption.
 
I'd suggest:
  • Run Chkdks /r
  • sfc /scannow
  • update drivers, esp video. If there's an updated BIOS I'd do that whilst I was at it, too.
 
Seems to revolve around your graphics... Have a look at http://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx. This talks about your specific bugcheck. There is a link to http://windows.microsoft.com/en-US/windows7/Resolving-stop-blue-screen-errors-in-Windows-7 which talks about resolving blue screens. If you can get into windows you could follow through the steps. If you can't get into windows you can skip to the step of "safe boot with networking" (described in the Resolving... link).

"Do one of the following:
  • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you'll need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
  • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8."
Once in Windows have a look at event viewer to see if anything stands out, check Computer Management to see if anything has a warning and ensure driver are up to date.
 
Oh.. the post by landwomble should say chkdsk /r as in "check disk slash recover"
 
You must log in or register to reply here.
Back
Top